Vi User Reviews

Customer Experience

Positive experience37.2% of reviews
Neutral4.7% of reviews
Negative experience58.2% of reviews

~ Based on 619 written reviews from the US App Store.

What users say

Is Vi Safe?

Vi: Recharges & Payments appears safe based on user ratings. AppsHunter Safety Score for Vi is 90/100.

This assessment is based on 28,864 user ratings, with an App Store average of 4.5/5.

Safety Analysis

88.5% of ratings point to a safe experience
4.2% of ratings suggest some concerns
7.3% of ratings point to a risky experience

~ Based on 28,864 App Store ratings for Vi.

Is Vi Legit?

Vi: Recharges & Payments appears to be a legitimate app. AppsHunter Legitimacy Score for Vi is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Looting their customers

Doesn’t make sense to stop free incoming sms

Expensive

Worst service and super expensive

Pathetic service .!

Why VI asking to pay Rs 118 for incoming SMS even after annual recharge for prepaid no.

Fantastic App

I am always fan of Vodafone and its app.. i am using almost for more than 15 years.... Its amazing app fast and relieable

Main balance is hidden - Bad UX

The app is full of unwanted ads which cause them to move main balance to show up in bottom of separate page. That too you have to scroll down to see.

I am extremely disappointed with the Vi 5G service. I have an iPhone 13, which supports 5G,

I am extremely disappointed with the Vi 5G service. I have an iPhone 13, which supports 5G, and I am using a new Vi 5G SIM. I am currently in an area where other Vi users are getting 5G, but my number is still showing only 4G. I have already tried restarting the phone, Airplane Mode, changing 5G settings, updating carrier settings and resetting network settings, but nothing has worked.

Please check my number/SIM for any 5G activation or provisioning issue and resolve it as soon as possible. I purchased the SIM expecting proper 5G connectivity, so this experience is very frustrating.

Please don’t give me generic troubleshooting steps again. Kindly check the 5G provisioning of my number from your side and provide a proper resolution.
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Response from developer

Hi! We want to make things right at the earliest. So it would be great if you can raise a complaint about your network-related issue on the Vi App. We will get back to you as soon as possible and do our best to fix the issue - Team Vi

Great

Great service

Very slow

So slow and stopping in between

I want income calls details which you have not sent

Send me details of incoming call

Good app

Very easy to understand

Good

Very good

Bad service by vi

The only company which is charging for basic international roaming pack.
I am struck this time with idea . Not going to use vi any more.

Vi

Adipoliyan

Excellent

Very nice app

Good

Good

Worst support

Customer service email never responds, chat support agents have no idea about issue resolution. Every agent cooks up his/her own story about issue, just to get rid of support. No escalation points, no sla for resolutions. Vicustomercare is a nexus running on its own. Switching to airtel.

good service

i like vi very good service πŸ‘πŸ‘

Meaningless app

I have a communications prepaid card meant to pay only telecom providers as per the govt directive.
And this app does not support such cards , whereas its website supports payment through such cards.
What a waste of time.

Worst

Worst

No accessibility features

Apple has provided multiple ways for apps to be more accessible for visually impaired people. Vodafone has decided against implementing any of them. I can’t even increase the font size to read when my service validity date. Ability to increase text size is a minimum feature necessary for all old people who can no longer read faint text in small size.
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