The worst app made
The app hangs on its own. Though the charging stations are operational, you can’t use it because the app is not working. Hero is taking no interest in putting effort to evolve the app.
Vx2 model itself missing in vehicle addition option
Worst app you don’t have even your vehicle vx2 plus in list of vehicles to select and not showing any chargers nearby also
Worst kind of App
For the past few days the app is not opening. Every time it shows “we are facing some issues, please try after sometime” It’s been four days now, does anyone even trying to fix this?
Crashed APP
Unable to log in. After entering the otp, app gets closed forcefully
Application not working
For last 3 days -app is not opening
Poor Experience & Persistent Issues
App and the charging stations have not been tested properly and hence they lead to very poor and bad experience by users. The support team on the toll free number provided in the app says that the VIDA charging stations are meant only for their OEM products. Grave amount of lagging and frequently disturbed charging service make us want to have these removed from our community. Public services should be extended only after assuring their 100% capacity and capability to deliver the service expected from them else it only leads to more dissatisfaction and bad image for the service provider and the company it belongs to. Pls work on this and may be in future we might change the feedback/rating and perception we have formed of the company due to these persistent issues..!!!
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Decent Application
I was to charge seamlessly👍
App is not launching
Please check the app it’s not working for many .
Never seen an app with such a bad UI/UX
Almost 10 months have gone by and the pointers are still as is :
A msg to them (feb 2025)
“The timeout issue with all 4 chargers is still unresolved.
At odd times having to go and resume charging between 11pm and 9am is not possible for us.
Without app , the charging can not start or resume.
There is a new bug found every now and then .
Experiencing this everyday is not what is desirable or acceptable.
There has to be some solution found out. More than 6:7 weeks have gone and not a single bug is yet addressed.
1. Auto resume on power fluctuation
2. QR scan field not accepting text input
3. NO ALERTS when charging stops without SOC reaching 100%
4. charger id missing from charging logs
5. incorrect charge duration shown in charging log
6. on app charging starts but in reality, it is not happening (nee bug)
7. mobile phone free charger control (rfid or something should have been there) . During rainy season or in summer days without a shed how will a user be able to USE PHONE TO SCAN AND INTERACT WITH YOUR APP!
While we have tried hard to adapt to the limitations of this for quite many days , and i can imagine rfid integration could take some more time but atleast cloud/app based bug fixing could have been done.
Kindly respond on the ETA for resolution”
Needless to say, things are still as is
A msg to them (feb 2025)
“The timeout issue with all 4 chargers is still unresolved.
At odd times having to go and resume charging between 11pm and 9am is not possible for us.
Without app , the charging can not start or resume.
There is a new bug found every now and then .
Experiencing this everyday is not what is desirable or acceptable.
There has to be some solution found out. More than 6:7 weeks have gone and not a single bug is yet addressed.
1. Auto resume on power fluctuation
2. QR scan field not accepting text input
3. NO ALERTS when charging stops without SOC reaching 100%
4. charger id missing from charging logs
5. incorrect charge duration shown in charging log
6. on app charging starts but in reality, it is not happening (nee bug)
7. mobile phone free charger control (rfid or something should have been there) . During rainy season or in summer days without a shed how will a user be able to USE PHONE TO SCAN AND INTERACT WITH YOUR APP!
While we have tried hard to adapt to the limitations of this for quite many days , and i can imagine rfid integration could take some more time but atleast cloud/app based bug fixing could have been done.
Kindly respond on the ETA for resolution”
Needless to say, things are still as is
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The app is asking to update but there is no update
The app has 100 bugs, simply unuseable. You should fire your tech team. Cant even build a simple app like this.
Doesn’t even deserve a single star
Doesn’t even deserve a single star
Worst app for charging
Most of the time some issues are there either in app or charger. Daily facing issues
Unable to update app iPhone 13
We are facing the issue for changing, coming error in app update your app but unable to update this
Unstable app
I have upgraded to latest version, scanner stopped working
App doesn’t work
I’m not able to login, it doesn’t go further from OTP screen
Bug in IOS
In IOS there are two major bugs,
1) The city name comes as a drop down rather than we search we have to traverse through the whole list.
2) The registration never gets completed using IOS devices after the OTP stage.
Please fix asap.
1) The city name comes as a drop down rather than we search we have to traverse through the whole list.
2) The registration never gets completed using IOS devices after the OTP stage.
Please fix asap.
Bogus App
I feel this is not a genuine app, user experience is very bad. It never allow user to register and allow user to charge by their chargers
OTP ERROR
Not able to proceed past OTP screen.
After entering OTP Either the app is crashed or it gets you back to registration page and from there it’s a dead end.
After entering OTP Either the app is crashed or it gets you back to registration page and from there it’s a dead end.
IOS not compatible
The app asks for OTP and thereafter nothing works. Pls get the IOS compatibility
Sign up not working on ios
Not able to move past otp screen, nothings works after submitting otp