Loss of quality!!!
Response from developer
We are sorry for your inconvenience. Please let us know on support@runisoft.com so that we could assist you better.
Very bad app
Response from developer
We are sorry for your inconvenience. Please contact on support@runisoft.com so that we could assist you better. Also, refunds are also offered and managed by Apple. Please contact us and we will send you steps to get the refund on the application. Regards Support Team Email : support@runisoft.com
Doesn’t work
Response from developer
**Hello Melissa, We tried reaching you but we did not hear from you. Hence, we assume that your issue is resolved. But in case you have any more questions or issues, please do not hesitate to contact us on support@runisoft.com. We will be happy to assist.** Earlier response: Please tell us a few more details of the issue on support@runisoft.com so that we could understand what is the problem being faced by you. We have provided our contact email details in the help section of the application. We have always resolved issues of the customers who have contacted us. Regards Support Team Email : support@runisoft.com
Not what i thought
Response from developer
The new pixel size you entered was against the aspect ratio of the video which would have stretched and made the video distorted. In such scenarios where the user entered dimensions are not appropriate, the application adds a border so that the video will not distort and remain watchable with the user specified dimensions. This is perfectly normal. If you wish to fill the screen, you should specify a pixel size that respects the ratio of width and height of the original video. For example : If you resize a video of 1080x1920 to a new pixel size of 720x1280 then no borders will be added to the video. Also, the application is working perfectly fine as per the description and screenshots that we have provided. It is not good to rate an application based on something that you were “expecting” or “thinking”. Please let us know if you have any more questions on support@runisoft.com. We have provided our contact details in the application. We have resolved issues of the customers who have contacted us. Regards Support Team Support@runisoft.com
Brilliant app and easy to use
Response from developer
You are very welcome. Thank you for your review. Regards Support Team Email: support@runisoft.com
Good application with expected results.
Response from developer
Thank you for your kind words. We are happy to know that the application was able to meet your requirements. Regards Support Team Email : support@runisoft.com
