View360CX

View360CX

View360 Smarter Workflow

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Free

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Details

  • Released
  • Updated
  • June 20, 2025
  • September 29, 2026

Features

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About

Streamline Your Workflow and Elevate Customer Experience with View360 Unlock the full potential of your business with View360, the all-in-one customer engagement and operations management platform designed to simplify complex workflows and deliver exceptional customer experiences. Whether you're managing call centre , handling customer queries, or coordinating internal teams, View360 brings everything together in a seamless, centralized interface. With powerful automation tools, real-time analytics, and deep integration capabilities, View360 helps your team stay focused, efficient, and responsive. Track every interaction, assign tasks effortlessly, and gain valuable insights into customer behaviour — all while reducing manual effort and operational friction. From intelligent routing and omni channel support to performance dashboards and customisable workflows, View360 empowers your business to move faster, work smarter, and exceed customer expectations at every touchpoint. Key Features: Unified platform for voice, chat, email, and social channels Real-time monitoring and analytics for informed decision-making Automated workflows to reduce repetitive tasks Advanced agent management and queue handling Scalable infrastructure tailored to your organisation’s needs
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What's New in View360CX

1.0.10

September 29, 2026

Improved Calling Experience – Enhanced incoming call handling and call connection stability. Background Call Support – Improved SIP connection handling when the app moves to the background. Active Call Bar – Added an active call indicator for easier access to ongoing calls. Call UI Improvements – Added a zoom-out option and improved call screen behavior. Call Invitation & Login Updates – Improved call invitation flow and SIP registration. Audio & Connection Improvements – Added SIP connection refresh handling during calls. Profile & UI Fixes – Improved profile fields, avatars, and dark mode visibility. Call Disposition – Added support for entering a call disposition reason. Stability Improvements – Fixed various call, DialPad, timer, and UI issues.

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