Complaint
Rip off
Response from developer
Hi there, We’re truly sorry for the bad experience you had with our app. The free trial mismatch and inaccurate album scanning are our faults, and we’re working to fix these issues urgently.For further assistance with your subscription and to resolve this matter properly, please reach out to us at support@gzyinfengzx.com with relevant details. We’ll get back to you promptly.
Did not find any of my records
Response from developer
Sorry for the trouble of not finding your records! We totally get how annoying this must be.If you can shoot an email to support@gzyinfengzx.com with your account info and a bit more detail about the issue, our team will jump on it right away and help you fix it.Thanks for sticking with us!
Don't bother
Response from developer
Hi there,Thank you for taking the time to share your experience with our free subscription. We’re sorry to hear the app failed to identify The Beatles, Elvis, and Kiss—this is definitely not the experience we want you to have. Our technical team is already looking into this issue urgently to optimize the recognition algorithm. If you could provide a bit more detail (such as the specific songs/tracks you tried, or the device model you’re using) via our support email support@gzyinfengzx.com, it will help us fix the problem much faster.We appreciate your patience and feedback—it helps us make the app better for everyone.
Don’t subscribe!
Response from developer
Thank you for your valuable feedback regarding the app experience. We sincerely apologize for the frustration caused by the vinyl recognition issue, the lack of a delete function for unrecognized albums, and the inability to manually enter data. Your suggestions are crucial for us to improve the product.
