App Does not work
This new app does not work.
The only thing it has been able to do is GPS the location of my car.
No other function works AT ALL.
Even the previous smart start app doesn’t work.
Why have I paid you a $100 plus a year and cannot use the service I paid for?
You should fix this issue and give users an extra month of service since it’s the second week of this not working.
The only thing it has been able to do is GPS the location of my car.
No other function works AT ALL.
Even the previous smart start app doesn’t work.
Why have I paid you a $100 plus a year and cannot use the service I paid for?
You should fix this issue and give users an extra month of service since it’s the second week of this not working.
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RRidaz4christ
Give Customers More Control Over Their Viper Security System
I really like Viper overall, and the app is a great addition to the system. However, sometimes the app says I have “no service” even when I do, and I have to log out and back in. Hopefully Viper can fix this glitch.
I also have the Viper DS4WS talking module, and I really think Viper should give customers access to certain settings directly through the app. The DS4WS has options for how the alarm behaves when locking/unlocking, as well as shock and tilt sensitivity. These are settings that should be customer-controlled, especially since everyone lives in different environments and has different needs.
I’m not asking for access to advanced installer programming—just basic customer settings like shock and tilt sensitivity for both the digital shock sensor and DS4WS. If these options exist, customers should be able to adjust them without having to visit an installer every time.
Unfortunately, many installers don’t want to spend time making small adjustments unless you’re paying for another service. I’ve personally experienced this. I once took my car to a Viper-authorized shop after Viper Support referred me there, and they ended up messing up my entire system. I had to spend almost $300 at another dealer to get everything working again. Since then, I’ve learned to work on my own system, installed my own digital shock sensor and DS4WS, and understand the settings.
I even had a break-in where someone broke my rear window and got inside the vehicle, but the alarm didn’t trigger because the shock sensitivity was too low. That’s why customer access to these settings is important.
I understand Viper needs to protect the system, but there should be a middle ground: keep advanced programming restricted to installers while allowing customers to control basic settings through their Viper account. The DS4WS should also be able to pair with the customer’s Viper app account for these adjustments.
It’s like buying a TV but having to pay an installer every time you want to change the volume.
Viper, I really like your products, but please give customers reasonable control over the settings that directly affect how our own security system works.
I also have the Viper DS4WS talking module, and I really think Viper should give customers access to certain settings directly through the app. The DS4WS has options for how the alarm behaves when locking/unlocking, as well as shock and tilt sensitivity. These are settings that should be customer-controlled, especially since everyone lives in different environments and has different needs.
I’m not asking for access to advanced installer programming—just basic customer settings like shock and tilt sensitivity for both the digital shock sensor and DS4WS. If these options exist, customers should be able to adjust them without having to visit an installer every time.
Unfortunately, many installers don’t want to spend time making small adjustments unless you’re paying for another service. I’ve personally experienced this. I once took my car to a Viper-authorized shop after Viper Support referred me there, and they ended up messing up my entire system. I had to spend almost $300 at another dealer to get everything working again. Since then, I’ve learned to work on my own system, installed my own digital shock sensor and DS4WS, and understand the settings.
I even had a break-in where someone broke my rear window and got inside the vehicle, but the alarm didn’t trigger because the shock sensitivity was too low. That’s why customer access to these settings is important.
I understand Viper needs to protect the system, but there should be a middle ground: keep advanced programming restricted to installers while allowing customers to control basic settings through their Viper account. The DS4WS should also be able to pair with the customer’s Viper app account for these adjustments.
It’s like buying a TV but having to pay an installer every time you want to change the volume.
Viper, I really like your products, but please give customers reasonable control over the settings that directly affect how our own security system works.
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Jjotavivo
What's the point?
6th generation of the app, but 5th has more features widget support and more. This seems like a step backwards.
SSuffolkLI
Works Every time
This app works very well. It’s fast and works every time I use it.
DDannyB8113
Great app
Great app with very good status metrics built in.
AAlexanderE007
