Ripped off
I requested cancellation in November 2025, and was ignored/rebilled for another 2 years. I was told today in their live chat with most likely a n AI robot that I will not be billed again. I could have used the money they sneakily got from me to buy groceries for my own family, and not theirs.
Worst app
I never rate apps but I’ll make an exception here for this particular slop.
App locks up regularly and the only way to fix is to fully remove the settings from phone. If you lose signal while using just delete the VPN from settings otherwise your phone becomes a useless brick.
Given the subscription fees I’m very disappointed. If I could zero stars I would.
App locks up regularly and the only way to fix is to fully remove the settings from phone. If you lose signal while using just delete the VPN from settings otherwise your phone becomes a useless brick.
Given the subscription fees I’m very disappointed. If I could zero stars I would.
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Terrible Customer Service
I signed up for this service for one year and cancelled my subscription. The next year I was charged again even though I cancelled it. I have tried repeatedly to cancel the service again only to receive the message that a representative would reach out to me, but I never received such a message and seem unable to cancel. I don’t recommend signing up for a service that wants to scam you out of money for making it so difficult to simply end your subscription.
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Excellent (&Real) customer service!
Of all of the online chat things, Virtual Shields’ customer service is right at the top, and they are REAL! Amanda helped me again, today😊. I often have had tough questions as technology is not my forté and each of them have been patient and very helpful for me, each time!
I have had VS VPN for just over 3 years, and the first year or so it was good, but afterwards, quite regularly, I would have to uninstall and reinstall, (although an easy process), but was quite annoying.
Summer ‘25 I started a chat, and it has been working marvellously ever since-I should have asked sooner!!
Also, Roku tvs don’t have VS as an available app, which is so……..controlling, but VS can direct you with that as well!
I have had VS VPN for just over 3 years, and the first year or so it was good, but afterwards, quite regularly, I would have to uninstall and reinstall, (although an easy process), but was quite annoying.
Summer ‘25 I started a chat, and it has been working marvellously ever since-I should have asked sooner!!
Also, Roku tvs don’t have VS as an available app, which is so……..controlling, but VS can direct you with that as well!
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Doesn’t work correctly
Sometimes I’ll go to use my phone and for some reason, the Internet won’t work at all. And I’m over here wondering what the problem is. So I eventually delete virtual shield and suddenly my Internet starts working again. For some reason virtual shield only works sometimes and then other times it totally ruins your Internet and will not even Connect so you have to delete the app in order for your Internet to work. I thought I was behind on my bill or something for my cellular data but no, it’s the virtual shield app. Also virtual shield doesn’t work with older computers. They lied and said it was going to work on my computer, but it absolutely does not.
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