Cant login
I have absolutely have no idea what’s going on and it’s growing frustration. I can’t use the app!!! I use Face ID and it says “Sorry we can’t process your request at the moment. kindly try again later”.
I just deleted snd reinstalled thinking it might be a bug or something but nah it’s still the same issue.
The other time the app had an issue verifying my face 😭. I was so mad that day. I was making a purchase and they said I should scan my face. I did it over 15 times and it kept telling me it can’t recognize my face 🤦♂️.
Kindly do something about it. Thank you
I just deleted snd reinstalled thinking it might be a bug or something but nah it’s still the same issue.
The other time the app had an issue verifying my face 😭. I was so mad that day. I was making a purchase and they said I should scan my face. I did it over 15 times and it kept telling me it can’t recognize my face 🤦♂️.
Kindly do something about it. Thank you
Show more
Horrible!!!!!!!!!
I live abroad, and I was so happy to download the Telecel app because it meant that I could still access my MoMo and manage my SIM while outside Ghana. Unfortunately, the experience has been extremely frustrating and horrible.
I have been asked to verify my identity countless times, and, for over 24hours, I have been trying to send money through the app without being able to complete the transaction.
What is the point of having an app that is supposed to make these services accessible if customers constantly struggle to use basic features ? The app has so many potential, especially for those of us living abroad, but these repeated verification requests and transaction issues need to be fixed.
I have been asked to verify my identity countless times, and, for over 24hours, I have been trying to send money through the app without being able to complete the transaction.
What is the point of having an app that is supposed to make these services accessible if customers constantly struggle to use basic features ? The app has so many potential, especially for those of us living abroad, but these repeated verification requests and transaction issues need to be fixed.
Show more
Identity verification shenanigans
So, the developers decided to add identity verification for each transaction and even to CHECK MY BALANCE with this new update. even though there’s already Face ID and Passkey?? MTN is the way to go! You guys have clearly shown you couldn’t care less about the challengers your customers face. The app has been deleted koraa, will make sure anyone I know does the same.
Show more
Customer Service issues
Yall make it so difficult and complicated, like how can I be calling from Wednesday to Saturday none of you picked up a single call yet you claimed to be there for us. Made I wrong transaction on another merchant it’s been over days and none of you pick up calls.. this is so disappointing and hence I’ve made my report already, was told to receive a call back which never came thru, today yall pick up and acting like yall doing something about it but nothing
Show more
Sam
When you wanna do something they keep saying verify your identity before and I’ve been doing it for the past month and still not recognizing me , I’m so annoyed
