Identity verification shenanigans
So, the developers decided to add identity verification for each transaction and even to CHECK MY BALANCE with this new update. even though there’s already Face ID and Passkey?? MTN is the way to go! You guys have clearly shown you couldn’t care less about the challengers your customers face. The app has been deleted koraa, will make sure anyone I know does the same.
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Customer Service issues
Yall make it so difficult and complicated, like how can I be calling from Wednesday to Saturday none of you picked up a single call yet you claimed to be there for us. Made I wrong transaction on another merchant it’s been over days and none of you pick up calls.. this is so disappointing and hence I’ve made my report already, was told to receive a call back which never came thru, today yall pick up and acting like yall doing something about it but nothing
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Sam
When you wanna do something they keep saying verify your identity before and I’ve been doing it for the past month and still not recognizing me , I’m so annoyed
Face recognition doesn’t work
App is so bad you can’t even verify your transactions with the very Face ID that requires it. You do everything it asks and yet u are met with “declined” Face ID doesn’t work on your app Fix this I give it 1 star
Update : It clearly doesn’t work. No matter how good your lighting is
You can check the other reviews and you would find out its not just me
I don’t know a single person who has been able to use your facial verification
It doesn’t work
Check on it
What’s the point of the app if we still have to use short codes because we can’t make purchases due to a faulty facial recognition system
Rework on it
Update : It clearly doesn’t work. No matter how good your lighting is
You can check the other reviews and you would find out its not just me
I don’t know a single person who has been able to use your facial verification
It doesn’t work
Check on it
What’s the point of the app if we still have to use short codes because we can’t make purchases due to a faulty facial recognition system
Rework on it
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Face verification failed
Facial verification is still not working and I am out of the country and usually use the app to make transactions, I travelled back to Ghana for a visit and went to the office to get the problem sorted out, they were of no help. The steward who attended to me was not even aware of the situation. They released a new update and I tried again but still doesn’t work
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