Confirming transactions
I can’t use the app because of the biometric feature that confirms the transaction. My front camera is not working so I’m not able to use my faceID after dialling my PIN code. I tried turning the biometrics off but still
Too many updates
Every three days there’s a new update, the one that bothers me the most it you have to update before you can use the app. It’s very bad please do something about the regular updates,it’s too much
SMS
Can’t buy sms with the app
Face recognition not working
Whenever I try sending money they ask for face recognition which is not working cos it keeps on saying failed so I’m not able to send money through the app
Number of FBB accounts
Limiting the number of accounts that can be added on the app to 5 is a no no, how can one accounts which he’s managing in an establishment?
Too many mandatory update
Considering the size of the application, the consistent updates disrupt the app's use; sometimes you run low on data. You try to make transactions on the app, but due to the frequent updates, it makes it more difficult, at least there should be notifications for the updates so users can do it at their own convenience not impromptu.
Kindly look into that,
Thank you
Kindly look into that,
Thank you
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Verification process not working
I have tried to verify with the face capture several time for the past two months now and it’s still not working. Please fix it
Big-Emmy
This Telecel app is now rubbish, I have been doing my facial recognition for more than a month now, it’s not working. Esewaraaaa. 😏😏
Poor verification on the app
It’s always saying verification failed each you want to do face verification to see your account balance
At first I thought it was my phone herh Telecel 😂
No matter hard I try “IDENTIFY VERIFICATION FAILED”…try again you people should not try what you can complete oh., simple and best example are like the GHANA PAY & MTN MOMO APP VERY EASY AND CONVENIENT anyway I just deleted the app nothing is wrong with my phone 📱
Transaction history
It would be much efficient and reliable if you guys provided transactions history on the app because the names and numbers doesn’t appear on the statement and again you have to pay for a statement that’s wild 🥶🥶,you guys need to do better please this updates without any real changes are useless,please provide transactions history option so we can always access transactions history and also allow us approve payments from the app,that would be much appreciated
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A complete BS
Honestly, the developers who who created this new identity verification thing must be the dumbest ever. So basically I can not do any transactions at night yh?
Identity verification shenanigans
So, the developers decided to add identity verification for each transaction with this new 26.6.1 even though there are already biometrics and a PIN?
And this is an upgrade?🤦🏾♂️
And this is an upgrade?🤦🏾♂️
Stupid app
Can’t even register
Nonsense
What’s the essence of tgus stup!d app if it can’t be used . I always have to use a face capture to send or do anything and it doesn’t work . So what at all is the sir
Get your system right!
The reason i downloaded this app is because I am outside Ghana on many occasions and I like to make transactions on my momo without having to swap sims every single time and use the *110# option. Using this app is supposed to make my life easier but that is not the case as it constantly asks for Face ID verification which doesn’t work by the way. You have me turning my head in all angles and still not register my face! SMH.
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Terrible App
Fix this Telecel app, it’s so bad.
Challenges with the FACE verification on the App
Yea , since my app got updated to the new version, I can’t verify my face on the app.. it always ask for identification verification when I want to make transactions but it was always got declined.. kindly help out
My app
The app crashes everytime I want to do the facial verification
PLEASE resolve the verification issues.
Wait, you put another update that doesn’t allow customers to even check thier balance?? This is getting really out of hand. Please give me access to my funds asap! This is daylight robbery!
