Sharing with problems
I have some athletes. With them I shared videos successful.
Today I want to share again, but with both athletes it is not possible. I got an error message.
Response from developer
That error means the video has already been shared with those athletes. Right now a video can only be shared with the same person once, so if you try again you get an error instead of a clear explanation. The good news is that your athletes should already have those videos in their library from the first time you shared them. If they can't see the videos on their end, please email us at support@visualeyesapp.com with your account email and we'll look into it right away. We'll also make that error message clearer so it says what's actually going on. The VisualEyes team
Split screen
Compare Feature Does Not Work
Response from developer
Thanks for the kind words, and sorry about the compare freeze. That one shouldn't have made it past us. It's fixed now, so if you update to the latest version, picking a video to compare should work smoothly on all your devices. If you run into any trouble with it, or anything else, email us at support@visualeyesapp.com and we'll take care of it. The VisualEyes team
Love this app for tennis
Response from developer
Hi racerzacc, Thanks for your feedback — just to clarify, you’re not required to pay to use the app. Every user gets 2GB of FREE cloud storage, and once that’s full, any additional videos will simply stay stored locally on your device. We introduced cloud storage for everyone to help users back up and access videos across devices, and be able to share videos, but local usage is still fully supported. If something didn’t work as expected on your end, we’d be happy to help — feel free to reach out. support@visualeyesapp.com






