Archived App
This is an archived listing of the app previously available on the App Store.Although the app is no longer distributed by Apple, you can still view its description, screenshots, version history, ratings, and metadata for reference.
About
Securely share your device screen in real-time with customer support agents. Initiate a session by entering a provided PIN. You have full control to pause or end the remote support session at any time.
What's New in VMware RemoteHelp
20.07
July 21, 2020
• Improved User experience when trying to enter PIN input • Updated Firebase URL format to make it consistent across platforms • Upgraded SSL libraries to the latest level
MoreDeveloper apps
FAQ
What is VMware RemoteHelp used for?
VMware RemoteHelp is a productivity app designed for real-time, secure screen sharing with customer support agents. It allows support representatives to see your device's screen to help resolve issues.
How do I start a support session with VMware RemoteHelp?
To start a session, download the VMware RemoteHelp app and enter the 4-digit PIN provided by your support representative. This PIN initiates the secure connection.
Can I control the support session?
Yes, you have full control over the remote session. You can pause the screen sharing at any time or end the session completely when you feel the issue is resolved.
Is VMware RemoteHelp free to use?
Yes, VMware RemoteHelp is available for free. There are no costs associated with downloading or using the app for its intended purpose of remote support.
What devices does VMware RemoteHelp support?
VMware RemoteHelp is compatible with iPhones, iPads, and iPods. This ensures broad accessibility for users across Apple's mobile device ecosystem.
How often is VMware RemoteHelp updated?
The latest version of VMware RemoteHelp is 20.07, last updated on July 21, 2020. While specific update frequency isn't detailed, this indicates it receives maintenance and updates.
Does VMware RemoteHelp have ads?
The provided data does not indicate that VMware RemoteHelp contains advertisements. It is designed as a straightforward utility for remote support sessions.
Is VMware RemoteHelp suitable for children?
VMware RemoteHelp has an age rating of 4+, making it suitable for children. Its functionality is focused on technical support and does not involve content inappropriate for younger users.
