RIP off
First of all, this is highway robbery to make people pay £90 a year to turn on the heating while charging & then once they’ve paid the £90 for it not to work is beyond insulting - not impressed
UPDATE August 2025 the so hasn’t been working for 3 days now :(
Update September 2026 it’s pants keeps logging me out then won’t let me use it - it’s rubbish even if wax free I’d be angry but fir £90 per year it’s unforgivable
UPDATE August 2025 the so hasn’t been working for 3 days now :(
Update September 2026 it’s pants keeps logging me out then won’t let me use it - it’s rubbish even if wax free I’d be angry but fir £90 per year it’s unforgivable
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A glorified website
A very bad unresponsive web based app with very limited functionality that now is even worse because VW want a subscription. I tried to book an appointment for a service and that failed miserably. This app is mediaeval in comparison to the Tesla app (native, fast, responsive, helpful and full of options and information).
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App does not wok
App does not work to change vehicle charge settings
Chedlite
Very Very Glitchy & Poor! This must rank as one of the most frustrating vehicle Apps I have had the misfortune to use. This coupled with the Infotainment system in my VW T-Roc just makes everything so much worse!
Hopeless
It is never accurate consistently says my car is unlocked when it is secure, l give up using this it lets VW down!!!!
Lew
How anyone can give this anything other than 1 star is beyond me. It just doesn’t work. Never updates, cannot lock or unlock. Useless
Awesome.
After speaking with the VW technical team the app is working perfectly. 👍🏻
Poor app
The only app on my phone to give constant issues either from not doing what I’ve asked of it or for the past month it won’t open and no support from vw. Paid for the service plan to get more from app but now app won’t open
Good overall
Nice easy app to use
App icon
Really like the app. Can we get dark mode for the app and widget?
Worst EV App I’ve Ever Used
One word, Useless. Always shows as unlocked, constantly out of sync. Can’t perform the task and throws an error. I’ve used Tesla, Leapmotor, Honda and this is embarrassing for Volkswagen. Sort it out.
New found love
Loving the app for climate control and amazing convenience
Connectivity
I’ve been using this app for several years and still find it unreliable.
Trying to connect to check the car’s charge the app reports synchronisation was 24 hours ago since when the car has been charged. Quitting the app and even sitting in the car with the ignition on still no connection.
It also seems incompatible with my Zappi charging point giving me error messages and preventing charging.
So disappointing.
Trying to connect to check the car’s charge the app reports synchronisation was 24 hours ago since when the car has been charged. Quitting the app and even sitting in the car with the ignition on still no connection.
It also seems incompatible with my Zappi charging point giving me error messages and preventing charging.
So disappointing.
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Useless
Totally unreliable. Takes forever to perform the very few tasks it is capable of. Adding internet connectivity is a joke. Zero ⭐️ After 3 years they want 149 euros a year. What a joke!!!Learn from Tesla
Bust
Not worked since Feb.
Try to manually sync and get the message ‘request limit reached’
Try to manually sync and get the message ‘request limit reached’
App icon
Really like the app. Can we get dark mode for the app and widget?
L’application refonctionne
Avant la mise à jour tout allait bien. Ensuite l’application ne se synchronisait plus (données de conduite ou de l’état du véhicule non mise à jour, porte etc…). Également, l’ouverture à distance parfois possible cependant quand j’arrivais à déverrouiller le véhicule, l’application remettait le bouton actif sur « verrouiller », du coup verrouillage impossible à distance.
J’ai désinstallé et réinstallé l’application, rien a changé. J’ai donc réinitialisé en « réglage usine » le module du véhicule et là tout refonctionne.
Il faudrait peut-être alimenter la section faq avec des éléments plus techniques (tuto, témoignages des utilisateurs).
Bien à vous
J’ai désinstallé et réinstallé l’application, rien a changé. J’ai donc réinitialisé en « réglage usine » le module du véhicule et là tout refonctionne.
Il faudrait peut-être alimenter la section faq avec des éléments plus techniques (tuto, témoignages des utilisateurs).
Bien à vous
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Response from developer
Bonjour Bendo9K, Nous vous remercions pour vos commentaires détaillés et pour l'intérêt que vous portez à notre application Volkswagen. Nous transmettrons vos suggestions à nos développeurs. Nous sommes heureux de vous compter parmi nos clients et vous souhaitons de continuer à profiter des services mobiles en ligne de Volkswagen. Votre Équipe Volkswagen
Useless - won’t connect
Tried adding my vehicle as per the instructions on the vehicle and in the app but won’t recognise the VIN. Tried the QR code but it just sends you into an infinite cycle of syncing and failing. Pointless feature and app if it won’t connect.
Awesome
Very cool idea
VW Tiguan brand new
Wont sync, with car after multiple try’s , come on v