??
Simply does not work. One glitch after another. Can’t “find” the internet even with a strong wifi signal.
The App is rubbish
Unfortunately my other car is a Tesla and the digital difference is a joke.
The car is fine but the App and experience so far is a 1/5
The car is fine but the App and experience so far is a 1/5
It’s good
It’s a good app, why is it getting so few stars?? It’s got most things you want.
Buggy and Limited Features
App is okay when it works but it’s lacking features. Terrible car set up experience.
Setup is terrible - Spent an hour at the dealership trying to set up my car because the camera in the app to scan the QR code that you have to scan (no workaround) didn’t load. Finally after closing multiple times reinstalling multiple times it just randomly worked.
Needs some key features:
Widgets - be incredibly helpful especially for an at a glance view of charge status and if the car is locked or not - which is needed given the finicky locking system.
Notifications - Better notifications for unlocking/locking. With how finicky the locking can be, it would be nice to know when it does lock or when it remains unlocked/on and unoccupied.
Honk - ability to honk/flash the lights to help find your car
Remote view - for ultimate trim you should be able to check cameras/360 remotely
VCFS account integration would be nice to have it all in one place
All in all it’s okay - but I hear the main Volvo app is better so they should merge them. The car setup experience is awful though and it should not rely solely on a QR code that has no backup/alternative.
Setup is terrible - Spent an hour at the dealership trying to set up my car because the camera in the app to scan the QR code that you have to scan (no workaround) didn’t load. Finally after closing multiple times reinstalling multiple times it just randomly worked.
Needs some key features:
Widgets - be incredibly helpful especially for an at a glance view of charge status and if the car is locked or not - which is needed given the finicky locking system.
Notifications - Better notifications for unlocking/locking. With how finicky the locking can be, it would be nice to know when it does lock or when it remains unlocked/on and unoccupied.
Honk - ability to honk/flash the lights to help find your car
Remote view - for ultimate trim you should be able to check cameras/360 remotely
VCFS account integration would be nice to have it all in one place
All in all it’s okay - but I hear the main Volvo app is better so they should merge them. The car setup experience is awful though and it should not rely solely on a QR code that has no backup/alternative.
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No Digital Key option
I have the EX30 Twin Motor Ultra and my app does not show any option for Digital Key addition .. other users do have it ..
Basics are broken
I have to login every single day, the app is unable to keep a logged session.
Pretty good
I would put this app on a par with Land Rover but far superior to VW. It has good functionality and a pleasing design. The digital key+ was super easy to set up and so far it’s worked without issue. I’d love to see a graph of energy use over time (say weekly). The only issue I’ve had is that it has occasionally said the car was unlocked and a door was open - both not right. But it self corrected after a while.
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Invaluable for EX30
Still needs a bit of UI cleanup, but does what I need.
Viewing car cameras would be a great feature to add
Viewing car cameras would be a great feature to add
Response from developer
Dear customer, thank you for your kind words about the app. We’re happy to hear it meets your needs and appreciate your suggestion to add a car camera viewing feature. Your idea has been forwarded to our development team for consideration.
Works as it should
I never have any issues with the app working (or not working) and it provides all of the features I would use — locking/unlocking, setting the temperature, checking the charge or battery status. I like that I can use my phone as a digital key and that hasn’t been an issue at all. No complaints here!
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Response from developer
Dear customer, it's wonderful to hear that everything is running smoothly and that you’re enjoying the features like the digital key and temperature control! Your satisfaction means a lot to us, and we’re committed to continuously improving your experience. If you have any suggestions or feedback, we’d love to hear from you!
Pathetic
Update - after the developer response no I won’t update my review, just so many things that are such own goals that shouldn’t get through basic testing - and am still convinced responses are not written by humans!
Even the link to the user manual goes to a page not found - is there any even basic QA testing? (And from a previous review reporting same clearly the replies are being written by AI :-/)
Even the link to the user manual goes to a page not found - is there any even basic QA testing? (And from a previous review reporting same clearly the replies are being written by AI :-/)
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Endless loop!
I just bought the Volvo EX-30 today and the app seems to be not working properly. I’ve been to the dealership and spend over an hour with this issue and the app looks like a vicious loop for connecting the with the car. It automatically disconnects from the car and when I try to reconnect it’s giving an error “cannot connect the app”. Seriously, did not expect this on the first day with this car.
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Manual
The link to the user manual is broken (and has been for some time) which is a shame as this app is the ideal launching point for it
Can not activate OTA update
App seems ok but doesn’t allow OTA update. Seems like a bug.
Adding route to Google Maps doesn’t work
When looking for chargers in area and then selecting a charge location, you click Get Directions and then have option to choose Apple Maps or Google Maps (or Copy address) - Google Maps option does nothing
Backend is often unavailable
The backend service which powers the app and allows function over the car is often unavailable or not functioning. Sometimes my car doesn’t even appear when opening the app. It often provides the error “cannot switch car,” even though I only have one car.
Response from developer
Dear customer, we are sorry to hear about backend service issues impacting your experience. We understand how frustrating this is and will forward your feedback to our development team. For further assistance, we recommend contacting our support team at: https://www.volvocars.com/intl/support.
Crash app dummy
This app is an embarrassment to Volvo. No FaceID. Can’t close windows when left open. Constantly being logged out and cumbersome process to get back in. Digital key unstable and car left immobilised in traffic. The issues go on and on. What’s worse: the most arrogant customer feedback team that has no motivation to do anything about it. All they do is hide from their customers who are readily providing feedback. If anyone senior Volvo people in Sweden or China read this, how about you do something productive and fix this whole software mess.
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Honestly terrible
Proximity unlock works more than 50% of the time but not even a little bit reliably. Remote features literally never work. Climate never works. Remote lock never works. Remote window vent or close isn’t even a feature, but it wouldn’t work if it existed.
The app is terrible and I regret the car, honestly.
The app is terrible and I regret the car, honestly.
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Response from developer
Dear Customer, Thank you for your feedback. We sincerely apologize for the issues you've experienced with the app, especially regarding the proximity unlock, remote features, and climate control. Your comments have been forwarded to the relevant team for urgent review. We understand your frustration and are committed to improving the app's functionality. We appreciate your patience as we work towards a resolution.
Egregious software
Really needs to be upgraded asap needs to be drastically improved
Pointless
Constantly logs me out. Very few features. Unresponsive.
Mediocre at best
Widely disappointing tech on this app + the car. Rarely connects, hardly works when it does.