Was barely tolerable and now unusable, shady money grab
Bought the unlimited plan years ago and now they just put all the actually useful features behind a “Loyalty” paywall and straight-up kill the already slow connection for no apparent reason every couple minutes. No warning or reason for it either, things just stop loading. Feeling ripped off and betrayed. Just because so many other companies get away with screwing and forcing out their previous “Lifetime Plan” members doesn’t make it right. How about instead of cutting us off you add new features and better performance options and charge for those? Could have at least let us keep existing features even if there was a speed cap or something. It was already kinda slow and I could live with that.
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IYIs it done yet
Expect zero integrity
These people are the minority dev’s who take features away. If you are a lifetime subscriber, well now you have to pay for features you’ve already paid for. Split vpn is gone. Don’t update what ever you do and if you haven’t bought it there are better options.
AAppleMrDas
在大陆防火墙内基本连接有保障
它不是实时畅通，但是大部分时间可用。很不错了。
玉玉笛大苏
Scammy Company, terrible app.
I have had a “lifetime” membership for this subscription for going on a bit over 10 years, up until about a week ago, I had the ability to access all their servers and switch VPN protocol to whatever option I wanted. Imagine my surprise when I updated the app, and now they’re begging for more money to unlock features that have been included for many, many years.
Writing is on the wall, this company is going bankrupt and this is some kind of desperate cash grab.
Writing is on the wall, this company is going bankrupt and this is some kind of desperate cash grab.
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J0J.R. 04
Lifetime Subscription — Support Went Silent After Proof of Purchase!
I purchased a VPN Unlimited Lifetime Subscription in 2020 and used it for years. Now I can’t access something I already paid for.
At first, customer support responded quickly. They requested my original activation code, which I provided. Then they asked for my official StackSocial purchase receipt.
The moment I provided proof of payment, the communication suddenly stopped.
Before that, they had no problem responding. Now, despite having my activation code, order details, and official receipt, I am still waiting for a resolution.
This is completely unacceptable customer service. What is the point of selling a Lifetime Subscription if customers have to fight just to regain access to what they purchased?
I am not asking for anything free. I am asking for the Lifetime subscription I already paid for.
Until this is resolved, I cannot recommend this company or its customer support.
I will update this review if they restore my subscription and resolve the issue.
At first, customer support responded quickly. They requested my original activation code, which I provided. Then they asked for my official StackSocial purchase receipt.
The moment I provided proof of payment, the communication suddenly stopped.
Before that, they had no problem responding. Now, despite having my activation code, order details, and official receipt, I am still waiting for a resolution.
This is completely unacceptable customer service. What is the point of selling a Lifetime Subscription if customers have to fight just to regain access to what they purchased?
I am not asking for anything free. I am asking for the Lifetime subscription I already paid for.
Until this is resolved, I cannot recommend this company or its customer support.
I will update this review if they restore my subscription and resolve the issue.
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NYNick mick Yok
