Not working, bad customer service
Loved device at first and worked fantastic. Started having problems sporadically for last year. Then ‘Trips’ not reporting correctly for last few months (in Boston area.) Customer Service is terrible, hard to reach and never solved issues. Then CS just stopped responding. Refused to replace device unless we returned current one first. Accused users of possible fraud when Vyncs could clearly see online that device was not working properly. They should have replaced device or refunded money. We replaced with new Bouncie device and that is working perfectly. So it is not our car, battery or port’s problem. Vyncs is having major issues, don’t get stuck with a year contract! Buyer beware!
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Response from developer
Hello. Thank you for reviewing our app. We strictly follow our replacement upon return policy if you have an active subscription. As we are unable to find any Vyncs account under your name, we request you contact our tech support @ https://vyncs.com/contact-us.aspx. We will give a look at this and make sure that your issues are fixed.
Good Device
For the price it’s gives daily car updates and easy to set up and good tracking!! Would advise for business use
Response from developer
Thank you for your time and your review.
Good for price
Picks up good data. And GPS pops up on the phone. Pretty good. To buy a device and pay to activate it. The price I would say it is worth it. Especially if you have many cars.
Response from developer
Thank you for your time and your review.
Works as advertised!!!
Great product! I use it with another device just in case, but would be reliable alone. Buy one for each of your cars!
Response from developer
Thank you for your 5-star review. We are glad that our product and service have been useful to you.
Refunds for 3g devices
Have tried several emails with “Lisa M” with no clear resolution. We were promised a refund of the 3g device charge that was paid. They continue to say “they are looking into the account” but it seems nobody that works there is able to process the refund that is due. Purchasing the 4g device was a mistake. AVOID at all costs.
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