Not working, bad customer service
Loved device at first and worked fantastic. Started having problems sporadically for last year. Then ‘Trips’ not reporting correctly for last few months (in Boston area.) Customer Service is terrible, hard to reach and never solved issues. Then CS just stopped responding. Refused to replace device unless we returned current one first. Accused users of possible fraud when Vyncs could clearly see online that device was not working properly. They should have replaced device or refunded money. We replaced with new Bouncie device and that is working perfectly. So it is not our car, battery or port’s problem. Vyncs is having major issues, don’t get stuck with a year contract! Buyer beware!
Show more
Response from developer
Hello. Thank you for reviewing our app. We strictly follow our replacement upon return policy if you have an active subscription. As we are unable to find any Vyncs account under your name, we request you contact our tech support @ https://vyncs.com/contact-us.aspx. We will give a look at this and make sure that your issues are fixed.
Good Device
For the price it’s gives daily car updates and easy to set up and good tracking!! Would advise for business use
Response from developer
Thank you for your time and your review.
Good for price
Picks up good data. And GPS pops up on the phone. Pretty good. To buy a device and pay to activate it. The price I would say it is worth it. Especially if you have many cars.
Response from developer
Thank you for your time and your review.
Works as advertised!!!
Great product! I use it with another device just in case, but would be reliable alone. Buy one for each of your cars!
Response from developer
Thank you for your 5-star review. We are glad that our product and service have been useful to you.
Refunds for 3g devices
Have tried several emails with “Lisa M” with no clear resolution. We were promised a refund of the 3g device charge that was paid. They continue to say “they are looking into the account” but it seems nobody that works there is able to process the refund that is due. Purchasing the 4g device was a mistake. AVOID at all costs.
Show more
Garbage
Worst fleet tracking company around. Terrible signals with sunny days and no clouds in one of the largest cities on the east coast. Subscribed for a year, their equipment became obsolete for the network they’re on. Their answer is for customer to resubscribe for another year and buy new equipment even though months remain on the first subscription with zero credit given. They got me once, wont happen again. Save your money, find something better. This company is trash.
Show more
Great product
I have two of these and they work great for keeping track of my work vehicles I’ll be buying more in the future.
Stopped Working
The app was working very well for quite some months. Then it stopped working. Tried to plug it out and plug it in. Tried to uninstall and reinstall the app, but the location is only showing on 1 direction.
No monthly fee! GIMMIE MY ANNUAL FEE!!!
The website clearly states in big letters no monthly fee. What they don’t tell you about is the annual fee otherwise your device gets bricked. That’s something you should know before you buy one. Otherwise the device am at work all right.
App is horrible!
This app is really bad! I’ve used Vyncs for about two years and I can’t recall one time I’ve successfully located any of my three vehicles from this app. When I log onto a Vyncs from a laptop it works seamlessly, but forget about finding your vehicle from a phone app, a complete waste of time.
Good Product
Haven’t had any problems with it… think it’s doing good!
Drops location
Drop the location… many times you don’t know where the car has been. Not the greatest gps.
Poor user interface and app experience
This app needs a complete overhaul. Fonts are too tiny to read, main menu is a system popup that is not contiguous with app interface. Navigation icons at bottom of screen only appear in certain functional areas of the app, and they are generally inconsistent. Reporting options are very limited, practically inexistent.
Show more
Ratchety
Pretty janky, boys & girls. I lost my phone… replaced it, downloaded the app again. Now when I try to log in, the wheel spins until it times out. Unsure where to go from here.
Great product definitely worth it
Easy to use, very reliable. Has come in handy on several occasions. Great value.
I can’t get the product work.
I can’t open up my account to use it. I have contacted ‘VYNCS SUPPORT TEAM’ a few times and they don’t seem to be able to be able to open it up so that I can use it. I have call them on the phone but the number don’t work. This may be the best product in the world, but, if I can’t use it, it’s worthless to me. I’m trying to get my money back…Norman
Show more
Great Features
This is a very useful app with great features. Runs very well, I have been using it for over a year.
Notifications does not work.
I bought it cause I wanted to know every time my daughter leaves, it did it once and stop working. I’m not happy this is the main reason why I bought it.
Terrible app for tracking teens
This app is set up for you to set a governor speed notification on your app. The only way to see speeds at different gps locations is to physically go into the map and check it. What parent has time for that! I just want a notification to say “your son was speeding by going ___ in a ___ mph zone”. It doesn’t do that. I just get notifications saying he was going 25 mph. Okay so was he speeding??? I have to go into the app and see exactly which street he was on and figure out what the speed limit is on that street because their system lists 0 mph on a lot of streets. I have talked to customer support numerous times and they keep telling me to set the speed limit. I don’t want to set a governor speed limit. I have set 15 mph so it will notify me every time he’s going over 15. What a joke! I want to know when he is going 15 mph OVER the speed limit for the street he is on!! I just want to know when he’s speeding. I don’t think that too much to ask of a vehicle monitoring app….
Show more
Ok so far
But they have this need help buttonThat sits right over the location button on the iPhone and you can’t access the location feature. It always takes you to help and you can’t close the need help button. Works OK on iPad. iPhone Not so good.
