Push notification cannot be removed
Please update app so that already seen push notifications disapper after they have been seen. This issue is serius because it can cause false alert. Overal app is good.
Apple Watch?
The app is great on iPhone. But on Apple Watch??? Yeah no. It keeps on saying I need a better connection. Ik my connection is fast and good. Who ever made the app please fix the app on the Apple Watch
Was working
Was working fine now can’t connect. Don’t bother rubbish!!
Worse system ever
I bought the w020 a year ago and only used it about 6 months. This apps just keep crashing after an ios update. Now this apps doesn’t recognize my ios no more so the alarm is useless. The smanos tech and apps department doesn’t know how to fix the problem.
App broken
The app does not connect to the alarm over cellular since the last update. I have contacted support and they say it’s Apple’s fault. Updated to iOS 12 and still broken. Please fix your app!
Apple Watch support?
Not working on my Apple Watch. Or a few other people’s watches I know either. It keeps saying the Make sure the WiFi network of your smartphone is stable. I know it’s stable, I’ve tried it many times in different places as well, all with the same result.
Terrible app
Avoid, app is useless. Does not connect to wifi and get frozen.
Crashes and have lot access to the alarm
The version results in loss of access to my alarm. The application crashes upon launch. The vendor has blacklisted the old version of the software. I guess I will have to call for support again in Holand
Awful
a waist of time maybe a scam
Terrible APP
This has to be the worst app there is out there. So buggy and unreliable and doesn’t work all the time. No reflection on the device but would be nice to use the app intended for it!!
Doesn’t connect
None of my phones can connect. Instructions don’t work and support if hopeless. Never again Smanos
Rubbish Won’t Even Connect
App won’t connect to Wifi so products useless I’m returning it for a refund. Avoid.
Crashing
Keeps crashing when trying to link it all together
Difficult to link to the phone over wifi also
Difficult to link to the phone over wifi also
App crashes
Trying to setup the internal or external sirens doesn't work, the app crashes. I wonder if it's aN iOS10 thing. An alarm that doesn't make a sound is not desirable so it'll be going back tomorrow.. shame I wasted so much time on it. By the way Smanos how about providing some tech support or an FAQ other than the sales tosh on your website!
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Crashing
After update the apps crashing all the sensors disconnected.
Great system
I have really enjoyed the W020 I purchased earlier this year. I did have issues when trying to set up but found it to be issues with my network, not the product. I use the arm and disarm functions and view the camera. The only reason fo 4 stars is it does not let you name more than 10 of the sensors. Should allow for all 30 to be renamed.
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Good hardware, poor app & missing key features
The hardware (camera & door sensors) for this alarm seem great, however the app is a big let down. It's very limited as to what you can do & is missing some key (basic) features:
- There's no integration between the door alarms & the camera, eg to be able to start recording video when a door alarm is triggered.
- The camera footage has no cloud storage; video is stored either on an SD card in the camera or via manually recording on the app on your phone (the user has to hit "record"). This is useless for recording burglar's faces as they can just nick the SD card.
- If a door alarm is triggered the minimum duration you can set the alarm to sound for is a minute; you can't have just a 2 second chime sound as many other systems have.
Integration with IFTT would be great too, although less urgent than the features above.
In addition the timed arm/disarm feature just doesn't work at all for me, and in general the app is not well designed from a usability perspective (why is the camera viewing in a completely different part of the app?)
There's so much potential with the great hardware (and no SIM card needed for remote access like in some rival systems - great!) but the app is severely lacking and makes it fairly useless at the moment. Hopefully these issues will be fixed quickly as they should be easy to sort out....
- There's no integration between the door alarms & the camera, eg to be able to start recording video when a door alarm is triggered.
- The camera footage has no cloud storage; video is stored either on an SD card in the camera or via manually recording on the app on your phone (the user has to hit "record"). This is useless for recording burglar's faces as they can just nick the SD card.
- If a door alarm is triggered the minimum duration you can set the alarm to sound for is a minute; you can't have just a 2 second chime sound as many other systems have.
Integration with IFTT would be great too, although less urgent than the features above.
In addition the timed arm/disarm feature just doesn't work at all for me, and in general the app is not well designed from a usability perspective (why is the camera viewing in a completely different part of the app?)
There's so much potential with the great hardware (and no SIM card needed for remote access like in some rival systems - great!) but the app is severely lacking and makes it fairly useless at the moment. Hopefully these issues will be fixed quickly as they should be easy to sort out....
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Horrendous
The app constantly says timed out and device offline. Makes the security system basically useless. What a waste of money. Please fix this ASAP to keep my home safe.
You made it worse!
The original app worked fine. Now, tons of errors. The Apple Watch app is useless. Just shows random Chinese words and you can't arm or disarm. Fix it please!!
PLEASE HELP!
The app was working just fine prior to update message. I did the update on 3/6/16 and now I can't even open the app! Not a working update. I can not use my alarm at all!
