W10 User Reviews

Customer Experience

Positive experience5.0% of reviews
Neutral10.0% of reviews
Negative experience85.0% of reviews

~ Based on 20 written reviews from the US App Store.

Is W10 Safe?

Not enough ratings yet to assess W10.

Is W10 Legit?

W10 appears to be a legitimate app. AppsHunter Legitimacy Score for W10 is 80/100.

Based on 80 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Push notifications not working please help

Help push notification not coming help

Notifications are not coming

Tried on 3 different devices
iPhone Separate devices
Also did a hard reset

Ne démarre plus,

Plante des l’ouverture de l’application. Ne peut plus contrôler l’alarme.
Encore une mise a jour aujourd’hui et ne démarre toujours pas sur iPhone 6.
Compagnie exécrable, je ne conseille pas l’achat de ses systèmes d’alarme.
Mettez votre argent sur un système fabriqué par une compagnie réputée certes plus cher mais économique en bout de ligne.

Maintenant un an et rien ne fonctionne, aucun support de Kerui.
N’achetez pas cette junk.
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No Notifications

The security system was working smoothly for a month and now the APP doesn’t give notifications when the alarm is triggered. Further, even after connecting the phone line from alarm modem to phone, it Doesn’t give the ring to the provided number under “Alarm Num” menu.
If this problem is resolved, this does deserve a better rating.
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Not work with any ios

please fix this error

App

Does not work on iPhone X

Problème W10

Bonjour
Ne function pas si vous avez un iPhone ou iPad

App stopped working on Iphone

This app stopped working on the iphone and I can no longer use it.

Closing the app

my iphone is ios 11.3.1 and I have w10 but when opening the app it closes immediately.

W10

Ne marche pas sur iPhone 6s dommage

Does not open

Please fix this app is not opening. It closes immediately on ios.

Thanks

Disappointed

After the last update doesn’t open and not work.

bad equipment

can not login. box fauty

Worked okay until the update

Now there are no push notifications to either my iPhone or iPad. Without receiving notice when a door or window is opened the alarm system is useless. After multiple resets and deletes the system still won’t send notifications. WiFi is strong and the app allows me to arm/disarm the system but there’s no notifications being sent. The company is basically non existent unless you communicate in Chinese.
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Can’t get forgotten password

Being able to login would be nice! What happens when you forget your app password? It makes you put in your old one to reset. No option for “forgot password.”
Other parts of this app are good. Would recommend some better English translation though because some things aren’t written well to understand.
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Not working properly with IPhone X

Can you please fix the app to work properly with IPhone X? The arm, disarm and home section at the bottom keep on moving up when I work on something in the app.

Don’t work

After the last update the app don’t work on my iPhone

Not working on iOS 11.3.1

I just installed the app and when hit the icon the app opens and then closes with out any error shown. Tried to find out support but the support site is in chinesse. Really need help asap please!

Great app, but after some use it crashes on iPhone

I bought the alarm Enklov system and downloaded the app, it work perfect at the beginning.
I even had an incident where a person broke in my house and the app worked perfectly well.
After that, the next day everything was up hill. I wanted to see the “Notice” and it started crashing. The app would just crash and close, wouldn’t let me see them.
I download for a tablet I have and works fine, problem with iPhone. The this is that I use my iPhone for surveillance. So I need it to work ok.
Also, at the beginning the notifications were very fast, now I am getting more and more delay, when I try them.
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Wish it had some more options

So far the system works well, the notifications are a couple minutes delayed, and you are unable to turn off the “system armed” “system disarmed” announcements with effecting alarm activation announcements as well. The should increase the notification speed to your phone, as well as add an option to have silent arming and disarming.
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