Walk2 User Reviews

Name: Walk2 - walking game & tracker
Rating: 3.57143 (56 reviews)

Walk2 - walking game & tracker

KILO PAYMENTS, INC.

💪 Health & Fitness

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Scam!!!

I tried this and didn’t like it so I thought deleting my account would stop it but nope! This shady app never deleted it! Don’t get this app!!

timcap5

2 years ago

Dosent work

I doinloaded this but after a bunch of walking it diddent change the number of steps and for some reason it knows how much you walked befor you do unload it!

All passwords taken😅

2 years ago

Disappointed

Was supposed to get a certificate at end of each city didn’t receive any also in the advertising it shows a person holding a medal that’s not true also your city is in color that’s it :0(

Lv2kat

2 years ago

Not seeing much

I don’t get it. Nice idea poor execution. Maybe the paid plan has more but if I am not impressed with this why would I hand over money?

Mistaken123

2 years ago

Not as described, impossible to cancel

This app does NOT provide a virtual tour while walking, so is not what I signed up for. The app does NOT provide ability to cancel as stated in the advertisement. I want a refund and cannot figure out how to request one! Walk away from this app (pun intended.)

Sally XFlower

2 years ago

Response from developer

Hello Sally, Thank you for taking the time to reach out to us, and we are sorry to hear that Walk2 did not meet your expectations. This type of feedback is very useful for further app development, and we'd love to hear more about your experience. Along with hearing your feedback, we'd like to help you regarding your refund request. Please email us at hello@joinwalk2.com, and we will promptly assist you. Warm regards, Walk2 team

Not what expected

I thought this was airplayed on the tv so you could see the scenery and the sites and that there would be sound telling about the sites. This just counts the steps. I’d like a refund.

JLWallden

2 years ago

Response from developer

Hi there. Thank you for your feedback about the app, and we are very sorry to hear that it did not meet your expectations. Please reach out to us via email at hello@joinwalk2.com, and our support team will assist you with your refund request. Thank you and we're looking forward to assisting you.

Not worth the money!!

I am so disappointed in this app!! I thought there would be more interaction with the app and where I was on the route from one place to the other! Also, the steps lag way behind and that is so frustrating!! You should have your own step counter so that the distance and step count would be accurate! I would like to have a refund!!

Patricia G Meeks

pgmeeks

2 years ago

Response from developer

Dear Patricia, We're truly sorry to hear that our app did not meet your expectations and that you've experienced frustration with the step count feature. Our aim is always to provide an engaging and accurate tracking experience, and we regret any inconvenience you've encountered. Please know that our app is designed to sync with the iPhone's Health app to ensure accuracy in step counting, as it relies on the comprehensive data collected by your device. This means that updates in step count within our app are dependent on when the Health app pushes this data to us. We understand how important real-time tracking is to our users and appreciate your feedback on this matter. Given your concerns and dissatisfaction, we want to help make this right. Could you please contact us directly at hello@joinwalk2.com? We'd like to look into your experience further and assist you with your refund request. Providing us with an opportunity to address your concerns directly will also give us valuable insights into how we can improve our app for all users.

Lost money on this app

I bought the app 12/7/23. The app link disappeared and I couldn’t find it in App Store. Payment went through with no phone listed on statement to access them. I thought I lost money to a scam. I saw it advertised again on FB and put a warning review there that # 1: I paid for it and lost any contact with provider to access app. No way to contact them.#2: My card was charged as shown on my statement with no product for it.
The app developer contacted me and finally sent me the link to download the app. I read the fine print and replied I wanted a refund. Now it’s too late because they finally contacted me too late to get my refund.
At least I was able to get them to stop the automated re-charge at the end of the year.

Don’t do it. In my opinion it’s either a scam or an extremely poorly run business.

Anneegyrl

2 years ago

Response from developer

We are truly sorry to hear about the confusion and frustration you've experienced with our app. It is never our intention for our customers to feel misled or to face difficulties in accessing or using our services. We understand how important it is to have reliable and accessible customer support, especially when it comes to financial transactions and the use of our products. We want to make this right and assist you further in resolving any outstanding issues you have with our app, including your request for a refund or any other concerns you might have. Your feedback is invaluable to us in improving our services and ensuring our customers' satisfaction. Please reach out to us directly at hello@joinwalk2.com with the details of your purchase and any correspondence you've had with us so far. This will enable us to quickly look into your case and take the necessary steps to address your concerns promptly.

Huh?

I paid $53.99 and that’s not considered pro? When I tap to get info on the landmark a just reached, I get an ad to upgrade to pro. All this app does is count steps. I have better apps that do that for free.

mdw59

2 years ago

Response from developer

We sincerely apologize for any confusion or inconvenience you've experienced. It sounds like there may have been a misunderstanding regarding your subscription, and we're here to make things right. Could you please reach out to us directly at hello@joinwalk2.com with your account details? This will allow us to quickly investigate and resolve any issues with your account, ensuring you have the experience you paid for. We're committed to providing our users with the best possible service and appreciate the opportunity to correct this for you.

I want my money back!

I do not like this app. It is not what I thought it was going to be. I would like to use the 30 day money back guarantee for a full refund.

babsamatic

2 years ago

Response from developer

Hello there, Thank you for taking the time to share your thoughts with us and we are very sorry to hear that Walk2 did not meet your expectations. We take this kind of feedback seriously and will make sure to share it with the team. Meanwhile, please get in touch with us via email at hello@joinwalk2.com and we will make sure to address any questions you might have.

Is that it?

I thought this would be entertaining while I walked. It just gives you small written tidbits of info. Nothing to listen to. Unless I’m missing something. Sorry I bought it.

'beckerbooboo

2 years ago

Response from developer

Trying to cancel

This was not the app I was trying to get. I accidentally paid for 6 mo the and need to cancel. The ad says I can cancel in the App. There is no place to do this.
Please help me cancel this, I would like a refund! It is less than 3 minutes since I allowed PayPal to pay you.
judyannchandler

judyc0858

2 years ago

Response from developer

Hello Judy, Thank you for bringing this to our attention, and we are sorry to hear that you subscribed to the app by accident. I believe that our support team was able to assist you - hopefully to your satisfaction. If you do not see our latest communication, please send us another email and we will be happy to clarify. Thank you and we hope to have you back with the Walk2 community in the future.

Want refund

Doesn’t do much. 30 day money back guarantee. I’m on day one. Trying to figure out how to get my money back.

Notpleasedismynicname

2 years ago

Response from developer

Hi there. Thank you for bringing this to our attention, and we are very sorry to hear that you have not enjoyed the Walk2 experience. Unfortunately, we aren't able to locate your account with the given username, so we'd like to ask you to contact us via email at hello@joinwalk2.com, and we will make sure to assist you with the 30-day money-back guarantee that we currently offer.

Just Started, But

I just started. Frankly, I was hoping it was more interactive with audio and/or video. That having been said, I can see how it provides an incentive to walk.
My biggest problem is that the step counter lags far behind my actual step count. My Apple Watch tells me how many steps I’ve gone, but this app is always far behind. I’ll give it a little more time, but this may be a deal breaker.

Rombar610

2 years ago

Response from developer

Hello there, Thank you for bringing your concerns to our attention - we are happy to help. In terms of the step count - it is worth noting that it will be behind because the apps themselves don't track steps but get the data from your iPhone's Health app. So, in the end, apps will update the data once Health pushes the data out to the app. We are happy to give you more information on this or any other topic - just email us at hello@joinwalk2.com. Warm regards, Walk2 team

So disappointed

Can’t figure out how to track progress. Thought I’d added to”health” but nothing shows up and it is not clear AT ALL how to fix that. Really disappointed with this app so far. Can someone help me???

pamgh562

2 years ago

Response from developer

Hello there. Thank you for taking the time to bring this to our attention. The data in the app is tracked through the Health app on your iPhone, meaning that your steps and miles will appear when Apple pushes it out to the app. If you would like more comprehensive assistance, we can do that via email at hello@joinwalk2.com. Feel free to reach out and we'll be happy to help. Warm regards, Walk2 team

I wish I had not paid for this app

I don’t see the point of this app. I don’t learn anything by walking and have to remember check the app to read about what I walked by. Not worth the money at all. I hate to leave bad reviews as I used to support s company that makes an app. I know a lot of work goes into it. I also recommend offering refunds for unsatisfied customers.

USNA 1985

3 years ago

Response from developer

Hi there. Thank you for taking the time to share your feedback with us - we are constantly working on improving the user experience, and feedback like yours really helps. We are currently offering a 30-day money-back guarantee, so if it is not the right fit for you, please reach out to us at hello@joinwalk2.com, and we will happily assist you with that. :)

Don’t like it.

Must always be in the app for it to work and doesn’t sync with any of my other walking apps. Not worth the trouble

pelekat

3 years ago

Response from developer

Hi Pelekat, we're sorry to hear that you weren't able to set up the step tracker. It's worth noting that the Walk2 app itself doesn't count your steps but rather takes the data from your Health app. To allow the app to receive the data from Health, please follow the steps below: - Open the Health app on your iPhone - Click on your profile (top-right corner) - In the "Privacy" section select "Apps and Services" - Select the Walk2 app - Click "Turn On All". This way you will allow the steps to sync with the app and you'll be able to see the progress. If you have any additional questions, feel free to contact us via email at hello@joinwalk2.com Warm regards, Walk2 team

How to walk

Downloaded the app but can’t get it to work. The only screen that comes up when I try to read the check point description is the one asking me to upgrade to Pro! Can’t see any of the descriptions. I’m afraid this might be a scam.

OlliesGran

3 years ago

Can’t use - buyer beware.

I would love to use the app but have not been able to login yet. No customer support response at all after multiple requests. Seems like I bought into a scam.

MomLeake

3 years ago

Response from developer

We're sorry for the login issues you faced. We've fixed the problem and issued a full refund. If you could reconsider your rating, it would be greatly appreciated. Your feedback helps us improve.