Won't open
Response from developer
Thank you for your report. You are correct. Wall Gallery Designer and Wall Gallery Designer Lite are built only for MacOS 11 and later. The App Store should not have allowed the app to be downloaded to a Mac running MacOS 10.15. Please request a refund from Apple at https://support.apple.com/en-us/HT204084. Thank you for your interest in the app. If you have further questions, please contact us directly via email at support@wallgallerydesigner.com.
Steep learning curve to get it right
For professionals who do wall galleries daily with clients it would be of real use.
Response from developer
[Jan 31, 2020] Thank you for updating your review. You are correct. The app is for creatives who understand that there are an astronomical number of possibilities for a gallery and who are willing to invest time in the app to speed up the process of exploring these possibilities. The huge number of combinations of frame style, colors, material, sizes, mats, etc. available in the app means there are a lot of choices that can be made. The app provides help for the novice by suggesting colors, applying changes the selected group of frames, and built in help pages that offer guidelines for framing. Undo/redo allow quick testing of possible changes. Getting all of the capabilities in a touch-first augmented reality app that works to quickly explore designs has been more challenging than we initially expected. This led us to create the ‘frozen realty’ that allows you to design without holding your device up and multi-column menus that’d group together options that are frequently changed at the same time. Again, thank you very much for the review. [Jan 29, 2020] Thank you for upgrading your app rating to 3 stars. We are open to any suggestion you have for improving the app. We want it to work well for you and all our users. All the best to you. [Jan 24, 2020] Thank you for your report. We are happy to help you. We would especially like to understand what difficulty you are having with the app. We are frequently improving the app and you could help us discover what improvements are needed to make it more useable for you. By the way, many pages of help are available in the app with a long press on the '?' button. Did you read them? One common problem when using an augmented reality app is failing to keep a fixed real-world object in the camera view. If you are so close to a wall that all the camera sees is a smooth surface, augmented reality can no longer keep the picture frames and real-world synchronized. One solution is simply to mark that area of the wall with a '+' sign created with painter's masking tape in a contrasting color and keep the '+' in the camera view. The app was originally developed for the iPhone 6s and is used and tested successfully on that and later iPhones. We have created many beautiful galleries with iPhones. We very much want to understand exactly how you are using the app so that we can address the issues you have. Please email us at support@wallgallerydesigner.com for additional help.
Difficult to use
Rather than being able to click on all of the corners of the wall you have to make a net which you pinch and pull to the correct size. Only when you get your net to fit on one edge of the wall it doesn’t fit the other, when you pinch the net it now doesn’t fit on the edge of the wall it originally did.
Like I said, I have found it very difficult to use and I’d recommend saving your money.
Response from developer
[Updated 17Dec2019] Thank you for taking the time to report your issue with our app. Feedback is important to us and we use it to improve our app. Fewer than one in a hundred provide any feedback, so your feedback is appreciated. You’ll be pleased to learn that based on your suggestion, we’ve added the ability to resize the wall width by dragging either its left or right edge. As mostly used, the wall is invisible and not colored so that the augmenting framed pictures appear hung on the real wall. As long as the wall is wide enough to hold the gallery, the width is not important. The green mesh only appears while dragging pictures or manipulating the invisible wall. The squares in the mesh are 2” x 2” to ease aligning frames. The width of the wall is important when the wall is colored so that it masks existing objects. In that case, changing the width by dragging on an edge is very helpful. Thank you for pointing this out. In addition, we’ve improved the app’s built-in help pages to explain how you can easily fix an issue where filling the screen with a view of an empty wall that has no features causes augmented reality to lose tracking. This is a common problem encountered by those who are new to augmented reality. As currently implemented, augmented reality requires that what’s in the camera’s video stream contains recognizable fixed structures that provide anchors for linking the camera’s video to the device’s augmenting 3D images. A video stream filled with a smooth white wall lacks the necessary contrasting texture. To fix the issue, simply add a mark or two to the wall that will be visible to the camera. For our walls, we make an X with painter’s blue masking tape. Alternatively, you might stick a couple of contrasting color Post-its in the camera’s view. The marks can be hidden by the virtual frames and walls so the marks don’t show on the screen even though they are still visible in the camera’s video stream. A similar problem and solution exists when the app searches for the floor. The app needs to find the floor first so that it knows how high the pictures are hung. Based on the issue you report with using the app from a distance of 2 meters, you may have been encountering the “featureless wall” issue. If that’s not the case, please email us with more details at support@wallgallerydesigner.com. We would like to learn more about the issue you have encountered so we can improve it in a way to help you. You may be interested to learn that the test wall we use during development is only 6 feet away :) If an app doesn’t work for you, we understand. Please contact Apple to refund your purchase (https://support.apple.com/en-us/HT204084) within a reasonable timeframe. App purchases through Apple do not risk your money. So don’t be afraid to try an app that seems perfect for your needs. Again, thank you for your feedback, suggestions and time spent writing the review, George.
