App simply does not work for digital subscribers
In spite of paying for a year’s digital subscription via iTunes, the relatively new additional login/password requirement within the app blocks paid subscribers from their paid digital subscriptions should they forget their user id or password with no option to reset either within the app. I spent way too long going back and forth between the Washingtonian alleged customer service and Apple, with each blaming the other for the problem with neither having a solution. So sadly. I am cancelling my digital subscription via iTunes and continue to fume that Washingtonian has denied me access to my paid digital subscription for months. Totally unacceptable and abysmal Washingtonian customer service. Highly recommend that the Washingtonian eliminates their superfluous login/password requirement in the app as they provide zero options to change one’s (additional) password if forgotten in the app and zero access to their customer service. Until this issue is resolved, I highly caution all NOT to purchase/use the Washingtonian app via iTunes.
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Not working anymore
I decided to see if the App had been fixed since the last time I tried to use it, same problem - starts to download an issue then freezes. This has been going on for months, it’s disgraceful they’re allowed to have it in the App Store.
The App will no longer download current issues of the Washingtonian Magazine; I contacted support and they verified that it does not work with IOS 14.
The App will no longer download current issues of the Washingtonian Magazine; I contacted support and they verified that it does not work with IOS 14.
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App unresponsive
The app has been completely unresponsive. It freezes and I can’t read my content.
Not Renewing Subscription
My subscription is up for renewal this month and I won’t be renewing. The 2 most recent editions of the magazine will not download. Why pay for a subscription when I can’t access it?
Disconnect
I enjoy the content about my hometown folks, especially media folks. However, when there was a problem accessing my “digital” subscription help could not be found. “...sorry, you’ll have to call Apple!…” or “...oh, you’ll have to call the 877 number”. “…Do you know the account number...what is your name again, please spell it?” So, no real solutions except to task the subscriber, or potential one, to check here and there. I believe the quality content of your magazine requires a higher level of customer service.
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App now freezes every time I try to download an issue
This app used to work, but it hasn’t worked for months now. I’ve deleted it and reinstalled it, restarted my iPad, logged in and out of my Washingtonian account, and it always freezes right after I start downloading an issue. Haven’t been able to read the last two issues. Auto-renew now turned off.
App is tedious
The app has worked in the past but for the last few months I can’t access any issues. What’s the point of my subscription?!
Doesn’t work and getting no assistance.
The app hasn’t worked since Apple updated the iPad OS. I sent a help request last week and haven’t heard anything. Not impressed.
App Is Working Hreat
I had trouble with the app several years ago but I’m not having any trouble now. They must have gotten rid of the bugs!
App does not work
I have being purchasing this for years but the app has not let me log in for months. I have tried everything and nothing. I enjoyed this magazine but why pay for something that does not work.
App doesn’t work. Will not open
No one seems to care or fix it. Nice... good magazine horrible digital access
Dreadful App
What a bunch of incompetents are the developers of The Washingtonian app. Almost nothing works apart from prompts to buy issues. You can’t download an issue. You can't access back issues. You can read a desktop digital edition but only in a partial screen format. Don’t even bother. Read the print edition or skip this publication entirely.
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App is a nightmare
The app doesn’t work most of the time. Impossible to download digital editions and as others have stated, the login process is tedious. Do not see the necessity to log in each and every time, it it works. Just frustrating!
App does not function
The app does not work. It does not authenticate. I have talked with customer support at least twice and nothing happens. Very frustrating. This has been going on for some time.
App doesn’t work
Impossible to login as a subscriber. Useless
App stopped working
The app on my iPad has almost always work perfectly. However I tried to download the latest March edition and am unable to do so. I signed out I sign back in, I deleted the app and reinstall the app, I have sent two emails to customer support without responses yet. I am very frustrated
Doesn’t work
I’ve tried to restore purchases multiple times on my new phone. Nothing happens. Fix this or refund my money.
App Still Doesn't Work
I've rated this App 3 times now and the login process is still frustrating. We have 1 account and 2 iPads. Today I could login using both iPads but I could only download the October issue to 1 iPad so 1 of us must read while connected to WiFi. Perhaps their is a rule allowing only 1downLoad per account. App doesn't retain your login still. If this is by design that’s counterproductive to the ease of mobile devices.
IOS 11 is out so this needs updating to be compatible with that too.
Paper is so out of fashion but don’t trust this App to replace your paper copy.
IOS 11 is out so this needs updating to be compatible with that too.
Paper is so out of fashion but don’t trust this App to replace your paper copy.
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Great to keep up on our city
Love the magazine and the iPhone app
Maddeningly late each moth
This magazine which I read online is significantly late each month. There's no reason for it to be predictably late each month and when I call or email to ask them where is my issue they only tell me its late but never a reason why it's consistently late.
