I would gladly pay to not use Washlava
Ignoring the fact that this app has no reason to exist and that MIT switched to using Washlava for laundry without any clear reason, Washlava has numerous issues. Frequently, we students pay for and start a dryer cycle, only to return an hour later to find that the clothes are both damp and cold; no attempt at drying was even made. And then, what can one do besides pay for another cycle and pray that it works this time? At this point, 5/8 dryers in our dorm are unusable and Washlava technicians have never been able to solve the issue. Not even going to get into the connection issues of the app. It’s so bad. Please never use this if you can.
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Difficult to log in and connect
Just hard to use
Pointless app with that scams users
First part of the title is self explanatory. There’s no reason an organization should ever need to use this app. The app doesn’t add any convenience over cash or credit card payments. The scamming part is a whole different story. Washlava does not allow you to change any settings on the washing machines until you’ve already payed for it. While this may not seem bad at first, the problem is that you have no way of knowing if the machines actually work. You could very well end up paying to wash your clothes and having to switch machines because the cycle won’t start or you can’t change to the settings you need. Happened to me twice out of the 3 times I’ve used the app. If you see an apartment, dorm, etc. using this app, take that into account before moving in because laundry will be a hassle for sure.
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Horrible Experience
Logs me out after 2 weeks, horrible to use, unresponsive to when washing machine doesn’t work. I hope this company dies.
Please god never buy this
These machines are absolutely worthless and will never be worth it the company is a major scam that shouldn’t be trusted
Useless and Awful
This app has no reason to exist. This entire “experience” has no reason to exist. It’s extra, anti-user complications to make less processing fees for the laundry company due to not using physical money or other forms of payment besides direct card payments. My university has installed these horrible light-up hockey pucks on our machines and I hope that we may organize to have them removed. Our university had free laundry as just a COVID measure and now is planning to make us pay. Screw this.
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Functional, but entirely pointless.
As the title states, this app works, but ultimately serves no purpose. The one star rating is not for poor functionality, but for the utter lack of reason behind this app. Reserving a machine only offers benefit in theory; it does not work in practice. All it creates is frustration for those who may not have the time to reserve a machine, nevermind the fact that it locks them until the load is run, blocking anyone else from getting any potential use if said reservation is hours in advance. Furthermore, while the in-app timer is semi-helpful, it has no chime, meaning you have to check regularly or set a timer anyway for when the machine is finished. On top of this, for all but ONE school in the nation, student cards cannot be registered, meaning the only option is debit or credit. If other reviews are to be trusted, your information is at risk thanks to poor security on the servers. To all prospective users and providers, please, DO NOT use this service or any like it. To all current users, please drop the service; it’s a waste of money for you and those under your care.
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Terrible and a waste of time
Not only is the app terrible, but it hardly works. Doesn’t notify me when my laundry is done, has charged me extra for no reason, and hasn’t worked for both times I have used it. This is a terrible app and system. I wish I could give it zero stars because that’s what it deserves.
Avoid if you can! Buggy app and poor service
I’m forced to use Washlava since it’s the only way I can pay for laundry at my dorm. If you’re considering making the switch to it: don’t!
While the machines work fine, having to use an app is inconvenient:
- The app doesn’t keep me logged in or save my info to make things quick. I constantly have to type things in again for each cycle I run.
- Phones can recognize which machine I’m trying to use using Bluetooth but it won’t connect to pay. Why include the feature if it’s not going to work and I have to type the numbers in manually?
- Me and my friends have been having issues logging in. We kept getting authentication errors and when we called the phone number on the poster, it was out of service. Additionally, the phone number on the website doesn’t answer.
- The app doesn’t send notifications that laundry is done even after giving access.
- Hasn’t been updated in over a year
While the machines work fine, having to use an app is inconvenient:
- The app doesn’t keep me logged in or save my info to make things quick. I constantly have to type things in again for each cycle I run.
- Phones can recognize which machine I’m trying to use using Bluetooth but it won’t connect to pay. Why include the feature if it’s not going to work and I have to type the numbers in manually?
- Me and my friends have been having issues logging in. We kept getting authentication errors and when we called the phone number on the poster, it was out of service. Additionally, the phone number on the website doesn’t answer.
- The app doesn’t send notifications that laundry is done even after giving access.
- Hasn’t been updated in over a year
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Horrible
Horrible at every step. Horrible app horrible company and horrible service
Way too many bugs
The “select nearby machine” tool never works, sometimes the app won’t send notifications for when my laundry is done, sometimes the time left for a laundry cycle is inaccurate, actual machines do a halfway decent job of washing your clothes, etc.
Stupid add, waste my time
This is such a stupid app. It never remember my login information. And it never send my reset password email. And it never let me to create another account. I cannot do anything with my wet cloth now.
Awful interface, unprofessional, can’t do basic tasks
There is no way to remove a credit card from your account, no way to change payment preferences (not a confirmation of which payment method they will use), often unresponsive machines where they charge your credit card and do not start the cycle, among other unprofessional features. Would not recommend using this service unless you’re forced to, like I am at my university.
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Terrible at Best
The app keeps logging me out, meaning I have to sign in every time I have to do laundry which defeats the purpose of having it on your personal device. The Bluetooth doesn’t work at all, and it seems like there is no option for people who want to use cash. Also, the timing for the dryers are off, and there is no notification system which sort of defeats the purpose of having a timer on the app.
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One star is being generous
The worst company/app I have ever had to use in my whole entire life. Every time I attempt to do my laundry I have a problem. The machines NEVER work and the app NEVER loads properly. Now because of the poorly functioning app I have 2 loads of my laundry sitting SOAKING wet, the only solution I have is to call support but the company support team conveniently starts work at 12pm. No one should literally every waste their time or money with this service, it is absolutely terrible.
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Makes Laundry More Difficult
This app could be very helpful, but the whole concept was very poorly executed. The app logs you out every time do you laundry, does not alert you when laundry is done (as it said it should) and the Bluetooth tap function has NEVER worked. Would much prefer coin laundry.
Scam
Doesn’t work half the time and no one on site can help with anything. Why would anyone think needing an app and an account to wash clothes is a good idea. I don’t know what kind of deal this company made with MIT to install these machines but there should be an investigation.
Terrible service, incorrect billing
This machine and the app are a sick joke. The Bluetooth never works. 90% of the time the machines say there’s an error and won’t work. And, worse, you get double-billed and charged double, but then can’t reach someone or they refuse to refund you for their mistake. Everyone who lives in my building has been constantly complaining about how awful Washlava is.
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Kafkaesque
Did you know? Our new dryer model uses RINSE-LAVA technology to ensure that your clothes are done after only thirty seconds after putting them into the machine!
Basically Broken
After resetting my password the app would not accept the new password. Since I was using a password manager and upon setting a shorter password it worked, they seem to have some problem with long passwords.
The app displays an error when you attempt to pay in MIT Techcash, which is supposed to work.
The washing machine switched from cold (which I selected) to hot when starting without me doing anything.
The app displays an error when you attempt to pay in MIT Techcash, which is supposed to work.
The washing machine switched from cold (which I selected) to hot when starting without me doing anything.
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