App deleted my account
App deleted my account, says it doesn’t even recognize my email, so I have no way to connect to the floodlight anymore.
Be wary
Id be very wary using this any place that matters. If you don’t constantly make the the app is connected and open you will not get warnings on your phone. I often get logged out and have to relogin to the app. I’m literally to the point that I have a reminder to tell me to test it every 2 weeks
Just tested and when it got wet it never sent any notices to the phone. Opened the app and it said water leak detected
The idea is great but the execution between devices is useless
Just tested and when it got wet it never sent any notices to the phone. Opened the app and it said water leak detected
The idea is great but the execution between devices is useless
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Garbage. Flooded basement no notification
Our basement flooded and we received no notification. I have a mesh system with 2.4 and 5 GHz and the extender is 20 feet from 3 of them and the app say poor service connection. Battery shows full but when I put them in water I get no alert or alarm. When I opened the app, the updates must have disconnected me from their service because I had to approve several changes for anything to come up. I have invested around $100 in these and have zero faith in them!!!
Customer Support, Can I return these? Can you pay me for new carpeting?
Customer Support, Can I return these? Can you pay me for new carpeting?
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All data lost and now cannot configure products
Bought about a dozen plugs which have all worked fine. Went to recently add a plug and all data on app has disappeared and have spent almost an hour trying to initialise one plug. Fear now all products need to be thrown out as cannot get anything to work. Avoid. Zero help online for these products.
This product is not recommended
The product along with product support does not work. Connectivity and email support does not meet expectations. I’m fact, the email provided for support bounces back. Stay away from the app and their products.
Doesn’t work under IPad IOS 16.1
Works fine for iPad 15.7. But under 16.1 it only works by logging out and logging back in. Amateur code.
Home Security
Works Great,,,so nice to have a system to monitor your home…
poor instructions
No instructions on how to connect to a network or see which network it is connected to.
Does NOT work!
I had two water sensors set up in my basement- one next to the sump pump and one under the water heater.
Our sump pump just failed and flooded the basement. Both sensors were sitting in water and neither alerted me.
After the flood, I checked the app and it said both sensors were functioning and battery power was good on both.
Just deleted the app and threw out the sensors- total garbage!!!!
Our sump pump just failed and flooded the basement. Both sensors were sitting in water and neither alerted me.
After the flood, I checked the app and it said both sensors were functioning and battery power was good on both.
Just deleted the app and threw out the sensors- total garbage!!!!
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Login Session Expires
Works well when login doesn’t expire. I test the leak detector sensor once every 4 months. By that time the app has automatically logged me out not allowing a notification to go through. So In turn if I actually had a leak I would not know about it. Rendering the purpose of this device useless.
Downgrade?
I’ve been crawling under furniture replugging lamps that were operating just fine until the “update.” The arrangement seems to have gone back in time a few years, and I’m super frustrated.
Damage averted
Recently received notice of water. Found ac drain was plugged. Suctioned out drain. Only small puddle to clean up.
Non-existent customer service
Wasserstein has no customer service phone number. The website offers a Live Chat feature, but it is routed through Facebook (which some of want to avoid), and once you get there, the “live” site says that you will respond within 24 hours. When I sent my queries to the email address, I received back instructions that bore no resemblance to the iOS version of the app. Really, if you something doesn’t work with a Wasserstein device, you are completely on your own!
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App does not work or have option for window vibration sensor
App does not work and tech support is non responsive
App does not send alerts for smart plug for sump pump
The app installed and I was able to install the smart plug for sump pump without an issue. However, setting up the sump pump gallon flow rate doesn’t work, and it does not push notifications to device running the app. Customer service (China) suggested I uninstall and re-install until it works. Tried 2x knowing it was a waste of time. Definitely a bug in the app for the Smart Plug for Sump Pump. I will be returning it.
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No notifications
There is no sound notification it stoped to send sound alarm issue with the app fix it please
It’s awful
No notification and alarm received from the phone
Amazing ...
Still is it working good and the battery long live more a year.
Good so far
Small problem with connectivity- seems after a month or two I get kicked off the app & subsequent notifications, which is why I have the app in the first place. Maybe a fix there would help....
Easy setup
Took two times to get lights to flash rapidly and then it was really easy to setup all the sensors and name them. Thx
