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Watsons MY

Watsons MY

by Watson's Personal Care Stores Sdn Bhd

174 ratings
94 reviews
With Ads
🌟 Lifestyle
🛍️ Shopping
Free
With Ads

Details

Released
January 18, 2019
Updated
October 22, 2026

Features

Background Location Access

Developer

Watson's Personal Care Stores Sdn Bhd
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❓5 answered
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📦~ in 2 weeks
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About

Shop health and beauty products with ease through a reimagined mobile experience. Discover deals, get inspired with virtual makeover tools and wellness calculators, and enjoy fast delivery options. Access your virtual member card and exclusive in-store coupons conveniently.

✓Express delivery (2-hour option)
✓#ColourMe Virtual Makeover tool
✓BMI/BMR Calculator
✓Virtual member card
✓In-store coupons and vouchers
✓Exclusive promotions
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What users say about Watsons MY

Reviews of Watsons MY are mixed: the Shopping app is rated 4.5/5 from 174 App Store ratings. What users like most: intuitive and user-friendly interface, easy product browsing and search functionality. Top complaints: slow app loading times, frequent app crashes and freezing. Summarized from real user reviews.

Positive things

  • 👍Intuitive and user-friendly interface
  • 🛍️Easy product browsing and search functionality
  • 💳Seamless checkout process
  • 🚀Fast delivery options including express delivery
  • 🎁Exclusive member deals and promotions
  • 📱Digital membership card integration
  • ⭐Detailed product information and reviews
  • 🏆Top 10 items feature per category
  • 💰Points collection and redemption system
  • 📦Click & Collect convenience
  • 🔄Order tracking functionality
  • ✨Clean and well-organized layout
  • 💚Excellent for skincare and beauty shopping
  • 🎯Personalized product recommendations
  • 🏪Authentic products from official store

Negative things

  • 🐢Slow app loading times
  • 🐛Frequent app crashes and freezing
  • ⚠️Misleading express delivery promises
  • ❌Voucher codes not working properly
  • 🔗Difficult member card linking process
  • 📍Click & Collect store list often empty
  • 🚫Limited to Malaysian phone numbers only
  • 💬Poor customer service responsiveness
  • 📧Slow email support responses
  • 🔄Inconsistent order status updates
  • 💸Refund processing delays
  • 🔐Registration and login issues
  • 📱Confusing navigation in some areas
  • ⏱️Slow checkout process
  • 🔔Excessive push notifications
See all reviews

What's New in Watsons MY

26062.2.0

October 22, 2026

WATSONS ON-THE-GO The No.1 health & beauty retailer in Asia is now available in the all new WATSONS APP! We've completely reimagined the in-app experience to make shopping fun and hassle-free. Discover our amazing deals and exclusive promotions, anywhere, 24/7 with the Watsons mobile app. Here's some of the latest features you will find: EXPRESS DELIVERY Need something urgently? Now you can switch on EXPRESS DELIVERY mode in'our app to have your order ready in as quickly as 2 hours. Choose to pick-up from your Watsons store, or have it delivered to your door. DISCOVER MORE The Watsons App is the perfect place to get inspired! For the beauty queen in you, use our #ColourMe Virtual Makeover tool to play around with different makeup and hair colours. For the health enthusiasts, our BMI/BMR Calculator can help you achieve your wellness goals. And learn about the latest trending topics from our Watsons experts and bloggers – all in the app. VIRTUAL MEMBER CARD You don't need to carry around your Watsons Card anymore. Just pop open your virtual card when you're shopping in our stores to collect points and unlock member-only discounts! IN-STORE COUPONS AND VOUCHERS There might be exclusive in-store coupons waiting for you – check the app to make sure you don't miss out on exclusive offers. So what are you waiting for? Download our App now to enjoy the new Watsons online shopping experience!

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User reviews

Most RecentHighest RatedLowest Rated

apps shopping

great buying experience
Bbtc383

Good Prices

Easy to pay…Thankyou Watsons
XRXiao Lee R

Response from developer

Thank you for your ratings

I'm Lovin It

Loving the new look on the app. Highly accessible and easier to navigate now.I totally loving the section where you can see the Top 10 items at Watson for each category as it helps me choose better and decide faster. Watson is totally listening to their consumers on improving their app. Kudos to the team for their hardwork. I love it when you check on a product and on the one page itself, you can see if there is any promotion that applies to the specific product.
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Nnatnel96

Recommended

I love using the Watsons app for my beauty and health needs! I's super easy to browse through products and the search function is really fast. I especially appreciate getting instant notifications for member-only deals and promotions, it helps me save money on my favourite items. The checkout process is smooth, and I can easily track my orders. It's so convenient to shop online and still earn and check my Watsons points right in the app. A must-have for any
Watsons member!
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Xxenading37

Love it

As someone who's big on skincare, the Watsons app is super convenient especially when I'm close to running out on my fav products. The app itself is intuitive, user friendly and straightforward. Before this I would go to the physical store in Mid Valley and present my members card at the cashier. As much as i like shopping, this app has made my life that much easier especially with the excellent delivery service!!!
Show more
Aallystroya
See 89 more reviews

User experience

🐞

Reported Bugs

16 issues

App crashes when searching certain brands

Bug

Login failures with valid credentials

Bug

Phone number validation errors with +60 prefix

Bug

Click & Collect showing empty store lists

Bug

Order history page displaying blank/white screens

Bug

Cart items disappearing due to out-of-stock issues

Bug

Payment processing failures requiring multiple attempts

Bug

Voucher codes disappearing after failed transactions

Bug

Order status showing delivered but not received

Bug

Slow homepage loading

Bug

Category pages closing automatically

Bug

Promotional code entry requiring 20+ minute waits

Bug

Submit buttons not activating despite filled fields

Bug

Tracking numbers not found in system

Bug

Inconsistent pricing between app and store

Bug

Out-of-stock items still available for purchase

Bug
✨

Requested Features

11 requests

Apple Wallet integration for membership cards

Feature

Dark mode option

Feature

Ability to select stored addresses during checkout

Feature

Support for international phone numbers

Feature

Improved notification categorization and filtering

Feature

Better order history display

Feature

Faster payment processing with TAC verification

Feature

More responsive product filters

Feature

Better product image resolution and catalog display

Feature

Automatic voucher application without manual entry

Feature

Improved live chat response times

Feature

FAQ

What does the Watsons MY app do?

The Watsons MY app provides a convenient way to shop for health and beauty products. It offers features like express delivery, a virtual makeover tool, a BMI/BMR calculator, a virtual member card, and access to exclusive in-store coupons and promotions.

What are the key features of the Watsons MY app?

Key features include express delivery with a 2-hour option, the #ColourMe Virtual Makeover tool for trying different makeup and hair colors, a BMI/BMR calculator for wellness tracking, a virtual member card for collecting points and discounts, and access to in-store coupons and vouchers.

Is the Watsons MY app free to use?

Yes, the app is free to download and use. While the app itself is free, it does offer in-app purchases, which likely refer to the products you can buy through the app.

What are the benefits of using the virtual member card?

The virtual member card eliminates the need to carry a physical card. You can use it in-store to collect points and unlock exclusive member-only discounts, ensuring you don't miss out on savings.

How fast can I receive my order with express delivery?

The app offers an express delivery mode that can have your order ready in as quickly as 2 hours. You can choose to pick up your order from a Watsons store or have it delivered directly to your doorstep.