Bad non-EU tourist experience
Instead of enjoying a pleasant ride back to the city we wasted 30-45 minutes standing in the hot sun trying to find a way to get an EU number for sms. Ended up taking the bus and being disappointed. Terrible UX design and a poor way to end our journey.
Response from developer
Thank you for your feedback. We're sorry to hear that your experience was so frustrating. Regarding the battery levels, we rely on the information provided by the mobility operators and update this data as frequently as possible. In rare cases, the actual battery status of a vehicle may differ from what is displayed in the app, or the vehicle may have changed in the meantime. While we do not often receive reports of discrepancies to this extent, we understand how disappointing this must have been in your situation. We're also sorry that you only discovered the phone number requirement at the final stage of the registration process. We understand that this can be particularly inconvenient for international travelers. If you encounter this situation, we encourage you to contact our customer support team, as we can often help find a solution quickly. We are also continuously working to expand the list of supported countries and phone numbers. We regret that your trip did not end as planned and appreciate you taking the time to share your experience with us. Your feedback helps us identify areas where the overall user experience can be improved. Your wegfinder Team
Horrible UX
Response from developer
We regret that your trip did not end as planned and appreciate you taking the time to share your experience with us. Your feedback helps us identify areas where the overall user experience can be improved. Your wegfinder Team
US Support
Response from developer
Hi,at the moment, we are temporarily only supporting phone numbers from the DACH region (Austria, Germany, and Switzerland) for security reasons. We understand that this is inconvenient and sincerely apologize for the limitation. Please be assured that we are working at full speed to restore our usual international phone number support as soon as possible.Thank you for your patience and understanding, your wegfinder Team.
Doesn’t work with US phone numbers
Response from developer
Hi, Thank you for your feedback! Currently, our app supports SMS verification only for phone numbers from the EU and Switzerland. We're working on expanding support to include international numbers like those from the US. We apologize for the inconvenience and appreciate your patience. Greetings, your wegfinder team.
