WeldDesk

WeldDesk is the mobile helpdesk app for support teams using WeldSuite. Handle customer conversations instantly, wherever you are. Your inbox updates in real time — new conversations appear the moment they arrive. Filter by status, search across all conversations, and get to the right ticket fast. Reply to customers directly from your phone with a full conversation view. You'll see typing indicators when customers are composing a message, and incoming replies land instantly. Your messages appear immediately too, so there's no waiting around. Need to create a ticket on the go? Set the subject, description, priority, and an optional customer email — all from your phone. You can also open, close, or reopen conversations and adjust priority levels right from the conversation screen. Your customer contacts are always available. Browse the list, tap a contact, and see their details and history. Everything stays in sync with your WeldSuite workspace. Your team sees the same conversations, assignments, and status updates whether they're on mobile or desktop. Sign in once and you're connected across all WeldSuite apps. Dark mode is included if you prefer it. WeldDesk requires an active WeldSuite account.