Don’t use please
You should always get an update every week and the app is super slow
Cannot Recommend
You’d think with all these bad reviews the engineers might fix a thing or two, but NOT!
Great easy App
Easy, handy and functional!
Instructor
Unable to view class schedule. Company has not corrected problem.
Slow
Relatively supportive app but takes a VERY long time to load the app
Consistently Doesn’t Work
Been using this app for about a year now; it’s crazy how every update, something goes wrong. The issue that I’ve been struggling the most with is opening the app. It decides when to open and when to NOT randomly. I need to be booking clients and the app won’t open on any device. Please fix this issue and please make sure your updates will actually UPDATE the app not make it worse. I try to call customer service everytime and it reroutes me every time.
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Good
It would be helpful to be able to add a client to the schedule from the class schedule page
Not great
Glitchy with almost weekly superfluous "style" updates that never seem to address the glitches or improve the user experience. It's okay but could be much better. MindBody's app experience is far superior
DO NOT USE
Might genuinely be the worst app to ever exist. Does not work, slow, crashes, updates every 5 minutes that somehow make it worse. If you care about your business and keeping a tidy schedule, WellnessLiving Elevate is not for you. If zero stars was a rating option that is exactly what it would get.
Do Not Use
If I could give zero stars I would. Error notices almost every time I open the app, every update is a downgrade that creates more problems than the previous version, crashes all the time. Yes, it’s cheaper than most other apps of its kind, but you get what you pay for. And you get next to nothing with this app.
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Always crashes
This app constantly crashes, their website isn’t much better. Always trying to update but each update seems to make them worse… update things without the consumers consent and changes things for the consumer without approval. And the options to turn such things off is unavailable. Always looking for a better program.
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WL as a whole is terrible
I am a previous mindbody user and switched to WL after being told it’s soo much more user friendly and blah blah. That has not been the case. The app spins and spins and half the time you can’t get in or you get an error message that says “opps can’t load right now”.
When you are in the app the classes don’t automatically update so you never really know how many people are coming unless you swipe away and re-open.
In mindbody I could also block time off and label an outside appointment, for example “dentist appointment” to remind you. In this app it gives you the option to leave a comment when blocking time off but the comment doesn’t display on the schedule so half the time it leaves me wondering why I blocked my morning off. In which case, I then need another schedule in a different app to remind me of other appointments I have for myself.
WL as a whole: I was so excited to switch over to and have been greatly disappointed. Continuously there’s features I’m trying to do that seem like the most simple thing. (Small example a client early cancels an appointment and it doesn’t just credit the session back to their account. In fact it just kind of disappears and become inactive?) what???? You call support, and get told “that’s a great idea you should put it on the community forum”. Only to find out it’s been on the community forum after someone requested the change 3+ years ago. I’ve had a number of things come up that seem like the most basic parts of a scheduling system and nothing has been fixed…. But now I feel so far in that I can’t switch back.
Nothing ever gets fixed, they tell you what you want to hear. Support is friendly but I’ve called over the last year with probably 14-15 questions all of which seem very basic (schedule memberships in advance, book assets on specific days) and maybe 12 have been resolved. Then they constantly want to get on the phone with you to discuss… I’m sick of talk and sick of sitting on the phone or watching videos to resolve these issues. I want it to work…
When you are in the app the classes don’t automatically update so you never really know how many people are coming unless you swipe away and re-open.
In mindbody I could also block time off and label an outside appointment, for example “dentist appointment” to remind you. In this app it gives you the option to leave a comment when blocking time off but the comment doesn’t display on the schedule so half the time it leaves me wondering why I blocked my morning off. In which case, I then need another schedule in a different app to remind me of other appointments I have for myself.
WL as a whole: I was so excited to switch over to and have been greatly disappointed. Continuously there’s features I’m trying to do that seem like the most simple thing. (Small example a client early cancels an appointment and it doesn’t just credit the session back to their account. In fact it just kind of disappears and become inactive?) what???? You call support, and get told “that’s a great idea you should put it on the community forum”. Only to find out it’s been on the community forum after someone requested the change 3+ years ago. I’ve had a number of things come up that seem like the most basic parts of a scheduling system and nothing has been fixed…. But now I feel so far in that I can’t switch back.
Nothing ever gets fixed, they tell you what you want to hear. Support is friendly but I’ve called over the last year with probably 14-15 questions all of which seem very basic (schedule memberships in advance, book assets on specific days) and maybe 12 have been resolved. Then they constantly want to get on the phone with you to discuss… I’m sick of talk and sick of sitting on the phone or watching videos to resolve these issues. I want it to work…
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Awesome app!
Very user friendly and clean
Love it
They are constantly improving the app but i love that i can make a quick adjust on the fly and that everything is accessible. Only quirk is that it takes a long time to load the app and checking someone’s profile shows as like if you’re going to edit their information so maybe change it as view-only and add the pencil icon somewhere that we can click if we do want to edit any of their info
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Elevate App
Great app! Would be even better to have some more functionality like the desktop back office does for those of us that are power user and need some quick ease of use options (eg sending welcome emails from app, modifying classes like capacity, etc)
Very satisfied as an instructor!
I have used several fitness apps over my career as a fitness instructor and personal trainer, and this one is my favorite! Thank you for providing this platform for us at Whole Body Yoga Studio in North Wales, PA!
Poor
I’d give you zero stars if I could — this app is super slow and barely functions. It feels flimsy all the time. You really need to focus on improving performance instead of focusing on ads just to make money
Takes 30 mins + just to open the app
We use this app for work to clock in and out and take attendance.
I try to open the app when I drive to work and hope it’s open and working by the time I get to work. However it’s usually not then I have to email the clock in and out times with attendance for each class that day.
What’s the point of this app it doesn’t work.
I try to open the app when I drive to work and hope it’s open and working by the time I get to work. However it’s usually not then I have to email the clock in and out times with attendance for each class that day.
What’s the point of this app it doesn’t work.
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Consistently trash
I’ve unfortunately had to use this app and website for two years for my job as yoga teacher to check in clients and generate invoices. It’s never worked properly at any point. Takes forever to load always, crashes frequently and makes it difficult to do my job. If you’re thinking about switching from mindbody, just pay the money for mindbody because it actually works.
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Poor
I’d give you zero stars if I could — this app is super slow and barely functions. It feels flimsy all the time. You really need to focus on improving performance instead of focusing on ads just to make money
