Good but could be better.
The app is easy to use and is reliable. My main issue with being a driver for a private company that uses the app is you can only view completed trips for the day. Would be very helpful if they would add weekly/monthly completed trips. I like to take screenshots of completed trips for the day just in case you are asked about something about your hour’s or anything else. Anytime I forget to take screenshots for the day I can’t go back and take them the next day. Would be very helpful if this addition was added.
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Driver
System could be better if it didn’t glitch as much. Send updates
Poor
App isn’t working properly freezes a lot
Glitches
The current updates has caused glitches. Sometimes can’t scroll through the list, hit on my way to arrive & it shows I never hit it. Lots of minor glitches are causing issues
Good enough app when it actually works
This app is abysmal. It freezes up, crashes, becomes unresponsive, and gives error messages constantly. The “on the way” button always sends a message to the rider that I am 3 hours away, when I am never anywhere close to that far away. It makes my phone run hot. It cannot handle simple sign in tasks without crashing.
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Search
In dispatch we use to be able to search by driver, so we could see where in their schedule they are and be able to view their upcoming trips and make adjustments when needed. Now we are no longer able to do that, Please give it back
La app está fallando mucho
La app se frisa mucho y se cierra mucho y cuesta entrar y firmar
App freezing
App keeps freezing
Sloooow
The app Became too slow
Slow and time consuming
Takes too long to sign people out.
Interferes with times to get to point and b
Addresses are not accurate nor phone numbers
There’s no room for error on pickups or drop offsDude, the trash
Interferes with times to get to point and b
Addresses are not accurate nor phone numbers
There’s no room for error on pickups or drop offsDude, the trash
Crashes
This app crashed constantly
App
Trying to download this app and it’s not downloading
App problems
The app is constantly freezing up and closing wouldn’t recommend this app isn’t nothing but constant issues
Garbage
This app is absolute garbage. I wish we would have never started using it.
Never works right
Always needing to turn phone off and on to restart app so client can sign in.
Your app breaks. Gotta us MY personal phone to get my teammates back in there apps..
Really need to get a better system.
Your app breaks. Gotta us MY personal phone to get my teammates back in there apps..
Really need to get a better system.
DWCROSSLLC
I love WellRyde. It’s so much easier to do my payroll and getting the trips to the drivers. Thank you so much
No coverage in some areas.
Does not work well in rural and mountainous areas. Makes reporting erroneous because you have to drive to another area to report.
DWCROSSLLC
I love WellRyde. It’s so much easier to do my payroll and getting the trips to the drivers. Thank you so much
Good enough app when it actually works
This app notifying riders when I (the driver) am on the way, is extremely hit-or-miss… and letting them know how far away I am, is always a miss.
I also hate how this app forces me to turn on location to “always” for no good reason. Turning it to “only while using app” makes the app not allow me to do anything until I change it back to “always.”
Also, it makes your phone run hot. Close out the app when you’re not using it.
I also hate how this app forces me to turn on location to “always” for no good reason. Turning it to “only while using app” makes the app not allow me to do anything until I change it back to “always.”
Also, it makes your phone run hot. Close out the app when you’re not using it.
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Response from developer
We apologize for the inconvenience. Can you be more specific please so that we can identify the issue? Don't hesitate to reach out to us at wellrydesupport@modivcare.com, or call us at 1-800-597-2049 Option 5.
Why !
This app could be a lot better and don’t let me get started on the people that work at the office who are assigning the trips. Functionality of the app is not all that great as well, if I have two clients at the same place why should I have to “depart” when I pick each of them up knowing I’m not really departing. Constantly harping about productivity. Meanwhile, the time frames in comparison, with the mileage that you have to travel to pick up, these clients does not make any sense at all - does not take a rocket scientist to know that if somebody lives 30 minutes away, there’s no way you can pick them up in 15 minutes.
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