Can’t use rewards
App doesn’t allow user to access rewards
Response from developer
We're really sorry to hear you're having trouble accessing your rewards — that's the last thing we want for our loyal customers. Our team takes app issues seriously and we want to make sure you get the experience you deserve. Please reach out to our support team at support@thanx.com
i <3 western bagel
my fav western bagel location! great bagels, great sandwiches, great vibes
Using the app
You can't add cheese on the app you have to select yes or no on a hash brown they also don't cut the bagel sandwiches in half and there is not enough room in the notes to ask them to cut the bagel in half on a bagel sandwich.
Delicious!
The Woodland Hills Community loves Western Bagel! Thank you for your excellent service.
Hot chocolate
You need hot chocolate on the app menu
No area for special instructions
The app is pretty good except one extremely huge issue: they offer a comment section but only allow 19 characters. What kind of special instructions can you leave with only 19 characters?? How do you shorten “please put Everything bagels in a separate bag” in 19 characters??? If you’re going to offer a place for special instructions, at least make it available to put meaningful information.
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Yummy
Yummiest bagels
Unable to order
I’ve written corporate multiple times about the issues I’m having with this app. You “earn rewards” but when I try to use rewards and order on the app I keep getting the message “error validating basket” and I have not received any help or resolution for this issue.
Possible worst app ever
Somehow this simple bagel store app is taking 43+ MINUTES to download on full bars 5G service. Not sure how this app has been designed but it’s not off to a good start yet.
Consistent!
The best bagels! No one bosses Western Bagel! 😄
Removed options
Please add back the option to do “no meat” on sandwiches. There is no way to order no meat now as it forces you to select a meat! The app was great before the option was removed :(
Doesn’t work since update
I used to use the app multiple times a week. Now it just says “Uh-Oh: Error Validating Basket” every time, and hasn’t let me place an order. I’ve attempted multiple times & even deleted & re-installed the app.
They also removed the “no meat” option from the eggla order (which hasn’t mattered, since I can’t place an order, but is worth noting.)
They also removed the “no meat” option from the eggla order (which hasn’t mattered, since I can’t place an order, but is worth noting.)
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App is not working
Once I have my order in my cart and try to checkout, the app says “Error Validating Basket” and does not allow me to checkout.
I am unable to use the app.
Deleting, reinstalling, and signing in again has not fixed the issue.
I am unable to use the app.
Deleting, reinstalling, and signing in again has not fixed the issue.
Online slowness
This was not the first time an online order took a very long time. From the time I ordered and arrived 15 minutes later when it was supposed to be done it was just being started. I waited another 20 minutes in an empty western Bagel with 3 employees in slow motion. For mine (no one else had an order in 2 employees doing nothing). He had to keep going in the back for missing things like cheese and then no avocado. Was I offered a difference in price for no avacodo. NO. I had to ask. I ordered a half dozen bagels also that he did not get until after the sandwich was made.
Also the person who made the sandwich was chewing gum. No mask! Probably would not be approved by health department.
The manager told me internet orders do not come thru right away. For mine that was a 15 minute delay. I find that hard to believe and they should fix that. Manager did not care about that nor gum chewing.
Also the person who made the sandwich was chewing gum. No mask! Probably would not be approved by health department.
The manager told me internet orders do not come thru right away. For mine that was a 15 minute delay. I find that hard to believe and they should fix that. Manager did not care about that nor gum chewing.
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App Setup
The whole setup is spammy and a pain
App works well
Love the bagels. Great staff. Speedy service @ Northridge
Egg a La bagel
Why isn’t there a no cheese option??
Higher prices in app than in store
The prices for ordering through the app are much higher than the prices in the store. The app was going to charge me $7.30 for an onion cheese bagel with onion cream cheese, and in the store, it’s $5.50. I was ordering 3 of those, so that really adds up and makes a big difference! I will be deleting this app and just ordering in person because if this. If I need to order ahead and pick up, I’ll just call the store and order over the phone. The app is not worth the higher prices.
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Response from developer
Thank you for reaching out and providing the feedback! I sincerely apologize for any inconvenience or frustration you have experienced. The prices in the App and the website are the same and should not be different. We would love to help you resolve this issue. Can you please reach out to us directly at westernbagel@thanx.com?
This App is Horrible
It’s insane that in this day and age, an app can be so bad. First off why do I need an app to place an order online? Fine, I get that they want you to use an app so they can get all the data they want, but then make it easy. I had to change my credit card 3 times, redo my order 3 times. Definitely have zero desire to order this way again and will just go online and order Hanks going forward.
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Response from developer
Thank you for reaching out and providing the feedback! I sincerely apologize for any inconvenience or frustration you have experienced. We would love to help you resolve this issue. Can you please reach out to us directly at westernbagel@thanx.com?
Studio City Location
Thanks
Awesome Service is FN awesome.... Keep i
Awesome Service is FN awesome.... Keep i
