Westpac EFTPOS Air User Reviews

Name: Westpac EFTPOS Air
Rating: 4.44444 (225 reviews)

Westpac EFTPOS Air

Westpac Banking Corporation

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Good efpos system for small business

I started 2 years ago and love the service was amazing to use for quick payments

eds911s

5 months ago

Response from developer

Thank you for your review! Regards, Blake.

Tap and pay

Easy to use and very convenient when you’re able to connect to the 5G network for the Internet

Bec bk

7 months ago

Response from developer

Thank you for your review, Bec! It’s great to hear you’re enjoying EFTPOS Air. Regards, Blake.

Perfect Tool for running a small business

Everything is fantastic, invoices, etc. only thing I wish on the website you could pay invoices instead of only in the app. Otherwise great!

Tim sandero

7 months ago

Response from developer

Thanks for your feedback, Tim! Regards, Blake.

Business Easy

I highly recommend this payment method absolutely convenient for customers & business owners . Business owners true to its word of same day settlement.

RBsantias

10 months ago

Response from developer

Thanks for your feedback! Glad to hear EFTPOS Air is working well for your business. Regards, Blake.

Over the phone payment

App and merch is very good. I have never had any problems with this app. They need to have an option to take payment over the phone or manually insert card details. Also have an option to download an PDF receipt.

KaiUbf m

a year ago

Response from developer

Hi there, thanks for your feedback! You can download a PDF copy of receipts or invoices by selecting a sale, tapping the red options menu, and choosing ‘Download’. You can also enable PDF attachments for emailed receipts via ‘Invoice & Receipt Customisation’ in the ‘More’ menu. We appreciate your suggestion on manual card entry and will consider it as we continue to improve EFTPOS Air. Regards, Blake.

User friendly

Really user friendly and quick to setup

EagleWay12

a year ago

Response from developer

Thanks for your feedback! Regards, Blake.

Cards don’t work

I find a lot of cards won’t work on the app or it will take several times to work very frustrating for me and customers

glenice13

a year ago

Response from developer

Hi there, thank you for your feedback. We are sorry to hear you’re having problems with accepting payments. Could you please contact us on 1800 029 749? Our team will help further investigate the issue you are facing. Regards, Blake

Game-changer for our volunteer-led charitable organisation

Simple and easy to use, cuts down on fees, and easy to authorise and set up for multiple people to take payments. We have received very positive feedback since adopting it.

shadyshed

a year ago

Response from developer

Hi there, thanks for your feedback! It’s great to hear how EFTPOS Air has helped your organisation. Regards, Blake.

This help me with my first business

Starting a business can be difficult, there is a lot of challenges and way more questions than answers. I’ve been using this app to manage my business, and it’s been a game-changer. The app allows me to store my entire inventory, track sales statistics, and accept payments directly from my phone without needing extra devices. It’s incredibly convenient. Highly recommend it.

InspectorLeoGadget

2 years ago

Response from developer

Thank you for your review! It’s great to hear that EFTPOS Air has helped you with your first business. All the best. Regards, Blake.

Easy, safe, reliable

Easy to use, not charged a ton of fees and peace of mind it is on the same bank where is the account.

Anastase Art of Photography

2 years ago

Response from developer

Thank you for your feedback! Regards, Blake.

Doesn't read cards

I agree with the previous comments regarding the app having poor card reading ability. I've had no problems with phone tap which works quickly & well.
I have followed the instructions regarding card positioning, but it still very rarely works.
Sending invoices defeats the purpose of having the app. I'm considering switching apps if the functionality does not improve.

Cazuums

2 years ago

Response from developer

Hi there, we’re sorry to hear you’re having issues with accepting payments. Sometimes there can be interference with certain phone cases. To help troubleshoot, if you are using a phone case, could you please try a demo card payment without it? You can perform a demo payment via ‘Tap to Pay on iPhone Demo’ in the ‘More’ menu. Cards are best placed horizontally on the top edge of your iPhone, with half of the card on top of the screen and held for a few seconds. Thank you for your feedback regarding the invoicing feature. If you’d like to accept payments without creating an invoice first, we recommend switching to the ‘Retail’ Business Mode via the ‘More’ menu. Our support team is here to help on 1800 029 749 if you require further assistance. Regards, Blake

Had much trouble with card payments

The app is easy to use worked great tapping phone to phone, but it wouldn’t work on a few cards.. so embarrassing that I couldn’t take payments.. it worked on some and not others… we were holding it correctly too.

Lauren 098

2 years ago

Response from developer

Hi Lauren, thank you for your feedback. We are very sorry to hear you’re having problems with accepting payments from some cards. We are exploring ways to improve this experience when cards fail to read properly. In the meantime, our support team is here to help on 1800 029 749 and can further investigate the specific issue you are facing. Regards, Blake

Simple & easy

Setting up products and discounts is simple, using as a terminal is easy, setting up Customers is straight forward. My Customers are happily surprised that the tap is on the phone.

Chuqy_au

2 years ago

Response from developer

Hi there, thanks for your review. It’s great to hear you’re enjoying EFTPOS Air. Regards, Blake.

Doesn't read properly

Whilst a great idea, the constant embarrassment of the app not reading the card then having to send an invoice for payment and chase it kind of defeats the purpose. I can tap and pay anywhere so it's not the case but it's terrible at reading cards frustrating.

Geeup78

2 years ago

Response from developer

Hi there, thank you for your feedback. We are sorry to hear you’re having problems with accepting card payments. If you’re having trouble locating the NFC reader, please try the ‘Tap to Pay on iPhone Demo’ under the ‘More’ tab, and ‘Card Payments’ section. This demo allows you to practice card positioning with your own card, which is best placed at the top edge of your iPhone. Alternatively, if you are encountering error messages or other issues, our support team is available 24/7 at 1800 029 749. We’re here to help resolve any problems you’re facing, and will take your feedback onboard to improve the experience. Regards, Blake

Great alternative but…

Using iOS 17 with a bug where the tap to pay works intermittently. Have to restart the phone every time if the app is not used for a brief period. The NFC does not activate when trying to checkout.

HLR-WE

2 years ago

Response from developer

Thanks for taking the time to provide your feedback. Sorry to hear you’re having issues with taking payments. Could you please update to the latest iOS (17.5.1) and try again? If you’re still having trouble, please call us on 1800 029 749 (available 24/7). Regards, Blake

Question: Manually entering card details

Is there a way of not using the swipe facility
And just entering the key strokes on the smart phone? Example: If a customer is paying over the phone.

I have only just downloaded the app and can not give a fair appraisal. So far I see it as a sophisticated app and it seems easy to use.

Online Electrical Services.

2 years ago

Response from developer

Hi there, thank you for your review! Manual card entry is not currently available on EFTPOS Air - only in-person contactless payments are supported. However, we have shared your thoughts with the team for consideration. If you are looking for a merchant facility to process payments over the phone, we do have other products that can support this capability. Please contact our team on 1800 029 749 to discuss what product may be right for you - available 8am-8pm Monday to Friday (Sydney time). Regards, Blake

Great app

I wanted to leave a review since they’re so many negative ones.
I do agree setting up in a branch was a bit of a pain, - they should implement a online option
but I had very helpful merchants.
Once you have you business account set up the app has so many cool features and it’s so easy to use, you can keep track of all revenue, add items, have invoices
There is a small percentage charge per sale which I believe is around 1.4%
It’s a great tool for anyone with a small business :)

cindya1994

3 years ago

Response from developer

Hi, thank you so much for your review! We have taken your feedback regarding set up on board and are very pleased to hear you are enjoying the app. Thanks, Rachel.

EFTPOS Air is Great

My EFTPOS Air experience is great. My application was approved in under a hour. The app is nice and user friendly. Support is excellent and support staff are friendly and helpful. Settlement is done at 8:50pm the same day. Fees are not bad.

markusqw12

3 years ago

Response from developer

Hi, thank you so much for your review! We're glad you're enjoying the app and happy to hear you have had a great experience. Thanks, Rachel.

EFTPOS Air

Only downloaded this today, after getting approval from Westpac. Hard to know at the beginning of application even if you have the right sort of account to get / use it.
Once you get past that & download it, seems easy to use, has some useful features, transactions process quickly…let’s see how it runs, apart from that I’m pretty happy at this point.

WhatsUpAquatics

3 years ago

Response from developer

Hi WhatsUpAquatics. Thank you for your review. We’re glad to hear you are finding the app easy to use and hope you continue to find value from its features. Regards, Michael.

Not easy to open a joint business account

Westpac make it really difficult to open a business account to be able to use Westpac air features. You can’t make an appt online for a branch you can only call your local branch, and they do not answer, goes straight to voicemail (I tried about 6-7 local branches). The one I did get through to advised a 2 weeks wait to open a new account. Have gone to a competitor that made it much easier to open an account and take tap payments

d3milee

3 years ago

Response from developer

Hi d3milee. Thank you for your review and feedback. We’re so sorry that you’ve had a negative experience. Currently our online platform for opening business accounts only supports individuals and sole traders but we understand the importance of providing a seamless experience for joint account applications as well. We have taken note of your suggestion and are actively exploring options to introduce this feature. If there is anything else we can help with, please feel free to contact us on 1800 029 749, available 24/7. Regards, Michael