Worth it
Highly user friendly application with lots of interesting features , makes daily life easier and saves time.
Response from developer
It feels great to see that you feel very positive about our service. We hope to serve you better further. Keep ordering from WhyQ.
Not efficient
This portal is not good. It seems to only allow one hawker center that you can order from. If I pick another hawker center, the system automatically switches to delivery of order at much later timings or even only in 2 days’ time! Seriously! Additionally, the app does not reflect if the particular stalls are not opened So you won’t know until you’ve ordered and paid and didn’t get any confirmation about your order. Then you need to call why q and track what happened, only to be told that the stall is closed and that you will get your money refunded. Meanwhile your stomach is growling in hunger while you have to clear all this mess placing your order. It didn’t use to be that inefficient. Now they have evolved to be totally inefficient instead of improving this app. I’ve deleted why q. Aggravating waste of time.
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Copy/Paste
As soon as I opened the app I received an alert that it pasted what was I had copied earlier. There is no reason that this app needs to know what I have copied.
Response from developer
We deeply regret this unpleasant experience. Kindly share your concern along with the order details at contactus@whyq.sg so that we may look into this and take necessary action to avoid such instances in the future.
Decent app
Decent app. It would be great if there’s a setting to choose what types of notification to receive.
Cant get OTP number due to phone number limits
I cant write down my full number only 7 number are allowed
Worst service ever
Order 3 different items from the same hawker Center at 6:30pm and was informed to be delivered by 8:15pm. Called me only at 7:18pm to inform 2 items not available so amended to 3 same items. SMS me that the items will be delayed to 8:50pm so waited. By 9:15pm, tracking said items delivered but never received. Called customer service and was told to contact rider. Called rider and was told to contact WhyQ as he ever had the items. Called customer service few times again and they never bothered to answer my call.
What kind of rotten service is this? I ordered and paid for the foods and never got it.
What kind of rotten service is this? I ordered and paid for the foods and never got it.
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Many issues but CS recovery good
Have been using whyq for a while now and there are many issues that need to be resolved (delivery always late, stall closures are not reflected in app necessitating change in order etc.)
But am taking time to leave a good review bc my experience with CS each time so far has been fuss free and their CS is easy to reach and honestly q helpful. Think that’s really rare among delivery platforms. Have been driven up the wall by so many non-existent or useless-robot CS of other delivery platforms so I wanted to compliment whyq for this
Hope the team keeps up the good work and at the same time, focuses on ironing out existing issues
But am taking time to leave a good review bc my experience with CS each time so far has been fuss free and their CS is easy to reach and honestly q helpful. Think that’s really rare among delivery platforms. Have been driven up the wall by so many non-existent or useless-robot CS of other delivery platforms so I wanted to compliment whyq for this
Hope the team keeps up the good work and at the same time, focuses on ironing out existing issues
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Extremely bad customer service
DO NOT TRY!!
Ordered at 1130, promised delivery by 1230, did not come until 2pm.
Customer service was unapologetic and informed (only when we called) that it’s because a stall was closed. They offered no alternative.
Separately, first order said payment did not go through. Cart was empty so we placed a second order within 7minutes (took time to check bank account to ensure no money deducted and then re-added each item into cart). When we called customer service to check on order they said they received 2 duplicate orders and that we have to pay for both. when we explained they said it was suspicious that there was a LONG delay before the second order was placed. When we asked how long they said 7mins and refused any refund or repayment, and said they will send both orders albeit 1.5h late.
Instead they kept repeating it was our fault for not checking properly before placing the second order.
Extremely bad service, would not use again and would definitely not recommend. See other 1 star reviews, should have seen those before trying app.
Ordered at 1130, promised delivery by 1230, did not come until 2pm.
Customer service was unapologetic and informed (only when we called) that it’s because a stall was closed. They offered no alternative.
Separately, first order said payment did not go through. Cart was empty so we placed a second order within 7minutes (took time to check bank account to ensure no money deducted and then re-added each item into cart). When we called customer service to check on order they said they received 2 duplicate orders and that we have to pay for both. when we explained they said it was suspicious that there was a LONG delay before the second order was placed. When we asked how long they said 7mins and refused any refund or repayment, and said they will send both orders albeit 1.5h late.
Instead they kept repeating it was our fault for not checking properly before placing the second order.
Extremely bad service, would not use again and would definitely not recommend. See other 1 star reviews, should have seen those before trying app.
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So far so good
Food delivered on time and still hot, thanks. Though the app update can be v slow. I have already received my food at noon, and the app still shows “food in preparation” mid afternoon. The FIP wont update, and suddenly the delivery was at my door knocking. Ok lah the food was nice and hot so only the app problem.
Another problem “browse all Hawker centres” don’t work. When I click the pic with browse all hawkers centres, what comes up only less than 6 Hawker centres which are not what I’m looking for. So how to “browse all” or find a particular hawker centre?
Another problem “browse all Hawker centres” don’t work. When I click the pic with browse all hawkers centres, what comes up only less than 6 Hawker centres which are not what I’m looking for. So how to “browse all” or find a particular hawker centre?
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Just don’t expect to get your food on time
I keep giving whyQ a chance because I want to support the hawkers, and also give a local startup a chance. But the frequency and extent of their delivery delays substantially exceed the other apps; today, it will be 1 hour late, esp with the rider going from Golden Mile to Braddell before coming to my place around Kallang. Ridiculous routing and super frustrating experience.
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Response from developer
We are very disappointed to know that you faced this issue while ordering with us. We request you to please let us know more about your issue by dropping an email at contactus@whyq.sg along with the order details so that we can look into this and assist you further.
WHYQ
Application is easy to use and interface is great. Really love the idea of getting affordable hawker at home during this time of crisis. However, would appreciate if developers could do something for us to pay directly when we had to change an order when the amount is higher. I understand that sometimes the order may be late as they outsource their riders.
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Ideas is great, it just that.....
Liked the idea of having most of the hawker stall food. Since now due to covid is hard to dine in at the hawker Center.. with whyq I can get my fave food from all these stall...
But the delivery time is never on time. And when the food ordered is not available, yes I appreciated that you will called to ask whether to cancel or change order. But when the ordered it changed, and the amount is higher than what initially ordered. Shouldn't it to have a function to pay the extra? I have to call twice to ask how am I suppose to pay it. And the process is tedious. I have to place another order, waited it to reflect onto my order list. Then call back to request for deduction, cancellation on the 2nd order and refund. Wouldn't it be easier to prompt an alert stating that there's an extra payment to be done, and deduct the current and previous balance, then direct to the payment system to pay.
I was so disappointed previously due to order delivery time.. now I'm even more disappointed 😔
But the delivery time is never on time. And when the food ordered is not available, yes I appreciated that you will called to ask whether to cancel or change order. But when the ordered it changed, and the amount is higher than what initially ordered. Shouldn't it to have a function to pay the extra? I have to call twice to ask how am I suppose to pay it. And the process is tedious. I have to place another order, waited it to reflect onto my order list. Then call back to request for deduction, cancellation on the 2nd order and refund. Wouldn't it be easier to prompt an alert stating that there's an extra payment to be done, and deduct the current and previous balance, then direct to the payment system to pay.
I was so disappointed previously due to order delivery time.. now I'm even more disappointed 😔
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Stop nagging me to give you a review
Came to give a one star review because you keep asking me to rate you when I open the app.
Response from developer
We deeply regret this unpleasant experience. Kindly share your concern along with the order details at contactus@whyq.sg so that we may look into this and take necessary action to avoid such instances in the future.
Too much markup on the food prices
I compared the prices on food items on various apps and noticed that the price on WhyQ is a lot higher than other platforms. I can’t justify the higher price considering that I have to pick up the order at a collection point.
Response from developer
We request you to please let us know more about your issue by dropping an email at contactus@whyq.sg along with the order details so that we can look into this and assist you further.
Always late.
Compared to other food delivery apps, this one has the worst record on timeliness. Customer service is pretty useless as well.
Deleting the app asap.
Deleting the app asap.
Response from developer
We deeply regret this unpleasant experience. Kindly share your concern along with the order details at contactus@whyq.sg so that we may look into this and take necessary action to avoid such instances in the future.
Poor coordination
Horrid coordination between customer service personnel. Got 3 calls on the actual order date, for a pre-order made the day before.
First rep mentioned 1 item is out of stock, while the others were all in stock. Proceeded to replace the item tt was sold out.
Minutes later, another rep calls to say that another two items were sold out, and I could not cancel as the initial items were already picked up. Admitting that there was an internal miscomm, I compromised and relaxed the two items.
And again, got another call to say the replaced items were actually sold out, and I had to get another replacement.
I accept the concept tt items can get sold out. But to waste my time having to review the menu to reorder, and get our hopes up more than once (we really wanted to try the items we ordered) and disappoint us over and over because of your poor communication, is frustrating. My first and last time using this platform. There are much more established platforms out there.
First rep mentioned 1 item is out of stock, while the others were all in stock. Proceeded to replace the item tt was sold out.
Minutes later, another rep calls to say that another two items were sold out, and I could not cancel as the initial items were already picked up. Admitting that there was an internal miscomm, I compromised and relaxed the two items.
And again, got another call to say the replaced items were actually sold out, and I had to get another replacement.
I accept the concept tt items can get sold out. But to waste my time having to review the menu to reorder, and get our hopes up more than once (we really wanted to try the items we ordered) and disappoint us over and over because of your poor communication, is frustrating. My first and last time using this platform. There are much more established platforms out there.
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For better improvement with service vendors and customer service.
There should be a better improvement in handling customers complaints regards to quality of food. They don’t come forward to look into it or provide a refund or some sort of voucher. The delivery takes very long to collect the food as the food always gets cold and not up to standard at all. Compared to other food delivery apps, this has a long way to go for improvement.
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Good Option for Food Order
Today First time I have used Whyq for order my Lunch and I am fully satisfied with the service and quality.
Okayyyy
So far my couple of orders were prompt and accurate so I've no issues with delivery but I've also witnessed friends who have ordered and food arrived 2 hours late. However my main issue is the problem with the app, whereby an OTP is supposed to be issued but never gets delivered. The app user interface of setting the time every single change of stall is also so painful to navigate around. Every time I switch screens on my phone, the order refreshes as well, which is another annoyance to deal with. This is all aside from the fact that they jack up the price for every dish by more than a dollar.
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Efficient and cost-effective
Efficient to order from nearby hawker centres and reasonably priced service fee as well.
