Update needed
Please update this APP. It has been five years.
Garbage
Frequent failures. Frequent disconnect with Apple Watch. Sound occ distorted through Bluetooth with clicking and right aide cutting ins and out. Right now I would suggest a different brand of hearing aide if you want the Bluetooth functionality. Update w latest firmware and iOS update. Connection to aides now nearly perfect: rare clicking noises and it does not lose connection. However, there is no connection through apple watch at all.
Update: this appears to be an abandoned app now that the aides associated with it are two gen old. Functionality is adequate but frequently does things automatically like changes programs or volume. Transport mode has never been functional.
Update: this appears to be an abandoned app now that the aides associated with it are two gen old. Functionality is adequate but frequently does things automatically like changes programs or volume. Transport mode has never been functional.
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Apple Watch – useless
The Apple Watch is not capable of transmitting to my BEYOND HAs unless an iPhone is nearby. This obliterates the marketing promise that the Apple Watch is capable of functioning as a phone even if an iPhone is not present. and that there is a Beyond app for the watch, this is tragically misleading. I'll be returning my
Apple Watch because of this is useless if I don't have the iPhone with me.
Apple Watch because of this is useless if I don't have the iPhone with me.
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Next to useless
App disconnects from hearing aids frequently.
It is apparent that the manufacturer isn’t going to improve the software.
Instead they want to sell you new hearing aids for $4000
It is apparent that the manufacturer isn’t going to improve the software.
Instead they want to sell you new hearing aids for $4000
Horrible app made worse
Using this app with the Bluetooth on my iPhone has always been a bad experience. Each time I upgrade a phone, I hope for an improvement. Never happens. Now with the new iPhone update, the problems have increased. I never thought that possible. Each time I want to use the hearing aids with the Bluetooth, I need to complete multiple steps to maybe! get it to work. Between Widex and IPhone, it would seem this should have been resolved, not made worse! Not only is it tricky to get the Bluetooth to work at all, some apps can’t seem to keep the volume at a hearable level, no matter how often the volume button is adjusted.
My guess is IPhone wants a person to buy their wireless earbuds - I’m guessing it’s about the money.
My guess is IPhone wants a person to buy their wireless earbuds - I’m guessing it’s about the money.
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Dangerous fault after upgrading iPhone to SE 2020
Since 2019 I have used the widex beyond app with my iPhone 6s and have had no major issues.
However I recently upgraded to a new iPhone SE 2020 and there is now a potentially dangerous fault.
Whenever someone calls me, I play a saved video or play a video on social media, the microphone level shoots up from the default 50 to 94 level with a very loud beep! There is no way to control it.
I have contacted Widex who never responded to my email. I have also contacted to Apple who were unable to give any advice or fix the issue.
This needs to be addressed as loud beep is very uncomfortable, much so I now need to have Bluetooth switched off.
I want to be able to control the volume at a low level when a video plays or my phone rings and not for it to shoot up to an uncomfortable level.
However I recently upgraded to a new iPhone SE 2020 and there is now a potentially dangerous fault.
Whenever someone calls me, I play a saved video or play a video on social media, the microphone level shoots up from the default 50 to 94 level with a very loud beep! There is no way to control it.
I have contacted Widex who never responded to my email. I have also contacted to Apple who were unable to give any advice or fix the issue.
This needs to be addressed as loud beep is very uncomfortable, much so I now need to have Bluetooth switched off.
I want to be able to control the volume at a low level when a video plays or my phone rings and not for it to shoot up to an uncomfortable level.
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Watch app useless
I agree with the other reviewers. Given that this company hasn’t updated this app in over 3 years or issued any firmware updates despite multiple iOS upgrades, shows that it is not serious about providing a competitive product. The app mostly doesn’t work with the latest iPhones or OS updates, unable to maintain a setting consistently. The iWatch app has always been hit or miss. Obviously, this company puts no resources into technology development.
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Lack of upkeep
I understand that BEYOND is not their current model, but for how expensive these are, they could at least support them a bit more (last update was 2 years ago and can’t remember the last firmware update). The beyond app on Apple Watch constantly shows “not connected”. There are some aspects of using these MFi hearing aids that seem like there’s a disadvantage to using them with an iPhone when they can’t even connect to an Apple Watch .
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Poor App
Have had tremendous issues pairing with my phone to the point I can’t even use my gearing aids. After paying 6k got the Damb things they should at least have a propped app to support them. Made a lot of changes to get them but have ridiculous support and workability. Have sent hearing aids back but still have issues... also costs $100+ for an office visit to tell me they have issues..... not sure which is worse the App, the Hearing Aids or the Audiologist......
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Worst app ever.
If I could give no stars I would. This is nothing but a useless app. I have had this app over a year and it does nothing for my hearing aid. I don’t understand why it doesn’t get an update to improve it’s performance.
App crashes, HAs won’t connect
This just started after iOS 14.2, ~11/24/20: HAs won’t connect to iPhone XR and app crashes on attempt to start. BEYOND HAs just went out of warranty (3 years). What is this? Is there a firmware update for HAs? App needs fix or update as this is inexcusable for a multi-thousand dollar device. HELP!!!
UPDATE 12/2/20: I quickly received an email from Widex support with suggestions and the problem was fixed by following these instructions (iPhone XR, iOS 14.2):
The Beyond app will work on an iPhone running the latest version of iOS. If you are having an issue with the Beyond app, try the following:
Go to Settings > Beyond > make sure the option labeled “Bluetooth” is turned on
Reinstall the app
Restart your phone
Disable Bluetooth on any other nearby devices (especially an iPad or an older iPhone)
Re-pair your hearing aids:
Navigate to Settings > Accessibility > Hearing Devices
Tap on the name of your hearing aids (if it says “searching, skip to step 4)
Tap on “Forget this Device” and confirm you would like to forget them
Place the hearing aids close to the iPhone. Open and close the battery doors on both hearing aids. The iPhone will then search for the hearing aids. Once the aids appear as “not connected” tap on “not connected”
Select “Pair” for each hearing device when the pairing pop-up appears
If you require further assistance you may reply to this e-mail or call us at 844-497-8844 (Mon-Fri 9am-5pm Eastern).
I left it at only 4 stars for the many times the Bluetooth connection drops when there are no other devices around. Still, tho’, very pleased.
UPDATE 12/2/20: I quickly received an email from Widex support with suggestions and the problem was fixed by following these instructions (iPhone XR, iOS 14.2):
The Beyond app will work on an iPhone running the latest version of iOS. If you are having an issue with the Beyond app, try the following:
Go to Settings > Beyond > make sure the option labeled “Bluetooth” is turned on
Reinstall the app
Restart your phone
Disable Bluetooth on any other nearby devices (especially an iPad or an older iPhone)
Re-pair your hearing aids:
Navigate to Settings > Accessibility > Hearing Devices
Tap on the name of your hearing aids (if it says “searching, skip to step 4)
Tap on “Forget this Device” and confirm you would like to forget them
Place the hearing aids close to the iPhone. Open and close the battery doors on both hearing aids. The iPhone will then search for the hearing aids. Once the aids appear as “not connected” tap on “not connected”
Select “Pair” for each hearing device when the pairing pop-up appears
If you require further assistance you may reply to this e-mail or call us at 844-497-8844 (Mon-Fri 9am-5pm Eastern).
I left it at only 4 stars for the many times the Bluetooth connection drops when there are no other devices around. Still, tho’, very pleased.
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Needs major update
Since Apple updated their IOS to 14.2 Widex Beyond wont even open. You folks should be paying more attention and give us an update/fix very soon! SoMe of us actually depend on Widex hearing aids and the Beyond app. Please! Fix! It!
Pairing
I cannot pair my Widex Beyond 440 Hearing aids to my iPhone.
And the Widex app cannot find my hearing aids
The search is not working
And the Widex app cannot find my hearing aids
The search is not working
Good app but needs updating
It would be great if you update the watch app portion to include a simple complication to place a shortcut for the app on your watch face. I use Apples Hearing Devices complication, but I’d rather use yours. Any chance you can update?
Also, I’ve used Beyond aids for 18 months and haven’t seen any updates for them either. Am I missing something?
Also, I’ve used Beyond aids for 18 months and haven’t seen any updates for them either. Am I missing something?
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IOS 14 broke device connection
The previous few ios updates more or less allowed me to control my Widex Beyond hearing aids although it wasn’t flawless. The new v14 os has completely broken any utility that existed.
Volume and Bluetooth inconsistency
The volume drops on its own. I have made the settings the way I want them in the APP and the volume just drops in strength. Bluetooth signal drops from one side even with a full battery and phone in hand.
Improvements
As I set a specific custom program, that program holds until I get an incoming phone call, message, or text, Immediately the selected program is released and the Universal program is set.
The combination of aids and application should hold the selected program until the aids are powered down or the program is changed.
IPHONE v 11
The combination of aids and application should hold the selected program until the aids are powered down or the program is changed.
IPHONE v 11
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M M Guy
I have used this app for just short of 2 years. There has been no update of the app in over a year. There has to be something much better on the market. I have an iPhone SE and an iPad Air. I installed this app on both devices. I leave both in the kitchen overnight when I put in my hearing aids I the morning is when the problems start. If the hearing aids connect it may be to either device or sometimes the left to one device and the right to the other. On the rare occasion when everything goes right they will connect to the iPhone. The solution was to uninstall the ap from the iPad. Now. The aids connect to the iPhone about half the time. Or it tells me no hearing aids are connected. They work but I cannot change programs. If I just leave then “not connected” sometime during the day they will connect to the app if I start over and shut the hearing aids down and go through the connection process it may take up to 3 times before they connect. I use 3 different programs during a normal day so it is a big hassle when it doesn’t work. My hearing specialist says it is not the best app but he can’t fix it. If you get this don’t expect to be satisfied. As I stated at the beginning - there must be something better.
Update: it has been a year and 4 months since my last review. I am still waiting on an update to the app to fix the many things that are wrong. I think it is never going to happen. Save your money and buy the cheap hearing aids that are now advertised on TV for a couple hundred dollars. They will probably be better than these expansive ones that don’t function as advertised. At least you won’t pay for features that don’t work.
Update: it has been a year and 4 months since my last review. I am still waiting on an update to the app to fix the many things that are wrong. I think it is never going to happen. Save your money and buy the cheap hearing aids that are now advertised on TV for a couple hundred dollars. They will probably be better than these expansive ones that don’t function as advertised. At least you won’t pay for features that don’t work.
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Worst Software for Hearing Devise
I have used this app for 3 years. I learned I should never put app on any devise other than iPhone . The app drops my connection every day and I have to reinstall every day. Additionally my very expensive hearing aids work only half the time. Will send them back when home again. The sound is not as good as other hearing devises that I have had so I will be going back to the Resound hearing devise I used to have. Audiologist pushes these Widex but never again .
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Disappointed
For the cost of how much hearing aids are you would think that they would keep the app regularly updated it should not make a difference that I bought them in 2018 considering how much they are for one pair as of the last iPhone update I can no longer speak to anyone in a coal no one can hear me when it’s connected to the hearing aids I had to switch back to just a regular iPhone
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