What happened?
Response from developer
We’re so sorry for the confusion! The app’s theme should stay fairytale—this sounds like a glitch. We’re looking into it right away. Thanks for letting us know!
Deleting
Response from developer
We’re really sorry the theme change disappointed you—we know how much you loved the fantasy puzzles! We’ll revisit this in our next update.
Changed theme
Response from developer
We totally get your surprise—and honestly, fairies *do* love a good cowboy hat!
Not saving
Response from developer
We totally get how frustrating that must be—nothing’s worse than losing progress! We’re actively working on a more reliable save system and appreciate you flagging this. Thanks for loving the puzzles!
Locks up every hour
Response from developer
We’re really sorry about the crashes and lost progress—that’s definitely not the experience we want for you. We’re actively investigating both issues and working to make things stable and reliable. Thanks so much for letting us know!
Freezes
Response from developer
We’re really sorry your phone froze—that’s not okay. We’re investigating this urgently to prevent it from happening again. Thanks for letting us know.
Small issues
network inaccessible
I sent you a picture on the email I receive from you. Thank you for your answer ♥️
Response from developer
We’re sorry it’s been tough to play! Thanks for sending that screenshot—we’ll look into it right away and work to make things smoother.
Fairytale Jigsaw Puzzles
Response from developer
Sorry you're seeing "network inaccessible"—that’s definitely not ideal. Could you try switching networks or restarting the app? We’re looking into it to keep things running smoothly.
network inaccessible
Response from developer
We’re really sorry it feels impossible to play—that’s not the experience we want for you. Could you tell us a bit more about what’s happening? We’ll do our best to help.
Fairytale jigsaw
Doesn’t work
Response from developer
We're really sorry the game isn't launching for you right now — server issues can be so frustrating! Our team is already looking into it. Please try again in a few minutes, and thanks for your patience.
Where did my puzzle go
Response from developer
We're really sorry your puzzle progress disappeared—that’s frustrating! We’re looking into this sync issue right now. Restarting the app and checking your Wi-Fi often helps restore saved work.
Great puzzle game!
Disappointed
Response from developer
We’re truly sorry you saw ads—it’s not our intention. We’re reviewing how ads appear to ensure they match our “no ads” promise. Thanks for letting us know.
No clicking sound
Response from developer
We totally get it—the satisfying click makes all the difference! We’re looking into adding that sound option in a future update. Thanks for sharing this!
Lies
Response from developer
We really appreciate you giving us a try—and glad the ads aren’t overwhelming for you! We’re actively working to strike a better balance so puzzles stay fun and frustration-free. Thanks for your honest feedback!