Need to accommodate seniors who are handicap
I just visited your store next to Central Market Austin. A happy place to visit. Made some purchases but can not stay too long since I have trouble walking. I used to stroll the shopping cart to help me walk. You should provide small shopping cart to use by the customers. Your store is one of the happy place to visit when I am depressed but now I have to take it out from the list. Not a handicaps friendly.
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Awful and it takes forever to receive your order
I love their products however the online shopping experience is awful and it takes forever to receive your order. I dread shopping on their website.
This app is constantly temporarily unavailable
I downloaded this app to keep track with my wedding registry. Firstly, when I sign in to check my registry, it says my account is temporarily unavailable(which lasts from three to several days). Sometimes when I’m even signed in it’ll tell me my registry is temporarily unavailable. I’ve uninstalled and reinstalled the app and it didn’t fix a thing. Be warned: this app is 5/10 times unreliable. Better off using the website.
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Non-functional
This app used to be great, but has significant problems. One of the issues is that the app sits there forever when you click the button to add an item to your registry, and never actually adds it. I tried to contact WS support to see if anything could be addressed but you have to actually call their customer service support line. Waste of time.
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Can’t even sign in on the app.
Was in store yesterday and tried creating a registry. Online it works. The app doesn’t work. The lady who works there had to create us a new account and still wouldn’t work. Solely the app not working. Zero stars for the app
User friendly
This app is very user friendly but much different than the registry page on the actual Williams Sonoma (WS) website. Some gifts on my registry don’t show up in the app but do on the website. Also there are no notifications in the app for backordered items or items no longer sold at WS. The gift tracker on the app is blank most of the time. I had an issue with two items that were purchased, the check mark was not added to the item photo in my list after it was purchased so I had to remove them from my registry so I did not receive duplicates. This app needs a really good update to match the website. It is also very slow to pull up the full item details while browsing.
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Does NOT work well
I’m trying to do my wedding registry and have had a terrible time trying to login into and add to my registry. I started in pottery barn where it took them about 20 minutes to create the registry for me. I walked away with TWO registries having been created. Later, when I went to Williams Sonoma, there was no way to add to the registry. They told me I had to have the separate app for Williams Sonoma. However, that didn’t work. Because I couldn’t and still can’t login to my registry no t he other app. Every other major store brand has an easy toggle where you can switch between their different brands, and purchase altogether. Not so with pottery barn and Williams Sonoma. I would have saved over an hour if I had just been able to do this the old school way with a scanner. Very frustrating experience.
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App could use some updates
My fiancé and I used the app to register for our registry in store this weekend. We found the app and process to be incredibly inefficient. We experienced serious lags after scanning items and waiting for them to show up on the app. We logged into the store Wi-Fi in case it was our connection and it was not the connection, the store had a great Wi-Fi connection. Outside of the lags in adding the items, we found the app to be clunky because we started searching for items instead of scanning them because of the lag in having them appear and once we searched, we had to click on each item and then scroll down to add it to our cart or the registry and the app screen kept moving and the item would end up in the cart instead of the registry. This entire process took so much longer than it should have. The store employees even told us the app was not user friendly and we found that to be absolutely true.
I would recommend building your registry completely online and not using the scanning feature in store. The website can be searched easily and I find that the bestseller list for registries, as well as other categories and filter/sorting functions were helpful.
I would recommend building your registry completely online and not using the scanning feature in store. The website can be searched easily and I find that the bestseller list for registries, as well as other categories and filter/sorting functions were helpful.
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Super Croissants ‼️
Wish I could take a picture ‼️🙆🏼♀️ they proofed overnight-and naked up huge-just like New York ‼️💝🥰
Do not recommend
So bad! Would never recommend this app or west elm or PotteryBarn. Clunky, slow and lacking in connectivity with the knot. In store staff do not know how to use the app either.
Worst customer service
When a product is out of stock, don’t list it for sale and then have the order pending delivery for over a month before letting the customer know. When you refund a customer and tell them you can only return the payment using the methods used during purchase, do that, don’t mix the payment using various methods…. Expecting the customer to track it down.
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Scanner doesn’t work
Every time we can an item it pulls up a blank page and we have to manually enter the skew. Very frustrating experience.
Slow
Glitchy and slow. Very frustrating while building my wedding registry. Considering just cutting William Sonoma off from registry and just doing target which is very user friendly for registries.
Open Door
Usually the door is open and the PEOPLE inside make you feel at home! Courteous, friendly, knowledgeable and never pushy! First stop for shopping needs.
Can’t login
App won’t let my fiancée or myself to log in. We can use the web browser, but not the app. Very annoying at our appointment, where we had to manually add each item
Needs work
Why do I have to go to the website to get item descriptions? once the registry is complete, you get 10% off remaining items but you still have to go on the full website to get the 10% off. The app also sent me a 20% off offer twice that didn’t work and then WilliamsSonoma would no offer it too me. it also does not show who bought every item only sometimes. Making it very hard to figure out who bought what.
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Needs to work on their tech
I have been repeatedly disappointed by the Williams Sonoma app. It was extremely slow when trying to scan items in the store (we had 2 devices going and still regularly waited for them to load when alternating between them). I also struggled to link my registry to The Knot and had to work with tech support through both groups. My friend purchased an item, but the wrong thing was added to her cart. She thought she got the issue resolved, but then the incorrect item was delivered. The latest glitch is that the app simultaneously thinks our date has passed (you have unlocked 20% off) and said we were 90 days out - both when we were actually 60 days out. I like the WS products, but their technology is painful to use and deal with.
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Poor coverage about Products that I recently purchased
Returns woman spoke to manager plus supervisor
Not understanding
Not understanding
Registry on the App doesn’t show product descriptions
When you click on an item “view full detail” the page still does not give a product description/summary or show dimensions/care info. How can you shop for items if you don’t know the material, care instructions or size. This is a major app error. The website on my laptop shows all the details but the App does not for any product. It’s impossible to actually show using the app.
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Registry and Gift Tracker Unusable
Over 4 stars?!? What bots are leaving these fake reviews?
App is completely busted. We've received 4 duplicates and I'm afraid it won't end there. The registry is bugged, wrong photos shown on products, wrong photos shown on gift tracker, gift tracker can't handle if one person buys multiple items. Tracker and registry can't handle backordered, so multiple guests can buy the same gift. Customer support confirmed "registry is having some issues, many costumers have complained".
Have fun calling, complaining, returning and having awkward conversations with your guests and guessing the product when writing thank you notes.
Horrid horrid experience. The worst app i've used in a decade. Cannot believe this is in such shambles in 2022 hahaha embarrassing
App is completely busted. We've received 4 duplicates and I'm afraid it won't end there. The registry is bugged, wrong photos shown on products, wrong photos shown on gift tracker, gift tracker can't handle if one person buys multiple items. Tracker and registry can't handle backordered, so multiple guests can buy the same gift. Customer support confirmed "registry is having some issues, many costumers have complained".
Have fun calling, complaining, returning and having awkward conversations with your guests and guessing the product when writing thank you notes.
Horrid horrid experience. The worst app i've used in a decade. Cannot believe this is in such shambles in 2022 hahaha embarrassing
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