Absolute heartbreak and zero accountability
I’ve used this app before to send cakes to India, but after what happened on May 10th, I am done. If you are planning a surprise for someone you love, please, do yourself a favor and use a different service.
I paid extra for express delivery to make sure the cake arrived on time for a special day. They missed the date entirely. No phone call, no email, nothing. They just went silent. Then, they decided on their own to drop it off at the end of the next day when no one was around. By the time it was found, the cake had gone bad sitting outside.
To top it all off, the cake looked nothing like the picture I ordered. It was a total mess.
When I contacted customer support to explain how much this hurt, the response was incredibly cold. It was just a "nothing we can do" attitude followed by a robotic, scripted apology. It’s honestly shocking. You trust these people with your special moments, they ruin every single part of the process, and then they act like it’s no big deal.
They don't care about the people behind the orders. Save yourself the frustration and the heartbreak—don't use this app.
I paid extra for express delivery to make sure the cake arrived on time for a special day. They missed the date entirely. No phone call, no email, nothing. They just went silent. Then, they decided on their own to drop it off at the end of the next day when no one was around. By the time it was found, the cake had gone bad sitting outside.
To top it all off, the cake looked nothing like the picture I ordered. It was a total mess.
When I contacted customer support to explain how much this hurt, the response was incredibly cold. It was just a "nothing we can do" attitude followed by a robotic, scripted apology. It’s honestly shocking. You trust these people with your special moments, they ruin every single part of the process, and then they act like it’s no big deal.
They don't care about the people behind the orders. Save yourself the frustration and the heartbreak—don't use this app.
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Don’t ever use this service. Worst experience !!!
I ordered cake and flower for Mother’s Day. But I had to call 4 times to escalate and they delivered in night 7 PM and flowers were all dried up and cake was horrible taste and they didn’t even any message on the cake. I will not recommend anyone use this service again.
The worst ever experience.
An honest review.
This happened in 2021, but I didn’t care to leave a review at that time. Saw this app accidentally today and all those unpleasant memories came back to me and I thought I better write a review and save at least one soul from experiencing the same thing.
I ordered a lot of stuff from winni for my girlfriend (including plushies, chocolates, flowers, a cake, there was more, but not listing everything) to be delivered at 14th February. I was in another country so delivery was the only option for me. I ordered early to avoid any possible problems. And I ordered the best and most expensive things that were available because my girlfriend deserves the best.
14th February. Nothing happened. Support said the stuff was delivered. My girlfriend said otherwise. And of course don’t even dream about getting a refund. Just threw a lot of money in the trash.
I see some positive reviews and I see negative ones as well. As I understand it’s just a gamble. If you wanna play Russian roulette go ahead and order. If not - stay away from these frauds.
Thank you Winni for ruining my Valentine’s Day 5 years ago. I hope whoever was at fault gets what they deserve, whether it’s the delivery guy who might have stolen it or anyone else responsible.
This happened in 2021, but I didn’t care to leave a review at that time. Saw this app accidentally today and all those unpleasant memories came back to me and I thought I better write a review and save at least one soul from experiencing the same thing.
I ordered a lot of stuff from winni for my girlfriend (including plushies, chocolates, flowers, a cake, there was more, but not listing everything) to be delivered at 14th February. I was in another country so delivery was the only option for me. I ordered early to avoid any possible problems. And I ordered the best and most expensive things that were available because my girlfriend deserves the best.
14th February. Nothing happened. Support said the stuff was delivered. My girlfriend said otherwise. And of course don’t even dream about getting a refund. Just threw a lot of money in the trash.
I see some positive reviews and I see negative ones as well. As I understand it’s just a gamble. If you wanna play Russian roulette go ahead and order. If not - stay away from these frauds.
Thank you Winni for ruining my Valentine’s Day 5 years ago. I hope whoever was at fault gets what they deserve, whether it’s the delivery guy who might have stolen it or anyone else responsible.
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Worst experience
Guys do not order from this app.. quality of cake was so poor.. and it’s looks like it was made months ago and it’s not even clean.. and they customer service is poor too they do not provide any proper details and executives rude too.. please save your money guys.. do not ever purchase anything from this app.. too costly and poor quality!
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Pinder
Worst app ever , waste of money . I had twice really bad experience with them . Doesn’t matter how early you placed your order . They always delivered cake after many days . The date you choose for delivery its not matter to them . They want to deliver your cake when they want doesn’t matter to them which date you choose. Charging money for express delivery and send a cake after 2 or 3 days which date you choose . Spoiling people’s day and time and money.
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