Consistently works as needed
I have been using this service for about 15 years. It always works. Customer service is exceptional.
Great service and great customer service
I’ve been using this service for 8yrs and I just signed up for another two. Fast servers and lots of servers world wide.
Response from developer
Thank you so much!!
Stanley and Mike
Stanley and Mike couldn’t have been more patient and professional in successfully resolving my issue
Positive experience for more than seven years!
I have been using WiTopia in China for the past seven years. It has been extremely helpful in allowing me to access websites I need for work, personal banking, and content that is usually blocked here.
I have recently run into some issues with my iPad not connecting to the VPN anymore, but Stan with WiTopia was very prompt and helpful in walking me through the steps online so that I could get reconnected. I really appreciate this timely and personalized help!
I have recently run into some issues with my iPad not connecting to the VPN anymore, but Stan with WiTopia was very prompt and helpful in walking me through the steps online so that I could get reconnected. I really appreciate this timely and personalized help!
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Response from developer
Thank you so much for the in-depth Review!!!
Excellent email responsive
Stan and Mike, in Customer Support, both recently helped me to solve a sign-in issue that I was having with the configuration of one of my laptops. The issue was somewhat complex, and they solved it with ease through several emails. Response times were very prompt, and each of their communication was appropriately robust so that I could address my need. I highly recommend personalVPN as a service.
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Response from developer
Thanks, Jerry! Will let them know.
6 Star Support
I’m a long time customer in Australia and a software guy by trade. On the rare occasions I have issues the support team are always top notch. Today it was Stanley who got me back up and running in no time. Very patient. Very skilful. Thank you 🙏
Long time user
Very happy with Witopia. I travel the world and use this service. Customer service is fast and reliable. I’m a long time user and will continue to be.
Response from developer
Thank you!!!!
Not recommended
Bought a 3 year subscription and installed on iPad and iPhone and it’s impossible to get it working or to contact support. Website also not working. Do not recommend.
Really EZ
A snap to download, install, and genuinely easy to run. Free Wi-Fi is so ubiquitous, but so are the people who would love to access your personal information and bank accounts. I’ve used Witopia for years while traveling.
Response from developer
Thank you so much, Steph!
helpful and responsive staff
I had a hiccup with my billing, I reached out and received help from Mike. He quickly straightened out my account and all was well. Highly recommend!
Response from developer
That is great to hear! Thanks for letting us know.
Reliable product, great service.
Have been using WiTopia for many years and always found it to be a reliable product. Simple to install and connect. Of all the apps I have installed and had need to contact they are one of the most responsive.
Best coverage and most reliable
Used in China and many other places for many years. and when I’ve struggled to get a connection, the support service has been excellent!
Great service
No matter what the issue is Mike has always walked me through it with professionalism, knowledge, and patience. He’s super cool…🤠 I recommend Witopia to one and to all.
Response from developer
Thank you❤️
Reliable product, prompt support!
I’ve been using witopia’s vpn for over 5 years, and I can say they can always provide reliable services and prompt support. Special thanks to Mike, who just solved a problem for me!
Response from developer
Thank you!
Took my money but no service
I just tried to renew my subscription. They took my money but I keep being told that I have no active service. I WANT A REFUND!
Response from developer
We wouldn’t do that. What is your ticket number. Who are you talking to?
Good product
I have used Witopia on Mac Desktop and on my iphone for years. I had been having problems wth the app, so I looked into configuring the iPhone’s native VPN with ipsec. Well, I didn’t find online instructions to be very helpful, but support’s Mike hung out with me in desktop Chat for over 1.5 hours until I. configured successfully. So, good product (sometimes I have to change the location due to local disasters, but that’s OK; best to move around for security), great customer service, online instructions are eh.
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Response from developer
Thanks!
Simple, Secure, Reliable
Used WiTopia for a long time and only have good things to say. Customer Service is great and the service they provide is top notch. Interface is simple and they always provide options for customization.
Response from developer
Thank you!
Buggy
When left on the system wont easily turn off - continues to come back with error messages. Then to get it to switch off you sometimes have to delete the VPN in the settings and reset it up again.
Response from developer
Hi. That doesn’t sound right at all so I’m sure we could resolve. Have you contacted support? That can get to the bottom of what is happening for sure!
Was working well before
Was working perfectly until the last update; now, when i open the app, it automatically tries to connect me to a VPN and loads indefinitely.
Too bad that update happened because i really enjoyed using it before but now it just doesn't work anymore.
I'm sure another update would fix that tho
Too bad that update happened because i really enjoyed using it before but now it just doesn't work anymore.
I'm sure another update would fix that tho
Response from developer
Hi. It could just be some bad data the iPhone cached. Have you tried a restart of device? Feel free to contact our support team too! I’m sure they can help.
Peace of mind
Having this app works great as a safety feature. More important is the ability to safely travel the world and not fear hackers.
