Free trial promised, charged immediately
I genuinely like the app, which makes this experience even more disappointing.
When I subscribed, I was explicitly offered a 2-week free trial, but my card was charged for the full annual subscription immediately. I have a screenshot clearly showing the free-trial offer.
I was actually planning to keep the subscription and pay after the trial. I simply didn’t have the money available for an annual subscription at that moment, which is exactly why I agreed to a FREE trial.
I contacted WordUp support asking for a refund. Instead of addressing the issue, they sent instructions for cancelling through Apple. Cancelling only prevents renewal next year — it does not return the money already charged. I explained this in my reply and received no response.
At this point, I no longer want the subscription. I just want my money back.
I went from liking the app and intending to become a paying customer to no longer trusting this company. Offering a free trial, charging immediately, and then failing to properly address the issue feels incredibly dishonest and misleading.
When I subscribed, I was explicitly offered a 2-week free trial, but my card was charged for the full annual subscription immediately. I have a screenshot clearly showing the free-trial offer.
I was actually planning to keep the subscription and pay after the trial. I simply didn’t have the money available for an annual subscription at that moment, which is exactly why I agreed to a FREE trial.
I contacted WordUp support asking for a refund. Instead of addressing the issue, they sent instructions for cancelling through Apple. Cancelling only prevents renewal next year — it does not return the money already charged. I explained this in my reply and received no response.
At this point, I no longer want the subscription. I just want my money back.
I went from liking the app and intending to become a paying customer to no longer trusting this company. Offering a free trial, charging immediately, and then failing to properly address the issue feels incredibly dishonest and misleading.
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没有找到复习练习界面
复习练习界面在哪里呢？没有触发了
The function of add a note is useless
I’ve been using this app for a half year. For recalling my memories, this app is best ever.
I’d like to ask one modification for this app. When I add a note in every words, it is sometimes vanished maybe after I use sync button. Can you deal with this defect?
I’d like to ask one modification for this app. When I add a note in every words, it is sometimes vanished maybe after I use sync button. Can you deal with this defect?
Response from developer
Thank you for sharing your feedback with us. Rest assured, we will pass on your suggestions to our development team for their consideration and potential inclusion in upcoming updates
Fake "Free Trial" – No Warning, No Refund, No Support
The app shows a button offering a "2‑week free trial," but if you've ever used a trial before (even years ago), it charges you immediately without any warning. I clicked in good faith and was charged right away. No notification, no eligibility check, no heads-up.
I contacted support – no reply. Apple refused a refund because the issue is with the app's misleading interface.
So the app gets to show a misleading button, take your money, and ignore your requests.
My advice: If you have EVER used this app before, do NOT click any "free trial" button. You will be charged instantly.
WordUp – please fix your interface. Warn users before charging them. This is not how honest apps behave.
I contacted support – no reply. Apple refused a refund because the issue is with the app's misleading interface.
So the app gets to show a misleading button, take your money, and ignore your requests.
My advice: If you have EVER used this app before, do NOT click any "free trial" button. You will be charged instantly.
WordUp – please fix your interface. Warn users before charging them. This is not how honest apps behave.
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Response from developer
Thank you for bringing this to our attention. We apologize for the frustration and understand your concern regarding the trial offer display. We are escalating this feedback directly to our product and design team to improve our subscription screens so that user eligibility is checked before purchase, preventing misleading offers.
Hud
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