WorkWave Route Manager User Reviews

Customer Experience

Positive experience31.7% of reviews
Neutral14.6% of reviews
Negative experience53.7% of reviews

~ Based on 41 written reviews from the US App Store.

What users say

Is WorkWave Route Manager Safe?

WorkWave Route Manager appears safe based on user ratings. AppsHunter Safety Score for WorkWave Route Manager is 88/100.

This assessment is based on 1,221 user ratings, with an App Store average of 4.4/5.

Safety Analysis

85.4% of ratings point to a safe experience
3.8% of ratings suggest some concerns
10.8% of ratings point to a risky experience

~ Based on 1,221 App Store ratings for WorkWave Route Manager.

Is WorkWave Route Manager Legit?

WorkWave Route Manager appears to be a legitimate app. AppsHunter Legitimacy Score for WorkWave Route Manager is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Thieves, literal vultures.

This is a useless app. It does literally nothing. It’s set up to look like it does something, but it does nothing and you have to take a college course in order to supposedly use an app that does nothing.

Barely Functional

We NEED our drivers be able to see our depots in the app. It’s crazy that that’s not a native function. It uses Google Maps and the desktop dispatcher version uses HERE maps so I get it but not having the choice or including a function for our drivers to see our depots almost kills the functionality. Cmon
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Your app is broken

You took the arrow off and the drop down dont work. Horrible update

Cmon guys

Latest update on ios still has glitches. Any address with a unit number will have a “(“ at the end of the google maps pin that needs to be manually deleted. And now the photo for each delivery will not latch the first time. I have to click “add image” twice for the photo to appear.

New update is has issues

I use this app daily for work but since the latest update (Oct 30, 2024) the app for me is having issues after taking a photo. It does not show the option to use the photo nor does it show up in the photos library unless I cancel out of taking a photo and try again. The photo then shows up in my list of photos to choose. Doing this process also sometimes has cancelling out of the photo go all the way out of the delivery I’m on and show that I haven’t even “arrived” yet at the delivery I had previously already clicked “arrived” on.

Please fix these issues as it has caused many missed deliveries or throw out the order of deliveries.

Thx
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Needs tweaking

Straightforward system that’s easy to use but needs to be updated more frequently and routing more accurately

Place to Place

Just started a new delivery route, in unfamiliar territory and it’s it’s been spot on for me

Finger slip

This app is ok but since using it for a about 2 months now I believe the “start route/end route” should not be anywhere near the bottom of the screen. It is really simple to hit that while using the iPhone and needing to swipe up to change between apps when in a hurry. Or when not in a hurry. It just happens. And it happens too many times. I know it gives you another option to close out your route and agreeing to a time, but to deal with that even 5 times a day is too many times. A top location or even a drop down top location would be better for something like this.
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Latest update slows everything

The latest update on ios makes everything super slow. Have to wait 2-3 seconds between hitting end route to when you can actually swipe away maps and go back to workwave app. Then in the app it takes another 2-3 seconds to be able to interact with the menu aka the orders. When switching from the app to the map screen (happens on google maps and apple maps), the screen takes sometimes up to 10 seconds to load correctly. No this is not my phone problem as no other app causes my phone to behave this way. It only happens when WW is running. The previous build had none of these problems on the same phone and worked fine. So something in the code is causing this. I like the app and hope this can be resolved.
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Cannot rely on Coordinates from the app or correct time

This app will dump you in the middle of a school, constantly brings up the incorrect gps coordinates, needs to be double checked and searched in whatever map app you use and to kick it off, any time over 10 minutes is 5 minutes off and anything over 20 minutes is 15-20 off. It never pulls the right gps information any more and no longer updates the correct times. It’s never been good but now it’s straight bad. This app is missing off roughly 3 hours of time per shift of 8 hrs or more.
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Driver

Abuse of private life on your own phone. All misleading, you let an app control your route, hours, delays, etc… This is when AI takes over as imposed by your director. Perfect when you want to be slowed down….on purpose. By the way it’s illegal to drive with a phone in hands. Crashes and unable/impossible to open on IOS 16.1….pure junk…try to work with such garbage app imposed by some pencil pusher with too much free time on his hands.
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Crushing a lot

After the last update the app is not working anymore, every time I log in it kicks me out.

No way to add stops on the phone app and app is buggy.

There is not an option to add stops while on the go. Also if find that during my route my destination will change randomly and take me somewhere that’s not even on the schedule and even sometimes try to take me to a different credentials state.

good app

one thing that would be nice is a section for drivers notes. Its not all the time the same driver gets the same pickups and drop offs. If there are notes that can help the next driver down the line such as enter from a certain direction, various landmarks etc would help immensely

Technical problem

Worst app ever

Great App Great Company

I love this WorkWave app. It helps me with my day-to-day and I couldn’t speak more highly about how much money and time it saved me. Route Manager is great!

Update bugs and fixes

Guys the app is crashing and logging me out and it has multiple times in a day and it has done until my route disappeared once I logged back in . please it needs an update

Directions

Takes too long to give directions,directions given are too roundabout if where you’re going is across the street it will take you five blocks around to get to address across the street

Laggyyy

I have to keep closing app for it to work properly super annoyed

Worst ever

Sends drivers to the wrong address every single day!!