Unable to contact support, cards do not load to xBloom machine
The "App Support" email address bounces. Here is what I attempted to email to the support team. Unless I can get it working, I have to give it a "non-functional" 1-star review. That said, I would rather be helpful and fix the issue.
I love the [idea of] the app. I have a small coffee Roastery and we want to sell xBloom pods. We have xBloom machines and have also sold a few to some of our customers. We have the RFID card materials. However, because we have Mac computers I was unable to install the xBloom supplied or RFID card writer software (Windows exe files). I found this app online, installed it, imported a recipe, loaded a card, and everything looked great!
However, after creating our first sample card, it does not appear to load onto the device. I noticed that the XID field is missing and don’t see any way to find that. Help! Is there something we need to do when saving the recipe that we are building to ensure that it gets populated or approved with an XID number? The share link from the xBloom app after creating a new recipe pulls up just fine online. Thanks!
I love the [idea of] the app. I have a small coffee Roastery and we want to sell xBloom pods. We have xBloom machines and have also sold a few to some of our customers. We have the RFID card materials. However, because we have Mac computers I was unable to install the xBloom supplied or RFID card writer software (Windows exe files). I found this app online, installed it, imported a recipe, loaded a card, and everything looked great!
However, after creating our first sample card, it does not appear to load onto the device. I noticed that the XID field is missing and don’t see any way to find that. Help! Is there something we need to do when saving the recipe that we are building to ensure that it gets populated or approved with an XID number? The share link from the xBloom app after creating a new recipe pulls up just fine online. Thanks!
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