
Xiaomai Brand Global
f2w industrial exp. platform
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What's New in Xiaomai Brand Global
1.8.0
September 26, 2026
This update brings a full upgrade to the ticket experience: Clearer submission: issue descriptions support line breaks and richer formatting; fill in Background, Description, and Purpose separately; prompts are configurable; attachments up to 50 MB. More detailed types: Complaints and Suggestions are separated; “Digital Requirements” is added; business type options adjusted. New ticket: Internal employees can fill in issue module, urgency, and expected completion time; external customers must fill in urgency and expected completion time. Status adjustment: “Closed” is changed to “Canceled”. Distribution optimization: When distributing external customer tickets, an issue module must be selected; VP line and VP owner are no longer shown during distribution; distribution dialog fields optimized. More flexible handling: Assisted handling and escalated handling are supported; tags such as “Key Focus” can be added and filtered; Service Hall staff can change urgency. Stricter completion: Tickets are automatically confirmed as completed after 24 hours; after confirmation, the submitter can raise an objection; Service Hall can handle objections and decide whether to keep the ticket pending completion or move it back to in progress; completed tickets show total time spent, e.g. XX days XX hours. More timely reminders: WeCom and App now support message push; push intervals, push frequency, and alerts are configurable by rules. Easier viewing: Ticket progress is fully shown by default and can be collapsed, with 5 items kept after collapsing; submitter information is moved down in ticket details; status badge counts and removal rules optimized. Permissions and filters: Except for Service Hall admins, staff from each business team can view tickets submitted by their own team; new filters include issue module, tags, and whether there is an objection; submitting department and handling department support selecting a specific person; VP line removed; PC adds issue type, business type, Submitted by Me, and Handled by Me. More comprehensive reports: Administrators can now view reports on mobile. Task handling: A new switch is added to link meeting minutes and automatically process meeting content.
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