Connection problems
I have to reset my LEDs everytime I want to use the app and it won’t connect. Everything is up to date and I’ve tried everything but it’s takes 20+ minutes for me to get them to connect every time. I have to unplug them and replug them back in a number of times because it will connect and every time I close the app they disconnect.
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Terrible customer service
I ordered outdoor lights scheduled to be delivered on December 2nd, but they were never delivered due to an “insufficient address” issue. Since that day, I have been trying to contact customer service multiple times and I have received no response at all.
I am extremely disappointed with the lack of communication and support. I just want my refund.
I am extremely disappointed with the lack of communication and support. I just want my refund.
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Trouble getting lights to reset
These lights are definitely not worth the headache
Permanent outdoor lights controls
The app works pretty well with a few exceptions. This review only pertains only to my experience controlling the permanent outdoor lights.
I would like to be able to access the lights from further away. It’s frustrating if I have to stand 10 feet away from the controllers to make any changes. A wifi bridge would be helpful.
I’d like to be able to change a graffiti after it is saved. As it is now, if you save one and then later realize one light is in the wrong place, you have to completely start over.
I’d like to be able to design & save graffiti when not connected to the lights.
The dot spacing when designing graffiti needs to be larger and further apart because it’s really hard to tap the correct light when making patterns.
I would like a button for pure white when designing graffiti. The pure white mode toggle is great except for when I don’t want all the lights the same color.
Lastly, a timer or schedule for the lights to turn on and off would be great.
I would like to be able to access the lights from further away. It’s frustrating if I have to stand 10 feet away from the controllers to make any changes. A wifi bridge would be helpful.
I’d like to be able to change a graffiti after it is saved. As it is now, if you save one and then later realize one light is in the wrong place, you have to completely start over.
I’d like to be able to design & save graffiti when not connected to the lights.
The dot spacing when designing graffiti needs to be larger and further apart because it’s really hard to tap the correct light when making patterns.
I would like a button for pure white when designing graffiti. The pure white mode toggle is great except for when I don’t want all the lights the same color.
Lastly, a timer or schedule for the lights to turn on and off would be great.
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Broken
Don’t bother with this cheap rubbish
Apps Buggy
It’s so hard to use the app, like it’ll freeze and it took forever to even have the update be able to take place. I’m very disappointed in this app, yet the product is good.
Why
No lab control and I can’t connect it to my 3rd party app homey that controls my devices
Rgbic led lights
My leds don’t want to connect to my app I’ve tried everything in the book it is still not working I would rather get govee rgbic led lights
Can’t login
Can’t login with account from yeelight classic, app says wrong phone number
These don’t compare
I purchased 2 sets of the 100 ft outdoor lights at a decent price. Only one set would reset and pair correctly. I contacted support via email and all they told me was how to reset and pair. I finally gave up trying to get help. These lights will only turn on and off when you are close to them. There is no way to set a timer. There is only one Christmas setting and very few pre-programmed light funtions. There is absolutely no instructions via youtube or social media for these particular lights. I have the Govee lights on another house and these just don’t compare. I’m requesting to return the set that is not working. Wish me luck.
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Privacy settings suspect
The whole is app is pretty sus in terms of privacy. It requires access to a whole host of information that has nothing to do with lights including access to location. They even tell you this as soon as you open the app and your only option to either accept or exit the app. This is shameful and has put me off the whole thing. The cubes are super expensive but I’ve decided to sell all the 18 that I bought. My privacy is more valuable.
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Yeelight customer support
Yeelight customer support is not answering my emails about return/refund.
Response from developer
We apologize for the inconvenience you have experienced with our customer support. To assist you further and look into this matter, could you please provide us with your email address or any other relevant credentials? This will enable us to check our system and address your concerns promptly.
Problems fixed, features still lacking
The developer addresses my previous issue with the firmware, so kudos for that.
For the cost of the cubes though, we need more features. We should be able to have live scrolling messages, pull data to display from web sources like weather and sports scores, savable scenes, and at the very least a 12 hour format clock.
We need more features to make spending literal hundreds of dollars be worth it.
For the cost of the cubes though, we need more features. We should be able to have live scrolling messages, pull data to display from web sources like weather and sports scores, savable scenes, and at the very least a 12 hour format clock.
We need more features to make spending literal hundreds of dollars be worth it.
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Response from developer
We apologize for any inconvenience caused. You can first uninstall and reinstall the software and log in again to avoid this issue. We are currently fixing this issue, and a new version of the application is being tested and will be launched this week
Worst app I’ve had
After 15 years on the App Store, this one is by far the worst I’ve had. Nothing works, not even binding an account using your Apple ID.
Response from developer
We sincerely apologize for any inconvenience you've experienced.
Latest update does not work with Cubes
Latest update says there’s a firmware update for Cubes, but the firmware update screen is blank, saying there’s no updates. Have tried commenting in the group and messaging Yeelight directly. It’s been almost a week, with zero response. Support for this company leaves A LOT to be desired.
Response from developer
We apologize for any inconvenience caused. You can first uninstall and reinstall the software and log in again to avoid this issue. We are currently fixing this issue, and a new version of the application is being tested and will be launched this week
Does not work
This new app does not work with the cubes. If you try to edit a cube stack, it tells you that you need to update the firmware and forces you to the firmware update page. However the firmware update page says that firmware is current. Therefore, you end up in an endless loop. I tried rebooting the cubes, reinstalling the app, heck I tried deleting and re-adding them. Nothing. And now I can’t have a clock since I can’t get to the page to edit that.
I would not recommend anyone update to this. Mostly i would not recommend anyone buy the cubes.
I would not recommend anyone update to this. Mostly i would not recommend anyone buy the cubes.
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After update doesn’t connect anymore!!!
!!!!
Response from developer
We apologize for any inconvenience caused. You can first uninstall and reinstall the software and log in again to avoid this issue. We are currently fixing this issue, and a new version of the application is being tested and will be launched this week.
No support. Decide won’t pair and app is not helping.
My device successfully connects to network but pairing fails with error:
Error code (1021815) Device networking failed The operation couldn’t be completed. (HAPErrorDomai
There’s no support as link in the App Store opens Chinese website which slides t have support option even if you use Translate.
Error code (1021815) Device networking failed The operation couldn’t be completed. (HAPErrorDomai
There’s no support as link in the App Store opens Chinese website which slides t have support option even if you use Translate.
