Not worth downloading
My email wasn’t recognized & than I entered as a guest & no schedule either. I think this app got forgotten about….
Horrible
It’s blank everything is blank I just downloaded this so I could have quick access to the pool schedule and no mater what I tap everything is blank there no information there’s not even hours of operation
Pls fix
Create account page keeps saying it can’t find my email?
Worst app l have ever seen
I love the Y, but who on earth built this app?? It is absolutely full of bugs. Making reservations is nearly impossible and that in a time where Covid already makes things so bad.
Y: fire your current software builder and hire a company that knows what they are doing.
Y: fire your current software builder and hire a company that knows what they are doing.
Annoying flag
Cant get rid of notification flag on app icon despite having no notifications.
No pin sent
The problem of a pin not being sent still persists from reading older reviews. The staff at the front desk are unaware that the app has problems and cannot issue a PIN that will allow you to book gym time. Useless app
Worst app !
This app is GARBAGE !!! nothing works on it, doesn’t send PIN number. Save yourself the troubles and just login on a computer and book your appointment on a desktop if you can. Because this app doesn’t even function. And clearly based off its 1.3 rating they don’t care to fix it.
Argh! Grrr!
Such a slow, disappointing and difficult to use app. Looks to be designed and packaged as a templated fitness booking app, and fails miserably as the result.
Trying to book a swim session and keep getting poorly written and/or strange “unable to get university data” errors. Huh. Wasn’t aware the y was a university.
The y likely spent a whack of money on this, which is possibly the result of poor and or rushed vetting on their part to get something in place during covid times . That’s unfortunate, But the real shame is the company responsible for this dumpster fire of an app. To them: the reviews are terrible and others I’ve spoken to (including y staff) agree this is junk. Do the right thing: Fix the problems. Make it work properly.
Trying to book a swim session and keep getting poorly written and/or strange “unable to get university data” errors. Huh. Wasn’t aware the y was a university.
The y likely spent a whack of money on this, which is possibly the result of poor and or rushed vetting on their part to get something in place during covid times . That’s unfortunate, But the real shame is the company responsible for this dumpster fire of an app. To them: the reviews are terrible and others I’ve spoken to (including y staff) agree this is junk. Do the right thing: Fix the problems. Make it work properly.
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Awful app
Doesn’t allow me to simply login, after saying it sent a PIN number to my email, never sent it and I’m unable to login
Frustrating
Abysmal app, constantly spits you out and crashes. Not sure how the dev team hasn’t managed to patch simple bugs such as login loop, reservation crashes, etc
😢
Truly a horrific app.
Terrible designed app
My first time reviewing an app - but I felt I had to make an exception for this piece of garbage. Terribly designed, non-intuitive, too many redundant selections and overly complicated. If it weren’t for the fact that you are forced to use this - it would be in the trash!
useless
This app is infuriating. thinks i’m logged in when i’m not then then i try it says my account isn’t recognized. went to desktop Y site and tried to create account and it says account already exists. round in circles. tried to reset password and again says i’m not a registered account. beyond ridiculous and i can’t make a reservation for a membership i just signed up for. big fail for the YMCA on this
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Slow, glitches, stressful
This app is very slow, and causes a lot of anxiety around booking a reservation at the gym, often freezing and unable to withstand the high volume of users. I’ve found it very stressful to use.
Worst app ever developed?
It’s hard to believe how bad this is. If it was possible to rate it using negative numbers I would. Made worse is that it says if you have trouble call, but the phone is only answered until 3:30!!! Useless. There is an online video on how to use it, but it doesn’t show anything- just still shots of the phone with the app on the screen. Honestly, whoever is responsible for this mess should be in another line of work. The worst app I have ever used, period. Did I say it was bad? It’s worse.
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Impossible to reserve
I’ve been trying to get a swim reservation for 3 weeks now. I try reserve at exactly the time required to allow for 48 hours advance time. And even if I press on “reserve” exactly to the second of the time I want (+48 hours) equipment is ALWAYS reserved already. I appreciate that the Y is doing a great job being opened but it is obvious that some people are reserving without the app. So I don’t understand the point of the app.
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Seriously?
At this point the only way to access the Y is to make a reservation through the app. But the app won’t even let me log in. So basically I have a membership and no way to use it.
Useless
So incredibly annoying I’m paying for a Y membership but I can’t even use the damn app, can’t reserve gym times have asked several times know and nobody can fix it! Why I am paying for a gym I can’t use? Pretty frustrating 😤🤬
Avoid the Y facility and app
This is a terrible app with matching facilities. The app constantly switches to the gym you don’t want to partake in. Pair that with the terrible service from their facility and it’s just an overall mess.
Terrible app design
This is the worst app I’ve ever seen! What ever you click on takes you to the same page and asks for account and then you put your account and it doesn’t do anything!
