Ytel

Ytel puts your contact center in your pocket. Monitor live calls, manage agents, and track campaign performance from anywhere — with the same real-time data your team sees on the desktop. MONITOR LIVE OPERATIONS See active calls, agent status, and queue activity as it happens. LISTEN IN Listen to live agent calls, and barge in when a call needs help, to coach and quality-check your team. MANAGE YOUR TEAM View agent status in real time, review time clock entries, adjust pause codes and shifts, and manage agent groups and seats. RUN CAMPAIGNS Track campaign summaries, dial levels, and hopper status. Manage data lists, recycling rules, DNC entries, and filters without waiting to get back to a desk. REPORTING THAT TRAVELS Inbound and outbound reports, agent performance and time detail, call logs, and transfer reports — with scheduled reporting jobs and exports. CONTACTS AND NUMBERS Search and manage contacts, upload lists, configure caller ID, inbound queues, call menus, and voicemail. ASK CORA Cora, the built-in AI assistant, answers questions about your contact center and how to use Ytel. Ytel is a cloud contact center platform for teams running inbound, outbound, and blended operations. Requires an active Ytel account.