Failure
Inaccurate information
Response from developer
Unfortunately, your review does not provide enough information for us or other users to evaluate the issue being reported. We maintain information for millions of products, and claims regarding ingredient mismatches require specific details to be properly assessed. Please update your review with tangible supporting information, so that we can investigate further.
The best food product scanner! ⭐⭐⭐⭐⭐
Response from developer
Thanks for your kind review.
App does no work
Response from developer
Thank you so much for your feedback! We truly appreciate you taking the time to share your experience with us. Our goal is to fully support all U.S. food product barcodes, and while we already cover a large portion of the market, we’re actively expanding and improving our database every single day. In our latest update, we’ve introduced a new system that automatically backlogs failed scans. This means that every product that doesn’t scan successfully is sent to our servers and added within the next 24 hours. Our current success rate is already very high — and it continues to improve constantly. As a community-driven platform, you are an important part of that growth, and every scan you make helps us make the app better for everyone. As for the history feature, that’s a fantastic suggestion — and we’re excited to share that it’s already planned for upcoming updates! Thank you for being part of our journey, and we’re committed to making the app better and better for you.
Doesn’t work
Response from developer
Hello, Regarding the Barcode Scanning feature: Our goal is to fully support all U.S. food product barcodes, and while we already cover a large portion of the market, we’re still actively expanding and improving our database every day. Regarding the Label Scanning feature (where you scan the ingredient list): This tool uses a live camera feed, so the rating may fluctuate for 2–3 seconds while the system stabilizes, as explained in the app. During this brief moment, you may see the rating shift—for example, from an A to a C—before it settles on the final result. This is normal, and once the scan stabilizes, the rating will remain consistent. You can tap on any ingredient to see exactly why a product receives an A, B, or C. This includes explanations, potential side effects, U.S. regulations, and references from global health authorities. There should be no inconsistencies when analyzing the same product as long as the full ingredient list is captured correctly (you can verify this on-screen). However, occasional issues may occur if the text isn’t fully recognized, such as: • Text wrapping around curved or folded packaging • Using the wrong language setting for text detection Please check the language setting in the bottom-right corner. Since we support multiple languages, the Reader will only recognize the selected language. For example, if it’s set to French, it may not detect English ingredients correctly. We truly appreciate your feedback. We’re continuously working to improve the clarity, accuracy, and overall reliability of the scanning experience.
