Player Feedback: Premium Prices Should Reflect Game Quality
I understand that the pricing reflects today’s gaming market, and I don’t mind paying for a game I enjoy. However, the quality of the experience should reflect what players are being asked to spend.
Several basic issues have remained unresolved since the game’s early days:
* Profile pictures randomly change, including those of guild members.
* Deleted Whisper conversations repeatedly reappear.
* Excessive world chat channels make communication unnecessarily complicated.
* Customer support often lacks timely, meaningful responses or follow-up.
While these may seem like minor issues, they collectively affect the player experience and raise questions about development priorities.
I encourage the team to give the same attention to improving functionality, stability, and customer support as it does to monetization.
Please receive this as constructive feedback from a loyal player who genuinely wants Yummy Haven to succeed.
Players who invest in your game deserve an experience that reflects that investment.
Super fun
AWESOME
….
Pk
Guild shop doesn’t work
Response from developer
Hello! We're very sorry for any negative experience you may have had while playing the game. Our development team is working hard to resolve these issues as quickly as possible, and we'll continue optimizing the game to reduce the chances of similar issues occurring in the future. We're committed to providing the better experience for every player. If you encounter any issues or have any suggestions, please feel free to contact us on Facebook: https://www.facebook.com/profile.php?id=61568013771206
Not worth it
Can’t even sign into the game
Response from developer
"Hi, we're sorry to hear that you're unable to sign into the game. Please contact us via Facebook and we'll do our best to help resolve the issue. We've also prepared a small reward for you as compensation for the inconvenience: https://www.facebook.com/profile.php?id=61568013771206"
A few hiccups, but otherwise fun!
Other than that, though. It’s interesting and I’ll see if I can donate my cake if I win one.
Response from developer
"Hello! Thank you for your kind review and support! We'll continue working hard to make Yummy Haven even better and live up to the love and support of every Dessertier. If you have any specific suggestions or feedback, we'd love to hear from you! Please feel free to contact us on Facebook: https://www.facebook.com/profile.php?id=61568013771206"
Real or fake
Response from developer
Yes, the real dessert rewards are genuine. During special in-game events, players have a chance to receive a real dessert, but it is not guaranteed every time you make a dessert in the game. We hope this helps clarify how the event works!
SCAM
No rewards
Response from developer
Dear Dessertier,We completely understand your concern. Please rest assured that we have only deducted the abnormal resources generated by the email bug. Your legitimately accumulated game resources will absolutely not be affected.To ensure accuracy, we will re-verify the deduction details on your behalf to avoid any over-deduction. Kindly provide your account ID, and we will look into it and get back to you within 48 hours.Meanwhile, in order to maintain a fair and enjoyable experience for everyone, please note that according to the relevant provisions in our Terms of Service and Privacy Policy: https://games.bloks.com/agreement/privacy/, intentionally exploiting bugs to disrupt game balance may result in account suspension. Thank you for your understanding, and we wish you a pleasant gaming experience.
Glitchy Nightmare
Response from developer
Dear Dessertier,We completely understand your concern. Please rest assured that we have only deducted the abnormal resources generated by the email bug. Your legitimately accumulated game resources will absolutely not be affected.To ensure accuracy, we will re-verify the deduction details on your behalf to avoid any over-deduction. Kindly provide your account ID, and we will look into it and get back to you within 48 hours.Meanwhile, in order to maintain a fair and enjoyable experience for everyone, please note that according to the relevant provisions in our Terms of Service and Privacy Policy: https://games.bloks.com/agreement/privacy/, intentionally exploiting bugs to disrupt game balance may result in account suspension. Thank you for your understanding, and we wish you a pleasant gaming experience.
Purchased items Removed from Inventory - do not trust
Response from developer
Dear Dessert Chef,We completely understand your concern. Please rest assured that we have only deducted the abnormal resources generated by the email bug. Your legitimately accumulated game resources will absolutely not be affected.To ensure accuracy, we will re-verify the deduction details on your behalf to avoid any over-deduction. Kindly provide your account ID, and we will look into it and get back to you within 48 hours.Meanwhile, in order to maintain a fair and enjoyable experience for everyone, please note that according to the relevant provisions in our Terms of Service and Privacy Policy: https://games.bloks.com/agreement/privacy/, intentionally exploiting bugs to disrupt game balance may result in account suspension. Thank you for your understanding, and we wish you a pleasant gaming experience.
Love
Response from developer
"Hello! Thank you for your kind review and support! We'll continue working hard to make Yummy Haven even better and live up to the love and support of every Dessertier. If you have any specific suggestions or feedback, we'd love to hear from you! Please feel free to contact us on Facebook: https://www.facebook.com/profile.php?id=61568013771206"
Working
Response from developer
"Hi, we're sorry to hear that you're unable to load the game. Please contact us via Facebook and we'll do our best to help resolve the issue. We've also prepared a small reward for you as compensation for the inconvenience: https://www.facebook.com/profile.php?id=61568013771206"
Help
Got my cake
Response from developer
"Hello! Thank you for your kind review and support! We'll continue working hard to make Yummy Haven even better and live up to the love and support of every Dessertier. If you have any specific suggestions or feedback, we'd love to hear from you! Please feel free to contact us on Facebook: https://www.facebook.com/profile.php?id=61568013771206"
Didn’t give my friend her cake
Response from developer
"Hello! Thank you so much for helping Danielle get in touch with us. Unfortunately, Danielle’s cake was lost because the delivery service wasn’t able to deliver it or reach the recipient using the correct delivery information we provided. We’ve tried contacting the bakery and delivery service several times, but unfortunately, we haven’t received a response. We’ve now arranged a new delivery for Danielle. However, re-arranging the delivery means going through the verification, queueing, and delivery arrangement process again, so it may take a little time. We’ll do our very best to get the cake delivered as soon as possible. Thank you so much for your patience and understanding! If you have any other questions, please feel free to contact us at: dolaland@bloksgames.com"
Really good game
Response from developer
Hello! We're very sorry for the negative experience you had while installing. This issue has been resolved now! If you're willing to give us one more chance, please contact us on FB, we'd love to send you a little reward as compensation: https://www.facebook.com/profile.php?id=61568013771206
