Zepp User Reviews

Customer Experience

Positive experience46.3% of reviews
Neutral16.0% of reviews
Negative experience37.7% of reviews

~ Based on 2,817 written reviews from the US App Store.

What users say

Is Zepp Safe?

Zepp appears safe based on user ratings. AppsHunter Safety Score for Zepp is 92/100.

This assessment is based on 81,241 user ratings, with an App Store average of 4.6/5.

Safety Analysis

90.3% of ratings point to a safe experience
4.6% of ratings suggest some concerns
5.1% of ratings point to a risky experience

~ Based on 81,241 App Store ratings for Zepp.

Is Zepp Legit?

Zepp appears to be a legitimate app. AppsHunter Legitimacy Score for Zepp is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Great app & watch combo

Very happy with the Zepp app, tracks everything so well.

I also really appreciate the Aura sleep & relaxation features. I’m doing the 2 week trial, and I do think I am going to pay for the Premium when the trial ends. To me the best part is the guided breathing exercises. There is a pleasant male voice giving instructions & square or circular animations that correspond to the exercise and they are very helpful to some one such as myself who is fairly new to Breathwork. The screen also shows my current heart rate so I can see how the breathing exercises are affecting my heart. At the end, it finishes up with a line graph showing my heart rate during the 5 minute exercise. I have other Breathwork apps, but this is the only one that can show my heart rate as I am doing the breathing exercises.

My only request is that they offer more variety, as of now there are only 4 different exercises.

I’ve been with Amazfit & Zepp since 2018 when I bought my first sport watch, an Amazfit Bip. That watch finally gave out last month which prompted me to decide between another Amazfit or something else.

I am so pleased that the transition to a new Amazfit watch was seamless as far as the Zepp app is concerned; all my history going back 5 years has been retained. Very happy with my decision to stay with Zepp & Amazfit!
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No sleep date nor way to input it

Was working fine but then decided it would record one night. Worked for 10 days then so far two nights of data not recorded. No was to input manually. No response from feedback. Very poor. Watch (Bip6) records heart rate. But can’t say what resting HR is… Hybridcharge can’t be calculated without sleep data. 🤷🏼‍♂️
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Watch Got Water Blasted in Hawaii.!!?!?

Buttons non functional… need to completely DRY OUT ; to see if watch returns

Suggestion

I have one suggestion… body temperature please 🙏🏽

Good App But Some Health “Data” Tracking Unnecessary

I can see gray potential in the app, but there is a number of unnecessary health “data” tracking toggle requirements. Every single time I open the app it tries to force me to turn on every single health tracking toggle. I myself do not need every single one to be tracked. I only mainly want stress, or heart rate. To force every single person to turn on those is completely unnecessary and overwhelming. Not everyone does cycling, not everyone wants their steps tracked, not everyone wants to track their exercises, heart rate, etc..

Please fix this!!
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An sich super, wenn das tägliche entkoppeln nicht wäre

Die App ist super und die Bedienung ganz gut. Leider entkoppelt sich die Uhr dennoch 1-3 mal täglich so vom iPhone, dass auf der Uhr dann keine Benachrichtigung mehr angezeigt wird. Durch die Möglichkeit Remove kann man das zwar durch entkoppeln und wieder koppeln aktivieren, aber alle zuvor ausgewählten Apps für die Benachrichtigungen sind zurückgesetzt und ich muss wieder die ca 22 von 154 manuell auswählen, wenn ich nicht alle behalten möchte, um zB Akku zu sparen. Ich überlege schon, die Uhr (Amazfit BIP max) wieder zu retournieren, weil es echt nervig und mühselig ist. Wenn es funktioniert, ist die Bedienung vom Beantworten, löschen, Anrufe annehmen und führen echt sehr gut. Daher 4 Sterne, würde 5 geben, wenn das Problem mit täglichem wiederherstellen bei iOS gelöst wird. Habt ihr das Problem in Bearbeitung?
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Most common exercises missing

Why is there no machine leg extension, leg curl, hamstring curl, hip adductor / hip abductor exercises listed!!

These are the most common leg exercises everyone does. There’s a million exercises listed that no one in history has ever done, but none of the most common leg ones.

It makes no sense. Otherwise the app works well, but missing key exercises is bizarre
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Loving it

I’m 3 days into using the app. Set up was easy. Feedback is useful. The app is easy to interact with.

Clean

Extremely easy to learn to use with great functionality

User-friendly

This app is super easy to use. I love the training plans and coaching!

Pas facilitant votre aide aller au livre d instruction

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Cover iPhone clock

I like the app itself, but can’t stand that it covers the iPhone clock when you have a workout screen minimized. I need to know the time.

Amazing app for your watch

I found that that the Zepp app worked amazing for your watch and is quite easy to navigate and understand.

Sports

I am a middle schooler trying out for soccer and the Zepp app and watch have really helped me with my eating habits and my training. Knowing how many calories I’ve burned and how many I need really helps me. Keep up the good work!

It’s fine- but sleep tracking is inaccurate

Zepp logs a nap anytime you are sitting or relaxing, and it doesn’t allow you to delete the false naps unless you identify them the same day. Knowing it incorrectly detects naps all the time - I know that it can not accurately be quantifying my sleep.

Please make the sleep detection LESS sensitive and allow us to edit our data from previous days.
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Activity type tracking and ui

The ui for activity tracking and automatic tracking can be improved overall ui with other components like sleep can be fine-lined. Polish and will be able to compete with whoop, it has all the tools the company needs to just hone in on the product and software (amazefit helio)

What was this?

Ran a 5K watch said I did 21+ miles. I didn’t even travel that far. Cannot depend on this watch.

Love Zepp!

Great app & watch combo! Rivals Apple Watch in so many ways with some amazing extra features. I find myself relying on the Zepp app more & more because Apple doesn’t allow the “Stand” data from Amazfit watch to be shown in their health and fitness apps, the “edit data” is grayed out in the Apple Health app, meaning that I can’t even add it manually. I find that data to be extremely important for my health as a senior who has started to become more sedentary. (There are some other glaring ways that Apple favors their own watch but this to me is an obvious choice Apple made to not include valuable health data at the expense of their customers health).

I’ve been with Amazfit & Zepp since 2018 when I bought my first sport watch, an Amazfit Bip. That watch finally gave out last month during a walking workout. I was bummed but I had known it was about time for a new watch because the Zepp app updates over the years had been showing me all of the things the newer watches were capable of. I “briefly”considered an Apple Watch, but decided to stay with Zepp/Amazfit, and got an Active 2.

Very happy with my decision! Thanks Zepp & Amazfit!
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Good

Compared to me Polar Strap it is very accurate within a couple units. The main difference is the step counter which seems to show less than polar and apple phone. Still comparing that metric. Heart rate and calories seem very accurate. Food diary is good. I like the sleep log. So far I am very glad I purchased this device.
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No pairing

It does not pair with iPhone