Zeta Logistics

Zeta is shop to shop parcel delivery in Nigeria. You hand your parcel to a verified Zeta agent at a shop near you, or arrange with the agent to pick it up from you. It travels to an agent's shop in the receiver's local government area, and the receiver collects it there by showing a 6-digit pickup code sent by SMS. The app shows you every step and which agent is responsible for your parcel. HOW AN ORDER WORKS 1. Choose Send Package. Enter what you are sending, the pickup area, the receiver's name and phone number, and the delivery area. 2. See the delivery prices of the verified agents in your pickup area and choose the price you are willing to pay. 3. Pay the full delivery price up front, by card (processed by Paystack) or from your Zeta wallet. 4. Agents in your pickup area are offered the order. The first to accept gets it. If no agent accepts within 10 minutes, the order is cancelled and you are refunded automatically. You can also cancel for a full refund at any time before an agent accepts. 5. Bring the parcel to the agent's shop or hand it over at pickup. The agent may photograph it when taking possession. 6. Follow every step in the app: accepted, picked up, in transit, arrived, delivered. You can chat with the agents on your order, with text, photos and voice notes. 7. When the parcel arrives, the receiver gets an SMS with the destination shop's address and the pickup code, and collects the parcel by showing that code. If the parcel turns out heavier or bigger than what you paid for, the agent holding it can ask for a top-up; you pay it or decline it. If a delivery cannot continue, the agent starts a return, you confirm when you have the parcel back, and you are refunded. RECEIVE PACKAGE Expecting something from another town? Create the order and pay for it yourself; the pickup code comes to your own phone. The person sending it only has to drop the parcel at the agent shop that accepts the order; we text them the shop's address and the agent's phone number. SNAP AND GET PRICE Photograph your goods and let the verified agents in your pickup area send you their delivery prices before you commit to an order. WHO ZETA IS FOR - Traders and small businesses sending goods to customers in other towns and states. - Families sending parcels to relatives. - Anyone who prefers to hand a parcel to a known shop rather than to a stranger. THE ZETA WALLET The wallet is optional. It is a closed loop delivery wallet: you fund it by card, you spend it only on Zeta deliveries, and you can withdraw your own balance to your own Nigerian bank account (a small withdrawal fee applies). Refunds to the wallet arrive instantly. The wallet account is opened and operated by a licensed provider. Opening one asks once for your BVN, date of birth, gender and address, which go to the provider together with your name, phone and email for its identity check. Zeta does not use your BVN for anything else. Everything in Zeta works without a wallet: you can always pay by card. FOR AGENTS Agents are shop owners verified in person by a Zeta recruiter. In the app an agent publishes a price list (a delivery price per kind of item and route), accepts new orders, records possession of a parcel, finds the destination agent, confirms handoffs, verifies pickup codes and withdraws earnings to a bank account. FOR RECRUITERS Recruiters register new agents. They meet the shop owner, record the shop's position and the identity details in the app, and follow the recruit through verification. WHERE ZETA WORKS Zeta operates in Nigeria. An order can be placed wherever a verified agent has a shop in the pickup area, and the app shows you the agents and prices available for your route before you pay. Support is on WhatsApp: +234 812 223 5981. Terms: https://zeta.com.ng/terms Privacy: https://zeta.com.ng/privacy