Zillow Real Estate & Rentals User Reviews

Customer Experience

Positive experience30.4% of reviews
Neutral8.7% of reviews
Negative experience60.9% of reviews

~ Based on 1,917 written reviews from the US App Store.

What users say

Is Zillow Real Estate & Rentals Safe?

Zillow Real Estate & Rentals appears safe based on user ratings. AppsHunter Safety Score for Zillow Real Estate & Rentals is 96/100.

This assessment is based on 7,232,336 user ratings, with an App Store average of 4.8/5.

Safety Analysis

96.8% of ratings point to a safe experience
2.4% of ratings suggest some concerns
0.8% of ratings point to a risky experience

~ Based on 7,232,336 App Store ratings for Zillow Real Estate & Rentals.

Is Zillow Real Estate & Rentals Legit?

Zillow Real Estate & Rentals appears to be a legitimate app. AppsHunter Legitimacy Score for Zillow Real Estate & Rentals is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Tags

What happened to being able to add our on tags to saved homes?

Reese Johnson real estate agent

My husband and I used Reese Johnson for our recent sale of our manufactured home in grand Rivers Kentucky .. We give Reese Johnson five star’s he is very knowledgeable very friendly and caring. We had a problem with the refrigerator. I didn’t have to drive out there and take care of it. He took care of everything for us. When I am looking for real estate I will definitely contact Reese Johnson.
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Tags Option Missing

Was able to put description tags on my favorites but tags and the option to add them are completely missing. For example, I could add custom tag for listing saying ‘no covenants’ or ‘has well’. There needs to be a way to add tags and or comments that only I can see for my favorite listings.

No response from help chat

You get absolutely nowhere with this app as far as customer support with any issues

Report a listing is non functional

I noticed a few listings where a property that has been listed for several days but consistently shows as a 1 day old listing. Similarly the sale price on the listing has been revised multiple times but the listing is able to hide that from the history. “Report a listing” link on zillow takes you to a help & faq page. REALLY???
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Terrible app to use for updating and selling

Screwed over by AI again. Won’t recognize zip code to list home. Updating is an horrible experience. I have tried to list property for sale for weeks and the “review team” is working on it.
Screw you Zillow.

Zillow is prejudice

Every time we look at the house how to buy a house and we talked to a realtor. They always say the house is on the contract. Then you see the house back home Zillow then when you try to apply for it, they say it’s on a contract is it a racial thing or they think you’re poor?

Fantastic App

Easy and hassle free

Excessive and repetitive notifications

I’ve already adjusted my settings for all notifications. The most annoying part is that I’m getting “recommended listings” for something that I have already saved. It’s unnecessary, excessive, extremely annoying, and makes up for seemingly 90% or more of the notifications that I receive. Please fix this ASAP. If this is intentional, well, I’ll just bite my tongue on how that would make me feel about you…but, I think you get the idea.
Other than that, great app.
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No way to report fraud listings

A listing showed up on my feed today that shows a home that does not exist at the address it is listed at or even in the town it claims to be in. The Report Listing link goes to general help and there is no way to report this specific listing as fraud. Customers trust that Zillow listings are real listings and it is clear that Zillow does not care about customer safety and preventing fraud. It is allowing fake listings to be listed and even promoting them straight to my inbox. DO NOT TRUST ZILLOW LISTINGS TO BE REAL.
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Bring back the commute distance filter

Bring back the commute distance search filter. Why was it necessary to remove this? It makes it difficult for me to find a home in the right area.

Overstated Acreages.

Zillow does well with the exception of allowing some major overstated acreage figures. This makes the acreage sort worthless. This could be fixed easily.

Doesn’t work that great

Set up your preferences and wait for the emails to send you houses that fit your criteria. Yes but the app doesn’t do that it sends you anything within the area but not within your preferences!

Customer support

CUSTOMER SUPPORT SUCKS AND NEVER RESPONDS BACK

Email

Bad, I can’t access my email code because I’m on my email now???

keeps logging off

the app logs me off daily now. Doesn’t matter if I log in with email and password or via google - it still logs me off next day again. Very frustrating.

Accurate postcodes.

Zillow sticks to the postcode I’m looking for a property. I love using Zillow.

Wrong information on my house

Not up to date, no reply from customer service/support

Spam Calls

Realtors keep spam calling me!

Great experience

I can’t recommend The Polsky Group highly enough. After trying (and failing) to sell my property for over a year, I was ready to give up. Then I found Brandon and Eli Polsky, and everything changed.
From the very first conversation, it was clear how easy they are to work with. Both Brandon and Eli have great personalities—professional, responsive, and genuinely enjoyable to deal with. They made the entire process feel straightforward and stress-free.
In just 27 days, they sold my property for nearly full asking price. After more than a year of no results, that kind of turnaround was honestly impressive. They knew exactly how to position the home, handled everything efficiently, and kept me informed every step of the way.
If you’re looking for real estate advisors who actually get results and make the experience pleasant, look no further than Brandon and Eli at The Polsky Group. Truly top-notch.
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