Zillow Real Estate & Rentals User Reviews

Customer Experience

Positive experience30.7% of reviews
Neutral8.8% of reviews
Negative experience60.5% of reviews

~ Based on 1,857 written reviews from the US App Store.

What users say

Is Zillow Real Estate & Rentals Safe?

Zillow Real Estate & Rentals appears safe based on user ratings. AppsHunter Safety Score for Zillow Real Estate & Rentals is 96/100.

This assessment is based on 7,228,993 user ratings, with an App Store average of 4.8/5.

Safety Analysis

96.8% of ratings point to a safe experience
2.4% of ratings suggest some concerns
0.8% of ratings point to a risky experience

~ Based on 7,228,993 App Store ratings for Zillow Real Estate & Rentals.

Is Zillow Real Estate & Rentals Legit?

Zillow Real Estate & Rentals appears to be a legitimate app. AppsHunter Legitimacy Score for Zillow Real Estate & Rentals is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Trash

More AI trash that nobody asked for

RO

The customer support doesn’t respond. Technical problems applying to rentals. I paid for identity verification, but I can use it. I am running out of time and nobody is helping.

Forces you to update

It's super-annoying for an app to remove a key function in order to force you to update the app. Can't like a property - so HAD to update. It's really a jerk move...

Moved to ai and fired employees

I’m sick and tired of companies firing people for a computer. I will no longer be using Zillow.

Option to deprioritize

I want a primary on main, however if I ruled it out I would see 1/10th of the inventory. If you could have an option to prioritize categories, but not completely rule them out. Maybe have them noted with a gold star.

Scam

Several properties on here are scams pretty much taking your money

Too many unresponsive landlords or landlords not actually doing the work.

I appreciate Zillow's 35 applications for 30 days feature because it helps renters avoid repeatedly spending money on application fees. However, the process loses much of its value when applications are submitted to landlords or property managers who never respond, or when applicants are filtered out by automated screening systems with little to no transparency.

Zillow should implement a reasonable response deadline for landlords and property managers. If an application goes unanswered beyond that timeframe, it should be reflected on the listing or the listing should be paused until the property owner is actively engaging with applicants. Accountability benefits everyone.

Additionally, if a landlord or property management company does not want prospective tenants calling, that expectation should be made clear in the listing. I've contacted multiple properties only to be met with dismissive or hostile attitudes for simply trying to follow up on an application. Professional communication should be the standard, especially when people are making major financial and housing decisions.

Finding a home is already stressful. Renters deserve timely communication, transparency, and basic professionalism throughout the process.
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Tired of waiting for a response

Renters are very slow to respond, if they respond at all

Laggy

Lags when you’re browsing through your favorite homes saved on map, it’ll take a while before you can use the map feature then if you click a home, back to favorites it’ll start you all over

Inaccurate

There info is not always accurate. A home will say no HOA yet it is in one, I have seen houses that are listed but the sale was actually canceled 3 years ago. Don’t trust this app reach out to an agent.

Intrusive

This app turned off a vpn and installed remote information and would not let me delete account or profile?
What is apple priority in the App Store
sketchy apps ?
Don’t trust this app

Terrible search function

Lots are listed as houses so no way to filter. Terrible ui

Figure out the app

If I put “don’t show 55+ communities” and the app still shows those listing it gets annoying I’ve honestly just given up on this app like what’s the point of even having the option of it doesn’t even work!

AI Generated Photos and Missing HOA Data

Zillow allows AI generated photos on listings and this is being wildly abused. Listings include photos that distort reality. For example, one photo will feature a room with a glass door, the next photo will feature the same room with an elegant window, and there’s no way to tell which is an accurate depiction of the space. Im finding more and more that listings will front-load AI photos and then offer up actual property images at the end. Please ban AI images. Finally, listings should require HOA disclosure, yes or no. A property is either beholden to an HOA or is not. We are finding that this field is blank on a majority of listings so there is no way to filter.
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Deceptive Algorithms

When we listed our home, the Zestimate showed the “worth” as a few thousand less than the asking price. We ended up lowering the price twice on our house and each time the Zestimate was showing $5,000-10,000 less than asking. The algorithm does not look at market trends or home/lot size. I feel this hurt our selling process because Zillow was continuously showing the value as less than asking.
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Recommendation?!?

Why have recommendations when what I’m really looking at and for is not what’s being recommended. What’s being recommended is continually added to my hidden houses, you think the app would learn that if I hid a recommendation that it shouldn’t suggest something that. Add something to the recommended content that would allow you to weed out things that don’t peak your interests
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Rental filter

Please also add a filter for rental length terms. I’m not looking for a vacation home, I need somewhere to live so being able to filter out short term rentals would be very helpful. It seems I can only filter FOR them. Not filter them out. So having additional filters like lease term would be the best thing for those of use that unfortunately can’t afford to house hunt.
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Owner of a bldg in Mequon

I don’t think Zillow has my bldgs value listed accurately.

Zillow is counter productive

My home is for sale on Zillow. In the add there is a link to message for more info or set a viewing appointment. This link goes to an agent not associated with my sale and having tested the links, does not respond to my enquiries.
So the link is pointless. Therefore Zillow is effectively blocking my chance of sale by sending enquiries to a black hole!!
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Professionally classy

Thank you