zooplus User Reviews

Customer Experience

Positive experience81.5% of reviews
Neutral6.6% of reviews
Negative experience11.9% of reviews

~ Based on 151 written reviews from the US App Store.

Is zooplus Safe?

zooplus: Your Pet Shop at Home appears safe based on user ratings. AppsHunter Safety Score for zooplus is 96/100.

This assessment is based on 111,085 user ratings, with an App Store average of 4.8/5.

Is zooplus Legit?

zooplus: Your Pet Shop at Home appears to be a legitimate app. AppsHunter Legitimacy Score for zooplus is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Cat food convenience

I love that I can find the best ingredients for my cats. Instead of shops rubbish ingredients. Cats need better!!

No £10 off as advertised!

I downloaded the app as it clearly states £10 off for new app customers, yet surprise surprise when you enter the code at checkout it has been ‘deactivated’.
So I’ll shop elsewhere thanks

Works

Works good

Great for Renal Pets

I now have a renal dog (I have had a renal cat in the past). The variety of dry and wet renal food means my dog is not stuck with just a couple of choices.

Confused.Com

Totally and utterly confusing website. A degree in computer science is needed just to order. Too many windows,far too many sub windows. Ok if your u derstsnd all the gobbledegook,not what is needed for more mature individuals. Avoid if you can,I certainly will from now on.

Reliable and good

I like Zoo Plus, however, the website isn’t as easy as it needs to be for those of us who are Neurodiverse. Different things popping up all over the place makes me want to give up. Apart from that it’s good!

Great stuff

Always have a good selection and the delivery is quick. Amanda

Website

Awful website freezes all the time

Zooplus

Wonderful service every time I order Thankyou Mrs Linda Ward x perfect

Not a bad site

The site is pretty good. Prices can be quite good. There’s a lot of plastic in the packaging and delivery can be very sketchy although they do use Evri so that’s probably why! You collect points on each purchase which can be quite handy.

Great product; tricky site

The product and service from zooplus have always been great. Accessing my account on the site was a very tricky process though.

Online Ordering

Royal Canin Wet Dog Food is the only product I buy. I’ve used it for a few years now. I started using it when my dog was having stomach issues. I’ve used it ever since and it has cleared the issue up. The ordering and delivery is so easy and quick. I can order and it’s always in my door step a couple of days later.
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Good luck, they use Evri.

Don't bother, your delivery will either arrive a week late or not at all because they are now using Evri as their courier.

Handy for multiple pet purchases

Easy app to use, occasionally won’t log me in but otherwise never had a technical issue. Good value on bulk buying and delivery is usually within a couple of days. I always check prices with supermarkets etc as they can be cheaper when they have offers on, but Zooplus have better stock for specific brands. Whenever I’ve had an issue with an order, customer services have been very helpful and sorted it out.
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Product range great, website difficult to navigate

I really do not find the website user friendly but persevere as the product range is so wide,

PayPal not working

Frustrated that I couldn’t use PayPal as I like to pay in 3 for the dog food as it’s so expensive.

Fantastic

Amazingly wonderful

Great service and prices

I have my cats 14years now! I always bought food and toys and everything they need from this website! Service is great and quick delivery! They have soo many varieties in good brands and they always delivered quick and good conditions using a good delivery company! Keep up the good work! Thanks!

I’ve told everyone! You have more many customers thanks to us too! 🤣
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Easy way to order dog food

Very large choice of food, treats, and toys for pets. Easy to add a favourite list to then re-order. Reliable and on rare occasions varies of problem very good, friendly, efficient customer service. Have been using it for years.

The best

This is my second order with this site now and it’s so easy to use and great rewards and great prices for the dog food . I have joined the rewards club now for money off every order and special offers . Great site and very happy with prices .