Zwift User Reviews

Customer Experience

Positive experience42.3% of reviews
Neutral14.3% of reviews
Negative experience43.4% of reviews

~ Based on 1,511 written reviews from the US App Store.

What users say

Is Zwift Safe?

Zwift: Indoor Cycling Fitness appears safe based on user ratings. AppsHunter Safety Score for Zwift is 94/100.

This assessment is based on 21,394 user ratings, with an App Store average of 4.7/5.

Safety Analysis

94.1% of ratings point to a safe experience
1.8% of ratings suggest some concerns
4.1% of ratings point to a risky experience

~ Based on 21,394 App Store ratings for Zwift.

Is Zwift Legit?

Zwift: Indoor Cycling Fitness appears to be a legitimate app. AppsHunter Legitimacy Score for Zwift is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Charges after cancellation

Although the app works well, Zwift seems to be shady and will keep charging you after cancellation. I canceled them back in may and I just found out today they’ve been charging me the entire time without a subscription.

Horribly Buggy

It’s fun when it works. Sometimes I’ll get a few months of it working but eventually the bugs come back and cause tons of problems. Drop ours mid ride, stolen drops from dropped connections, rides deleted from history, and more!

I’ve used Zwift for approximately 10 years now and it’s always been a dumpster fire of problems.

When I reach out to support they direct you to go talk to other users to solve your problem. This tells you all you need to know about this greedy company that doesn’t care about making a reliable product or service.

Zwift should be ashamed of itself.
Show more

The Cycling quality (1500x) is good

The game visuals are GREAT and there are lots of courses

Like the new shorts

Love the new shorts. Great when short on time. Can we have more of them and make it a permanent feature
Also some new routes and locations would be great

Update doesn’t work

The most recent non-optional update doesn’t work. Device and WiFi are working but the upload wont complete. Cannot use ZWIFT, will move on to another App.

Terrible terrible terrible

Charges so much but can’t get basic stuff right (pairing)

Crashes all the time

I don’t have a bad computer, the computer is very nice within its self I have it on the lowest settings and it crashes…

App crashes a lot now.

Last month the app just crashed mid workout all the time. Tone back on using AI and hire some testers because quality has really gone down. Disappointed.

Coloquem em português!

É um absurdo eu pagar mais de R$100 por mês e vocês não traduzirem esse app tendo milhares de brasileiros usando. A mensalidade de vocês é EXTREMAMENTE CARA aqui no Brasil! Se movimentem!

レジスタンスがペアリングできない。

iPhone17でzwiftをしてますが、最新の1.120.0にアップデートしたら、レジスタンスがペアリングできなくなった。改善してほしい。

Response from developer

こんにちは、抵抗の問題についてお知らせいただきありがとうございます。私たちのチームはこの問題を修正するための変更を行いました。Zwiftを閉じて再起動すると、デバイスが正常に動作するはずです。 まだ問題がある場合は、サポートチームにご連絡ください。 https://www.zwift.com/contact-us

Managed decline?

What has happened to Zwift? It’s a feature packed app, so some updates are expected - but this has become relentless, with the only result being a worse experience. The tech staff are better than this, historically staying ahead of competitors with ease - but this has changed and now feels like they are letting the app rot. A real shame.
Show more

Not enough routes

I’m training for a long distance cycling holiday and this app just doesn’t have enough routes available. The limited 100km routes they offer are all extremely hard.

Please introduce a flatter 100km routes.

A cool down feature should also be included.

Not quite what I hoped for.

It’s pretty clunky despite the many workout options. Biggest complaint is only being allowed one profile per subscription.

Idioma, Valor, Interatividade

Falta o idioma português, valor alto pelo o que oferece e o mais importante não tem opções de novos trajetos interativos disponível, só bloqueado, fraco demais! Tacx Training é melhor.

Not for me and not worth the £££

Did not do it for me and in my opinioncertainly not worth £18 monthly subscription

2017 vet

Always been helpful and quick to respnd to any issues. I’ve had 2 issues in 9 years which is pretty good. Chapeau for putting some of my payments into the TDF Femmes. I’d still like my club kit but that’s the usual quibble. Keep on keeping on. Love you.

Getting Healthy

Zwift has helped me shed almost 35 pounds in 6 months. The FTP workout plans are awesome. Group rides, events, races and just about everything else are all awesome. Always positive experience.

App Bricked

Just updated the App and can no longer get past the spinning loading wheel. Utter rubbish - don’t update until they sort out their bug!

Updates are too often and too slow

I'm fed up with how many updates happen and how slow they are for practically zip. 15+ mins again, missed ride

これからスマートトレーナーを購入しようとしている方、注意。

ライド中にアプリが落ちる、コンパニオンアプリとヘルスケアの連携が不安定、Apple Watchの接続が頻繁に切れる。
このアプリを目的にスマートトレーナーを購入したのにぶち壊し。
世界中で使われているユーザの多いアプリなのに、あまりにお粗末じゃないか?